There are both good and bad points to this hotel, however for us they swayed towards the bad unfortunately which rather hampered our view of this hotel.
Let's start with the location--pretty good! Is just a 15 min leisurely walk from the centre of the City (i.e. the Bell Tower) and is in a complex with the other Accors brands.
When we arrived at the hotel, we were given a warm welcome by the reception staff and having booked a standard room asked if any upgrades were available (and willing to pay). The receptionist informed us that they could upgrade us for free which is always a positive. On getting to the room I am glad we got the upgrade and even more so that we didn't pay for it or have a standard room! The actual bedroom isn't too bad at all with a very big bed, but for a 4 star hotel there are little things that are just odd. For instance, there was only a bedside table on one side of the bed, which meant putting my glasses on something at night rather difficult.I moved the table by the chairs to aid but housekeeping kept putting it back!
The bathroom is by far the worst thing about these rooms--old, tired, dirty and simply needs a refurb. The wierd bath/shower enclosure was something we had never seen before (somewhat akin to a wet room but badly done) but it was the cracked tiles and the ground in mould that raised the eyebrows. On the positive, loved the scales in the bathroom, very funky!
Whilst there, everytime we wandered around the hotel, we were puzzled as to why we weren't taking to the hotel and then it hit us--it lacks personality. The corridors are very bland and without character and a lack of art. For us it just didn't feel that welcoming, but this was just us.
Maybe we were a little jaded having just flown in from Shanghai and stayed at some stunning hotels but this hotel just didn't do it for us. Having gone to one of the restaurants within the Sofitel (the Brazilian Grill--highly recommended!) and seen how beautiful that was inside, we wished we had paid that little bit extra and stayed there.
Another thing of note were the leisure facilities at the Sofitel (Grand Mercure doesn't have its own)--but not really for good reasons. The pool and spa look beautiful and the staff are really friendly, but it was simply dirty. Whilst in the pool, we were bobbing around the edge and were holding on to the edge only to feel it was all grimey--not what you want in a hotel swimming pool. We found this was the same in the hot tub too which was a shame.
We hate sounding negative but of the many hotels we stayed in during our China trip this was by far the worst.
- Official Description (provided by the hotel):
- The Grand Mercure Renmin Square is a heritage hotel, first opened in 1957 and is located in the grounds of Renmin Square. The hotel reflects the Sino Russian style of architecture, which is steeped in revolutionary history. There are 202 well appointed rooms, a restaurant and bar. ... more less
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- Also Known As:
- Grand Mercure On Renmin Square Hotel Xi`An
- Mercure Xi An
- Accor Xi An
- Grand Mercure Xian On Renmin Square China/Shaanxi