a) good proximity to shopping and tourist sites; and
b) the day manager named Frankie was very accommodating, their saving grace to my disappointing experience.
a) their night manager named Alex was not helpful to my needs at all. Our cable TV did not have a single English speaking channel (CNN, BBC, HBO, etc....) even if it was in their list of channels. When I brought this to his attention he immediately dismissed it as cable repairs due to ongoing construction. He didn't even bother to have it checked, move me to another room, or do something about it. He didn't budge from his position;
b) two evenings before my check out date I wanted to book a hotel car service to take me back to the airport after check out. Without checking, this same manager turned to the lady front desk co-employee beside him, murmured something in their native dialect, and immediately said that there will be no hotel transfer available because of the numerous bookings the hotel had that weekend which didn't seem so since I didn't see a whole lot of guests during my stay there from Aug. 22-25, 2013. They said my best option was to use a cab which they could book at the same price as the one I paid from the airport to their hotel which was RMB 190.00. I objected at that price but they offered to negotiate a discount with no guarantee (thank you very much). When I asked how many airport cars they had Alex said, "Two". I told him I would come back the next morning to find out if he got a discount. When I went down the lobby the next morning, I saw the other manager Frankie talking to the hotel car driver that picked us up from the airport. I asked if he could book me for a transfer from the hotel to the airport the following day and no problem, right away the deal was done-----no questions asked. Then I asked Frankie how many hotel cars they had, and he said, "Four". So in my mind not only was Alex unaccommodating, he even lied to me about the number of cars they had.
c) When I checked in the afternoon of Aug. 22, I asked the front desk if they had city tours for tourists. She apologized for not having. Fine. Two days later I noticed a poster in the lobby of city tours and its rates. When I asked the front desk why they told me earlier that they didn't have city tours, she said the drivers and tour guide speaks in their native dialect only.
d) My wife & I noticed that whenever we sleep the aircon temperature increases in the middle of the night and we'd have to uncover our blankets. Then it would get cold again in the early morning. This happened every night. I think they purposely set their aircons that way to save on energy.
e) One afternoon I wanted to go for a swim in their indoor pool. When they handed me a towel they asked if I had a swimming cap. I said, "Of course not, men don't wear swimming caps". After which she should me a written sign that stated that all guests (male & female) should wear a swimming caps. They don't rent, you'd have to purchase one from them at RMB 20.00 each. My question is, "And what would I do with that swimming cap after when no other part of the world requires you to wear swimming caps?"
f) When originally booking for hotels in Xian, China, I noticed something. Most of them do not offer breakfast with their rates. Breakfast meals are paid separately. And here in Aurum Int'l Hotel their breakfast was in an independent function room in the 3rd floor, not a fixed dining area. Not too enticing for me.
Overall, my impression of the people from mainland China (City of Xian) are a bit backward or unglobal. They have a beautiful city with wide streets, tourist attractions, shopping centers and all but they are not very welcoming to tourists. I call it the "Club Mentality" ------ since you're not originally one of us, we could care less about you. They simply are not tourist friendly. 1. They don't care to learn English. 2. In spite of "No Smoking" signs, they still smoke in public places like hotels, restaurants, malls, etc...... 3. Their restrooms are dirty and smelly. 4. They don't mind crowding in to you. It's nothing to them. 5. Their big city has a taxi cab shortage. Quite sad.
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- Also Known As:
- Aurum International Hotel Xi`An
- Aurum International Xi An
- Aurum International China/Shaanxi