My wife and I stayed here for three nights at the start of a Wendy Wu 'Silk Road Explorer' tour in September 2013.
The hotel was probably among the best in town when opened in 1992, and is now a good mid-range choice although it could do with some refurbishment, including new carpets.
Our room (1302) was clean and comfortable, with a flat screen TV ( with Channel News Asia and Al Jazeera in English), a small fridge with two free bottles of water daily, a kettle and two tea bags ( no coffee or milk). The bed was a bit too hard (as usual in China), but the room was quiet at night apart from some road traffic noise, the lights were good for reading in bed and we slept well. The air conditioning was too warm at first, but the housekeeping staff soon adjusted it for us.
The bathroom was very clean with plenty of hot water, towels, soap and shampoo ( as well as combs and toothbrushes), and we didn't notice any of the tobacco smells or cockroaches noted by some previous reviewers. It seems that some reviewers freak out at the sight or thought of a mosquito or cockroach, but they would have to work hard to find any here.
The breakfast area on the 20th floor had a good choice of Chinese and Western items including cereal, yoghurt and tinned fruit, and a 360 degree view of the city. The dinner in the 2nd floor banquet area was too bland for our taste.
The staff were helpful and lent us an adaptor for our electronic stuff. One of the reception staff spoke English very well, but the housekeeping staff and other reception staff had only basic English.
The lobby is impressive, and there is a souvenir shop and an ATM that accepted our Mastercard.
We did not find much of interest in the vicinity of the hotel, and there was nowhere to buy items like fruit, snacks, milk, coffee or an adaptor; the Bread Talk shop about 50m to the left of the entrance sells fruit juice for Y10 (quite expensive for a small bottle). The large supermarket a few doors further on sells mainly clothing, jewellery and other luxury goods, but does also have a pharmacy.
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- Also Known As:
- Orient Hotel Xi'An China/Shaanxi
- Orient Xi An