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Sheraton Xi'an Hotel
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Reviews (838)
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All reviewsplatinum memberstar hotelnice stayrooms are smallbit datedegg stationmodern hoteltour groupbuffet dinnervisit xi'anwestern breakfastancient citybell towernon smokingterracotta warriorsupgraded to a suitethe air conditioning
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Reviewed June 30, 2013

The Sheraton is a bit tired on the exterior, but the interior is up to date. What made this particularly likable was the General Manager, George Van Oosten and his staff. They really went all out to make a good experience. For a more modern and better located hotel, the Westin is better, but the Sheraton is certainly a good value. Room air conditioning is robust, something not always true in China, although some of the public spaces were a bit on the warm side. The hotel also has a very nice pool area and fitness center.

Room Tip: It is a high rise, so high floors are best.
  • Stayed: May 2013, traveled as a couple
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Thank alanbill16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this reviewResponded July 1, 2013

Greetings alanbill16,

Thank you for choosing Sheraton Xian Hotel to be your staying place when you visiting the city. We are so glad to hear that you had a pleasant stay with us and thank you for taking time to share your experience. We will keep working on improving our hotel facilities and providing more professional and personalized service for you, And hope we can see you again in Sheraton Xian Hotel!

Life is Better When Shared.

Hotel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2013

We recently stayed in the Hotel for 6 days for holiday. The hotel is located next to a main road and is handy to taxi and bus as well as a number of restaurants. In particular the famous Xi'an FanZhuang (FanZhuang means restaurant in Po Tung Hua) for quality local cuisine is just yards away.

The room is well facilitated and comfortable. All staff were cheerful and helpful. The buffet breakfast was generous and good quality, comprising cuisines of Western, Chinese, Muslim, Japan and Korean styles. No matter what you are, there is something of your favourite.

The Hotel is nice for business as well as for holiday stays.

  • Stayed: May 2013, traveled with friends
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1  Thank tripmaker_hk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this reviewResponded June 18, 2013

Greetings tripmaker_hk:

Thank you for choosing Sheraton Xian Hotel to be your staying place when you visiting the city. We are so glad to hear that you had a pleasant stay with us and thank you for taking time to share your experience. We will keep working on improving our hotel facilities and providing more professional and personalized service for you, And hope we can see you again in Sheraton Xian Hotel!

Life is Better When Shared.

Hotel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 30, 2013

Not only does this hotel have all the amenities, is beautiful, and has a wonderful staff - it has the best breakfast buffet I've ever seen. We're talking everything from omelets made to order, croissants with chocolate in them as well as tons of other danishes, meats, fish, breads, 5 different kinds of honey, flavors from around the world! I have to give a hi out to Bas (Sebastian) he must have a twin or two that works there as he was everywhere and could always answer any question we had. We were is so many hotels in China where we were hard pressed to find someone who spoke English having Bas there was a real treat. Thanks again.

Room Tip: Didn't make any special request, but had a great room!
  • Stayed: May 2013, traveled with family
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Thank J N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this reviewResponded June 5, 2013

Greetings J N:

Thank you for choosing Sheraton Xian Hotel to be your staying place when you visiting the city. We are so glad to hear that you had a pleasant stay with us and thank you for taking time to share your experience. We will keep working on improving our hotel facilities and providing more professional and personalized service for you, And hope we can see you again in Sheraton Xian Hotel!

Life is Better When Shared.

Hotel Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2013

Was there on business and had a nice stay. Service was friendly and made good use of the business lounge on 3rd floor for interviews. Breakfast buffet could have been better - missed some better bread and salmon.

  • Stayed: May 2013
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Thank ReneT37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this reviewResponded June 5, 2013

Greetings ReneT37:

Thank you for choosing Sheraton Xian Hotel to be your staying place when you visiting the city. We are so glad to hear that you had a pleasant stay with us and thank you for taking time to share your experience.

Our newly renovated Club Lounge offers you the chance to upgrade to a higher level of comfort and convenience. When you step up to the Lounge, you can discover your own place to be more productive, catch up with friends, enjoy complimentary breakfast or help yourself to a snack throughout the day.

We will keep working on improving our hotel facilities and providing more professional and personalized service for you, And hope we can see you again in Sheraton Xian Hotel!

Life is Better When Shared.

Hotel Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 26, 2013

We were flying from Xian to Zhangjiajie for a couple of days and on our return wanted a hotel that wasn't in the middle of town as the fight arrived in the early morning. ( plane from Zjj lands around 1.30am in the morning). So we checked out The Sheraton Xian before we left.

The Sheraton Xian is mainly a business hotel but they know how to treat travelers. We asked and got 3 single beds to the room and a really decent rate. Plus as we arrived on a Sunday (mother's day) they suggested we have brunch instead of breakfast( a good call as we straggled in at around 2.30 in the morning after our flight) and the brunch was international and well worth it -Chinese champagne was a nice touch! A real treat after a few days roughing it in Xian and Zjj.
Service from staff all round - excellent.

Room Tip: Few 5 star hotels in china give 3 single beds to the room. This hotel did and the beds even the fold out one was very comfortable.
  • Stayed: May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SL K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this reviewResponded May 27, 2013

Greetings SL K:

Thank you for choosing Sheraton Xian Hotel to be your staying place when you visiting the city. We are so glad to hear that you had a pleasant stay with us and thank you for taking time to share your experience.

Sunday Brunch is a new launched program in our hotel, we really happy to know that you and your family loved that!

We will keep working on improving our hotel facilities and providing more professional and personalized service for you, And hope we can see you again in Sheraton Xian Hotel!

Life is Better When Shared.

Hotel Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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