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“Disappointing night manager”

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Aurum International
Ranked #35 of 2,582 Hotels in Xi'an
Manila, Philippines
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Disappointing night manager”
Reviewed September 6, 2013

Upside:

a) good proximity to shopping and tourist sites; and

b) the day manager named Frankie was very accommodating, their saving grace to my disappointing experience.

Downside:

a) their night manager named Alex was not helpful to my needs at all. Our cable TV did not have a single English speaking channel (CNN, BBC, HBO, etc....) even if it was in their list of channels. When I brought this to his attention he immediately dismissed it as cable repairs due to ongoing construction. He didn't even bother to have it checked, move me to another room, or do something about it. He didn't budge from his position;

b) two evenings before my check out date I wanted to book a hotel car service to take me back to the airport after check out. Without checking, this same manager turned to the lady front desk co-employee beside him, murmured something in their native dialect, and immediately said that there will be no hotel transfer available because of the numerous bookings the hotel had that weekend which didn't seem so since I didn't see a whole lot of guests during my stay there from Aug. 22-25, 2013. They said my best option was to use a cab which they could book at the same price as the one I paid from the airport to their hotel which was RMB 190.00. I objected at that price but they offered to negotiate a discount with no guarantee (thank you very much). When I asked how many airport cars they had Alex said, "Two". I told him I would come back the next morning to find out if he got a discount. When I went down the lobby the next morning, I saw the other manager Frankie talking to the hotel car driver that picked us up from the airport. I asked if he could book me for a transfer from the hotel to the airport the following day and no problem, right away the deal was done-----no questions asked. Then I asked Frankie how many hotel cars they had, and he said, "Four". So in my mind not only was Alex unaccommodating, he even lied to me about the number of cars they had.

c) When I checked in the afternoon of Aug. 22, I asked the front desk if they had city tours for tourists. She apologized for not having. Fine. Two days later I noticed a poster in the lobby of city tours and its rates. When I asked the front desk why they told me earlier that they didn't have city tours, she said the drivers and tour guide speaks in their native dialect only.

d) My wife & I noticed that whenever we sleep the aircon temperature increases in the middle of the night and we'd have to uncover our blankets. Then it would get cold again in the early morning. This happened every night. I think they purposely set their aircons that way to save on energy.

e) One afternoon I wanted to go for a swim in their indoor pool. When they handed me a towel they asked if I had a swimming cap. I said, "Of course not, men don't wear swimming caps". After which she should me a written sign that stated that all guests (male & female) should wear a swimming caps. They don't rent, you'd have to purchase one from them at RMB 20.00 each. My question is, "And what would I do with that swimming cap after when no other part of the world requires you to wear swimming caps?"

f) When originally booking for hotels in Xian, China, I noticed something. Most of them do not offer breakfast with their rates. Breakfast meals are paid separately. And here in Aurum Int'l Hotel their breakfast was in an independent function room in the 3rd floor, not a fixed dining area. Not too enticing for me.

Overall, my impression of the people from mainland China (City of Xian) are a bit backward or unglobal. They have a beautiful city with wide streets, tourist attractions, shopping centers and all but they are not very welcoming to tourists. I call it the "Club Mentality" ------ since you're not originally one of us, we could care less about you. They simply are not tourist friendly. 1. They don't care to learn English. 2. In spite of "No Smoking" signs, they still smoke in public places like hotels, restaurants, malls, etc...... 3. Their restrooms are dirty and smelly. 4. They don't mind crowding in to you. It's nothing to them. 5. Their big city has a taxi cab shortage. Quite sad.

  • Stayed August 2013, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
4 Thank masigan_brian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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185 reviews from our community

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Rating summary
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
Shanghai, China
Level 5 Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed March 25, 2013

We booked this hotel through a travel agent in Shanghai. It was good but not very good. The lobby was clean and room size was ok. The room we stayed was opposite to the local government, so every morning 6 a.m. we woke up by the national anthem!!
But the hotel has very good location. It was easy to walk to the Bell Tower and train station. Also you can find many local shops around.

Room Tip: Try to avoid rooms opposite to the local government
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank MollieYuen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Narre Warren, Australia
Level 5 Contributor
57 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 10, 2012

Checked in to this hotel and the staff spoke perfect English. The rooms are okay, what you would expect in this price range. Perfect location. Beds are quite good (by Chinese standards). There is a Jamaica Blue (coffee shop) and a supermarket just down the alley next to the hotel which I found brilliant!

I did find the television didn't work though and the in-room movie selections offered a sex-education section which confused me a little!

Overall an okay hotel. Would stay here again.

  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BenL94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, Kansas
Level 4 Contributor
40 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 16, 2012

The hotel is next to the Shaanxi Provincial Government; so, many of the guests are probably bureaucrats from the counties who are used to setting the rules in their localities. When they stay in this hotel, they often talk loud and smoke on non-smoking floors. Even though the hotel is supposed to have 4 stars, the low quality of some of the guests really degrades the experience of other guests. The location is quite convenient. The breakfast does not have as a wide selection as most 4-star hotels in China, and the quality of the food is just acceptable.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank xcschlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tpe
Level 5 Contributor
94 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed May 29, 2012

Only 2 or 3 stars standard. My room is kind of dirty,where you see stained carpet and shower curtain and sofa. What is more annoying is the layout of the room, which is not square or rectangle, and making you uncomfortable. The TV is not flat screen.

Room Tip: Don't book here
See more room tips
  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tyst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Xi'an hotels

South Pasadena, CA
Level 6 Contributor
65 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed May 28, 2012

Aurum International Hotel, Xian, China

A former classmate has been working on a World Bank project nearby and recommended this hotel.

The location is nice. It is adjacent to the Shaanxi Provncial Government Center. It is about 4 blocks from the Bell Tower, the very center of Xian. A couple of blocks away is a pedestrian walk that has many restaurants, including Burger King, McDonald's, Dunkin Donuts, and a Walmart.

I was upgraded to a mini-suite, a living room with a desk and a bedroom. Each room has an old-fashioned Chinese TV. There were no international channels. Internet was included. Everything worked. Housekeeping was nice and cleaned my room twice a day. Lighting for reading in bed was terrible. The entire hotel looks kind of old.

Food was terrible. I tried the RMB 50 breakfast buffet. The coffee was so bad that I switched to tea, to the consternation of the waitress. I also tried their RMB 58 lunch buffet and found the same things served. I resorted to buying things at a nearby bakery for breakfast.

There is a full menu of massages available. There is no hanky-panky.

My major disappointment was the gym was closed "from now on."

Some hints

* In the first named alley south of the Aurum, Nan Chang Xiang, there is a good fruit stand.

* It is better to buy beer from convenience stores than the myraids of "Tobacco/Alcohol" places.

* The Walmart has a good selection of Chinese wines. More importantly, they were resting on their sides.

  • Stayed April 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WWLL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bratislava
Level 3 Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 20, 2012

Not really 4 star hotel but average for western expectations. No wifi but convenient location. Staff can speak english and is helpfull. Good value for the money.

  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sponch136
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aurum International

Property: Aurum International
Address: No.30 Nanxin Street, Xincheng District, Xi'an 710004, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#15 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Aurum International 3.5*
Number of rooms: 302
Reservation Options:
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Also Known As:
Aurum International Hotel Xi`An
Aurum International Xi An
Aurum International China/Shaanxi

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