We moved in the middle of our stay in Xi'an from a hotel that was closer to our friends' home to this hotel because we wanted our daughter and her friend to be able to go swimming over the Spring Festival Holiday. We checked in late in the morning and asked about the breakfast buffet (not included in our reservation - were told 45 yuan per person and half price for our 4 year old) and asked if we were allowed to bring friends to swim. We were told that 2 guests could swim for free. We went to look at the pool and were told that it would be open from 2pm - 2am. We again asked about friends and were again told that 2 guests could come for free. That evening we invited our friends to come to swim. Unfortunately, at that time we were told that 2 HOTEL guests could swim for free - outside guests would be charged a fee of about $8 per person. BUT that didn't matter because the pool was not usable. Apparently they do not heat their indoor pool nor the room that houses it. In January, it is freezing cold. The next morning we went to the breakfast buffet - which was fairly typical for hotels in China. When the waitress brought the bill it was 150 yuan - 50 yuan per person including our 4 year old who ate about 5 bites. After a lengthy argument in Chinese with 2 waitresses and a manager about what the front desk did or did not say and whether it mattered if we had been lied to or not and the manager took our daughter's meal off the bill.
The room was decent (comfy, huge bed, nice towels and bath robes - although the bathroom was quite small), and the atrium where breakfast is served and the grounds are lovely, but the dishonest customer service ruined our stay.
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- Also Known As:
- Paradise Hotel Xi An
- Paradise Resort China/Shaanxi