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“Nice Hotel” 4 of 5 bubbles
Review of Golden Flower Hotel, Xi'an

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Golden Flower Hotel, Xi'an
Ranked #16 of 2,532 Hotels in Xi'an
Detroit, Michigan
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Nice Hotel”
4 of 5 bubbles Reviewed September 29, 2011

Nice hotel but the rooms were a little dated. It was clean and the staff was helpful. The food was good and the buffets had a good mix of western and chinese fare. The massage staff were not really what one would consider professional massage therapists rather local women who were trained in what to do. The person massaging my feet watched TV through most of the massage.

  • Stayed September 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank psychlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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837 reviews from our community

Traveler rating
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    416
    147
    36
    7
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Singapore
Level Contributor
95 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
4 of 5 bubbles Reviewed September 25, 2011

This is one of the first 5 star hotels built in Xian and hence the building does show it's age in places. it's probably not the best located hotel in the city and adjacent to a noisy highway, but OK all the same, as taxis are cheap. The service here is very good and the staff speak good English.
I was upgraded to a large executive suite which was very nice and comfortable. The airport transfer service was very efficient and the hotel cars are high quality. The room package that includes a city tour and trip to the terracotta warriors is excellent value and recommended.
The only disappointment was the standard of the breakfast buffet was poor for a hotel in the Shangri-la chain.

Room Tip: The executive suites are large and comfortable
See more room tips
  • Stayed September 2011, traveled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Paul Drinkwater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spokane, Washington
Level Contributor
142 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed August 30, 2011

This hotel was a bit of a disappointment, but tolerable. We were with a tour group staying here, but we were here for less than 12 hours. The linens were dingy, room amenities were less than a lower end budget motel in te US. The breakfast buffet was also a total disappointment, I should have wandered the streets for something more authentic instead of choking dowtiamat this buffet had to offer. The one nice quality was the free Internet service.

  • Stayed July 2011
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Tim O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed August 27, 2011

My wife and I stayed here for 2 nights as part of our 11 night Trailfinders tour of China.
The hotel was typical 4 star with a little outdated room in need of renovation. The pool area is small but clean. The buffet breakfast was excellent with a great selection and really friendly and accommodating staff. We also ate dinner at the hotel on one evening and had great steak and fries.
Unfortunately Xi'an is undergoing a massive building project and the hotel's location is adjacent to a busy road intersection so no where to stroll out in the evening.

  • Stayed August 2011
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Schoky1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
105 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed August 23, 2011

Staff are very helpful and obliging. Location could possibly be better in terms of shops and restaurants, but as the area is developing so fast I don't think this will be the case for long. Excellent buffet menu and also a la carte menu in restaurant. Free wifi in rooms, which are spacious and very comfortable. Although the hotel is big it still manages to deliver the personal touch and certainly made us feel very valued and welcome.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Chocolateloverlondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
Level Contributor
188 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
3 of 5 bubbles Reviewed August 21, 2011

We stayed at this hotel with a vacation tour group for one night. It is about a 10-15 minute (very fast and aggressively-driven taxi ride (as are most taxis in Xi'an) from city center (i.e., Bell Tower). It is not at the level of the Pudong Shangri-la which we stayed just the prior night, however, the hotel when it was originally built was most likely at the luxury level at that time. The rooms are large including the bathrooms and comfortable. I wouldn't say (as other traveler reviews have) that the furnishings are dated, but they do need refurbishing from years of use. The breakfast buffet is good in quality as well as variety. The staff service is also good and accommodating.

Why we weren't sure at first? It's the location of the hotel. It is a taxi drive to city center, and not walkable to given the distance and traffic. However, after walking thru city center and seeing the volume of people and traffics, and the noise and activity, actually staying away from the city center was more sane. So this Shangri-la is an ok hotel for a short stay in Xi'an.

  • Stayed August 2011, traveled with family
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Visitors4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stafford, United Kingdom
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 bubbles Reviewed August 14, 2011

Having stayed in quite a few Shangri-la hotels (notably Pudong Shangri-la Shanghai a few days earlier) I was shocked at the neglected and dated condition of this hotel. Staff were not as attentive as is now expected and the hotel does not deserve 5 star rating.
Our room was clean but dingy, needing a good sprucing up. Curtains were dusty and very tired looking.
Hotel looked gernerally understaffed, the lobby was almost deserted during the day, but more bell boys and reception staff appeared later in the evening
We booked an 8pm table for the evening buffet and were offered untended, cold, meadiocre leftovers which we did not eat or pay for. The food and areas were not serviced, resulting in dried chocolate being on all serving tongs for the desert selection, container lids displayed but not used, food tepid at best, some cold, raw meat lying on the counter uncovered, not on ice and chicken, lamb and pork lying on top of one another. Salads were scarce and not fresh. The whole buffet was supervised by one very surley chef who didn't want to do anything. Although I spoke to the manager immediatley about the state of the food, he didn't do anything to rectify the situation. When we told him we wouldn't pay he then had chefs from the kitchen come out to look at the food and some things were changed, but too late for us.
People who had chosen from the alacarte menu were pleased with their food.
Breakfast was better but still not up to Shangri-la standards, very glad we were only there one night because if we had a longer stay booked, we would have moved.
I go out of my way to book Shangri-la hotels as stays in Singapore, Sentosa, Bangkok and Chang Mai have been stunning, I will be a little more wary now! I will be writing to the company about this too.

  • Stayed August 2011, traveled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank MC100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SerenaZ937, General Manager at Golden Flower Hotel, Xi'an, responded to this review, August 17, 2011
Dear Sir,

Thank you very much for taking the time to report your experience during your recent stay at Golden Flower Hotel, Xi'an.

We noted your negative rating for the hotel and its services including the unfortunate incident at our Restaurant for the Service and Food Quality.

I would very much like to talk to you personally about this matter and ask that you please contact me by mail andreas.streiber@shangri-la.com or phone (8629) 8232 2981.

With best regards,
Andreas Streiber
General Manager
Golden Flower Hotel, Xi'an.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Golden Flower Hotel, Xi'an

Property: Golden Flower Hotel, Xi'an
Address: No.8 Changle West Road, Xincheng District, Xi'an 710032, China (Formerly Shangri-La Golden Flower Hotel)
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Xi'an
#13 Romantic Hotel in Xi'an
#15 Luxury Hotel in Xi'an
#21 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4 star — Golden Flower Hotel, Xi'an 4*
Number of rooms: 382
Reservation Options:
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Also Known As:
Shangri La Golden Flower Hotel
Golden Flower Hotel, Xi'An China/Shaanxi

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