First of all, I cannot believe the pictures representing this hotel online. They are completely unrealistic. The rooms are alright, with the usual dirty walls and dirty carpets that are customary in most Chinese hotels in big cities, and the bathroom ceilings were rusty. This was not so bad, I had already become accustomed to this after spending a month travelling across China. It was the staff and service that made it fun.
We arrived very late and very tired, and gave the girls at the front desk three different credit cards, including Union Pay and VISA, which they do accept at the desk but which they all rejected because they apparently didn't work. When we gave them written instructions on how to use the credit cards, in Chinese, they suddenly repented and asked for the VISA back, as if it now magically worked. Then it turned out, their machine didn't work. They wanted cash, a very large amount which we now lost because they said online that they accepted credit cards. The girls at the desk kept giggling and making fun of us (they thought we didn't understand any Chinese at all), but after spending 10 hours travelling in rundown buses and planes it wasn't so amusing for us. One woman was trying to "help" but she ignored and cut off everybody who spoke except the person whose card we were using. The next morning, the credit card machine miraculously healed itself.
The manager of the hotel didn't allow us to sit anywhere else in the lobby because all the chairs were taken (they have something like two small couches and an armchair in the lobby); unfortunately, the lobby is the only place with the internet. So if you need to use it and there are no seats, the manager personally tells you to get out. They blocked our room key three times, for some reason; fortunately the cleaning lady was there to help us open our room. They also blocked it twenty minutes before check-out, and when we were just finishing with our luggage, they kept knocking on the door or opening it and coming in, rushing us out of there, even though it wasn't check-out time yet. Another funny moment was when one of the girls at the desk looked at our computer and then said to the other girl in plain, audible Chinese: "That computer is so cheap!" Thank you, that was a nice complement.
But yes, the location is great. Right in the downtown. Awesome. Aside from that, it was ridiculously expensive for the quality of rooms and for the service. All in all, it was a sweet rip off with lots of inconveniences sprinkled all over it like chocolate chips. Yummy.
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- Also Known As:
- Melody Hotel Xi An
- Melody Hotel China/Shaanxi