The architect has done a great job. To me it ranks among the best-designed hotels in China, with regards in particular to rooms. The execution of "the plan" is however a bit disappointing. Worn out or cheap details in the room, wardrobe doors not sliding well, defects in corners or pannels-joints are here and there visible. It makes it "old China", meaning with this espression "China before the economical boom".
Room: large, designed with fantasy, with fine high and painted ceiling, good air conditioner system. Not at all sound proof (another cheap-thing indicator). Fine, large, well enlighted bathrooms (I tried 2 different rooms, both with fine baths).
Food: two options, both fine. Fusion Buffet on the 3rd floor is a safe option for westerns desiring a break from chinese kitchen.
I interacted with the management and had a positive impression of their professionality. Furthermore, my request to change room was positively accepted. (The reason of changinf was the lound noise untl 4am of a closeby karaoke).
Cleanness was not spotless, in the sense that you may not find it dirty, but few things like the room desk and the items on it have not dust upon them, but still feel dirty at touch.
Swimming pool particularly nice, with nice gym area. The water didn't seem particularly transparent, though...Service in spa area is careful.
Overall: I could come back because the overall experience was good. It's not a perfect place, despite the grandeur of architecture aimed to top standards.
Not all the staff is fluent in English, but kindness and will to help were visible in all departments -actually, if I'll be back it will be mostly because of the service from personnel and management.
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- Also Known As:
- Tianyu Gloria Plaza Xi An
- Tianyu Gloria Grand Hotel Xian China/Shaanxi