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“Mediocre Stay”

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Grand Mercure Xian on Renmin Square
Ranked #10 of 2,582 Hotels in Xi'an
Certificate of Excellence
Singapore, Singapore
Level 5 Contributor
65 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Mediocre Stay”
Reviewed January 27, 2013

We stayed at the Grand Mercure for two nights while we were in Xi’an to see the terra cotta warriors.

The Grand Mercure is located in the lovely Renmin Square, where the Sofitel and Mercure are also located. It’s almost like a gated community with hotel blocks, set in a peaceful and beautifully landscaped square away from the hustle and bustle of the city.

I was a little disappointed when I arrived at the lobby of the Grand Mercure. It was small with only a couple of counters for check-in, not at all what I would expect for a four-star hotel. In fact, the lobby of the Mercure looks even better than the Grand Mercure, which puzzled me as it was quite a bit less expensive.

The service we received at check-in was great. Overall, the room was alright, Chinese 4-star standard. I was surprised at how much the room service cost. The food itself was pretty good and the breakfast set we ordered was a lot of food for one person. I’d advise to order local Chinese food from the menu as they don’t do Western food very well. The eggs Benedict we ordered came with spam and a suspect ‘Hollandaise’ sauce.

The hotel is about 20min from the Muslim Quarter, where the ‘night life’ was with its street eats and stalls.

The Grand Mercure would be more than sufficient if you’re looking for just an average hotel to spend a night or two while you sightsee Even so, the Mercure would probably be a better option for less.

  • Stayed January 2013, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank Dashador
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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903 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Birmingham, United Kingdom
Level 6 Contributor
109 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed January 26, 2013

We stayed here for two nights during a longer tour of China. This hotel is nicely appointed, in a good location for exploring the City. Rooms are clean, stylishly decorated with all the usual amenities expected of a good quality hotel. Staff were attentive and helpful and most spoke good English. Food a little on the expensive side and not many western choices if you are tiring of chinese food by the time you get here. Wine very expensive.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank denise40smile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hobart
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 15, 2013

Stayed in a standard room for two nights after being upgraded from the Mercure. I was generally impressed with the room size and amenities. The room did feel a little dated but was impeccably clean. Location was great too - in a quiet area but still very close to the railway station where you can get the bus to the Terracotta Warriors. Staff were lovely and spoke great English, and check in and out was very fast. I had a very early flight out of Xi'an and the staff were very helpful in organising a taxi to the airport. My main issues with the room were the dim lighting and slow aircon. The aircon was set to high when I arrived and the room was insufferably hot for the next two days even though I adjusted the settings. This made sleeping particularly difficult! My other issue was the breakfast buffet, which didn't look as if it was being regularly replenished and when I ate there, not much variety was available. However since I received the upgrade from the Mercure, I only paid the Mercure price for breakfast, so I think I still got my money's worth.

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank EM1994
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 6 Contributor
155 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed January 13, 2013

What a difference after the devastating we had experienced in Beijing... There is a huge difference in the service and quality given between Western chain hotels and 5 star Chinese state hotels....
The welcoming, the friendliness, the service everything was outstanding .
BEAUTIFUL, COMFORTABLE AND QUIET rooms; superb bathrooms;
I just loved it
People really tried to help you make your stay as pleasant as possible.
The only regret I had was tha t we had only 2 nights here...

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank terrencets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 4 Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 10, 2013

We stayed for two nights with a 6 month baby and found the stay great. They new we were staying because of our wedding anniversary and my wife's birthday so they gave us a cake for each. Every time we interacted with staff, they were always polite and helpful. We would definitely go back.

Room Tip: Make are request and they seem to make an effort to accommodate.
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank welovedumpling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Level 4 Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 9, 2013

What a lovely hotel! The rooms have old-fashioned, Chinese-style furniture that give them a wonderful ambience. It had many Western amenities: hair dryer,TV, phone, plenty of heat, Internet access, bath products. Room service was prompt and the food was good. A number of the staff spoke excellent English, which is rare in Xi'an, and it was very helpful. The hotel is in a complex with a Sofitel and a Chinese government hotel, putting it back off the main street and away from any noise. It is also within walking distance of the lively Muslim quarter and other main city attractions.

Room Tip: Online booking made a great discount possible.
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  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Elaine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Australia
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 19, 2012

This hotel has a certain old world charm with lots of dark timber panelling, polished stone and colourful 50s style carpet. The hotel is located within a peaceful garden setting away from the noise of the main road. All staff we came in contact with were so friendly and helpful, their English was embarrassingly excellent compared to our few words of Mandarin.

Rooms were generous in size, well equipped, comfortable and clean and with free Wifi. The double bed was huge. Buffett breakfast was excellent, with plenty of variety. Checking in and out was fast and efficient.

Could not wish for a better stay.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Wally_Beee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Xian on Renmin Square

Property: Grand Mercure Xian on Renmin Square
Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Spa Hotel in Xi'an
#9 Romantic Hotel in Xi'an
#10 Luxury Hotel in Xi'an
#11 Business Hotel in Xi'an
#11 Family Hotel in Xi'an
#17 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Grand Mercure Xian on Renmin Square 4.5*
Number of rooms: 194
Official Description (provided by the hotel):
The Grand Mercure Renmin Square is a heritage hotel, first opened in 1957 and is located in the grounds of Renmin Square. The hotel reflects the Sino Russian style of architecture, which is steeped in revolutionary history. There are 202 well appointed rooms, a restaurant and bar. ... more   less 
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Also Known As:
Grand Mercure On Renmin Square Hotel Xi`An
Mercure Xi An
Accor Xi An
Grand Mercure Xian On Renmin Square China/Shaanxi

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