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“Clean but noisy, no wifi that was promised and ac didn't work”

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Grand Mercure Xian on Renmin Square
Ranked #11 of 2,685 Hotels in Xi'an
Certificate of Excellence
Reviewed November 2, 2012

We were to have two king rooms but they gave us queen bed rooms. WiFi didn't work at all in the rooms and intermittently in the lobby. Even our guide had trouble on his cell phone in lobby. The soccer stadium behind us with blaring loud speaker started at 7:30 am and played into the night Saturday, Sunday and we think schools played on Monday. We couldn't open the windows due to noise and mosquitos, though the air conditioning didn't really cool the room. The front desk tried to help, but their English was a bit limited. Breakfast had enough choices for all, including eggs to order. Not really the best fora Mercure

Stayed: October 2012, traveled as a couple
Thank Heff17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed October 29, 2012 via mobile

I stayed in two other grand mercure hotels on my trip and again this one was very modern and clean. Room 2222 was a little small but comfortable. Breakfast was fantastic with eggs made to order and a large selection of fruits cereals and pastries. A short stroll to the busy market. I would stay here again.

  • Stayed: October 2012
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Thank MandyEB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 27, 2012

  • Stayed: October 2012, traveled as a couple
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Thank Fuzzy1977
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed October 26, 2012

We had 3 rooms for a week in Xian. One in our party was missing their cellphone charger left plugged in the wall on day 4. Although reporting it to front desk, we had little hope of its return as they didn't record our loss and never asked the room number until I asked if they wanted it. We kept valuables in the room safe but didn't think that would include phone charger!

I would have given this hotel 4 stars as the staff was friendly, knowledgeable and even maids spoke some English. Rooms were clean and comfortable. Great location and free umbrellas for rainy days. Some inter-room noise heard and bathroom could use refurbishing (recaulked bath and no sink plunger.) Tasty food served in elegant restaurants although cheaper, authentic Xian food found nearby. Great fitness center at Sofitel next door that Mercure guests can use.

Room Tip: If booking more than one room, ask for an upgrade to a suite.
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  • Stayed: September 2012, traveled with friends
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Thank liveabroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 13, 2012

Large luxury Hotel Complex well located between the shopping strip with fast food outlets just 10 minutes walk to the left or the Drum and Bell Tower which is 15 minutes to the right. There is also a large market near the Bell Tower and an ancient Mosque. Rooms are compact but comfortable. The bed seems small and is hard and lumpy. Cable Interent and breakfast is very good. Nice Piano Bar at the Sofitel next door with AUD$7 Coronas and Cocktails.

  • Stayed: September 2012, traveled as a couple
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Thank Rubenjam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 13, 2012

noisy hotel, demolition next door, faulty audio system leaving dreadful music blaring throughout the hotel. No on site facilities, they are all in the sofitel on the other side of the square. This is very difficult to access if you have any mobility problems... Also unpleasant when it rains! The ramps into the hotel were too steep for an electric wheelchair. The breakfast was in the hotel but there was no other form of restaurant, bar or coffee shop in the grand mercure... Only across the square in the sofitel. Which was priced accordingly as a 6-star would be! We ended up having to get room service which seemed a shame, when we had expected to be able to sit with some atmosphere in the bar and restaurant that we were led to believe were present. Rooms were a bit tired but ok. Staff were friendly and helped where they could.

  • Stayed: September 2012
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Thank MissBuffit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2012

We stayed at the Grand Mercure Xian for two days in August 2012 for vacation/sightseeing.

The hotel is conveniently located in walking distance to most of the sights in Xian (Bell Tower, Mosque, City Wall all within 15-30 minutes walk). Taxis appear to be easily available as well.

The Grand Mercure is located at 'Renmin Square', a gated compound, shared between Sofitel, Grand Mercure and Mercure Hotels. Most restaurants and other facilities are located in the Sofitel.
There is also another building in between all of them that is in the middle of deconstruction - if you are noise sensitive (we are not), ask for a room on the opposing side!

The Grand Mercure feels and looks very 'dated' (aka leftover from the 80s). However, the room was reasonably sized and clean. Every staff member we interacted with was friendly and helpful, although not overly proactive.
The breakfast buffet was good and reasonably prized.

All in all, the Grand Mercure was clean and offered good value. We would come back here, unless Mercure or Sofitel offer a better deal on the stay.

  • Stayed: August 2012, traveled as a couple
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Thank Leiti_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Xian on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Family Hotel in Xi'an
#9 Romantic Hotel in Xi'an
#10 Spa Hotel in Xi'an
#11 Business Hotel in Xi'an
#11 Luxury Hotel in Xi'an
#15 Best Value Hotel in Xi'an
Price Range: $52 - $74 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Mercure Xian on Renmin Square 4.5*
Number of rooms: 194
Official Description (provided by the hotel):
The Grand Mercure Renmin Square is a heritage hotel, first opened in 1957 and is located in the grounds of Renmin Square. The hotel reflects the Sino Russian style of architecture, which is steeped in revolutionary history. There are 202 well appointed rooms, a restaurant and bar. ... more   less 
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Also Known As:
Grand Mercure On Renmin Square Hotel Xi`An
Mercure Xi An
Accor Xi An
Grand Mercure Xian On Renmin Square China/Shaanxi

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