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“Old but still good” 4 of 5 stars
Review of Sheraton Xi'an Hotel

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Sheraton Xi'an Hotel
4.0 of 5 Hotel   |   No.262 Fenghao East Road, Lianhu District, Xi'an 710077, China   |  
Hotel amenities
Name/address in local language
Ranked #21 of 2,327 Hotels in Xi'an
Ponta Grossa, PR
Level Contributor
37 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Old but still good”
4 of 5 stars Reviewed February 1, 2013 via mobile

Just arrived from china and stayed at sheraton xian..great food and service bit a little far from everywhere interesting.The rooms are a bit dates and there is no wifi just at the lobby.Do not go to a " Western style" restaurant just across the street,that is a dark and smoky place, no one speaks English and it ran out of many kinds of food.Prefer to dine at the hotel's restaurant because it is delicious and inexpensive for the food quality.

  • Stayed January 2013
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank blondcybu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review, February 4, 2013
Greetings blondcybu:

Thank you for choosing Sheraton Xian Hotel to be your staying place when you visiting the city. Thank you for taking time to share your experience.

We will keep working on improving our hotel facilities and providing more professional and personalized service for you. And our restaurants have always been highly recommended by our guests with a wide range of selection and fresh & tasty food presents. Hope you can come back again and experience the consistent high quality of service of Sheraton Xian Hotel!
Life is Better When Shared.

Hotel Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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749 reviews from our community

Traveler rating
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    138
    21
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Mumbai, Maharashtra, India
Level Contributor
45 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed January 23, 2013

I stayed in this hotel for three days in June 2012 on a business trip. Its a nice property in the one of the oldest city in China famous for its Terra Cotta Warriors Museum - which claimed as the eighth wonder on the earth. Rooms are big, clean and well maintained. In my room, there was a lounge available with a full view to outside. Staff behaviour is very polite and polished with english speaking knowledge. Please ask for a room on front side for better view of hotel entrance gate which I found very nice. Hotel is conveniently located well within city close to the local attractions as restuarants, residents exercise centre on left square of the hotel, muslim street, city wall, bell tower, tang dynasty theatre and other local attractions.

Room Tip: Ask for the Indian Punjabi Restaurant in town see Mausoleum of the First Qin Emperor
See more room tips
  • Stayed June 2012, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank sinha_ravi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review, February 4, 2013
Greetings sinha_ravi:

Thank you for choosing Sheraton Xian Hotel to be your staying place when you visiting the city. We are so glad to hear that you had a pleasant stay with us and thank you for taking time to share your experience. Sheraton Xian Hotel has premium location, adjacent to the West Second Ring Road, offers serenity yet only minutes away from the city centre as well as the new Xi’an developing Zone of High Technology Industries.

We hope to welcome you again during your next stay in Xi'an, China.

Life is Better When Shared.

Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
Level Contributor
50 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed January 4, 2013

Staff are caring & very helpful. they provided the best option/suggestion.
Close to most of the important places/location in Xi'a.
Neat & clean rooms. Rooms are quite being in very busy locaton.

Dinner buffet had good spread (for vegis also). BF has neat spread. They guided the best way to travel during busy hrs & lean hrs. Excelent hotel... want to plan a longer stay

  • Stayed November 2012, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Mouli_Prabha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review, January 7, 2013
Greetings Mouli_Prabha,

Thanks you for choosing to staying in Sheraton Xian Hotel and taking time to share your experience with us. We are so happy to hear that you had a pleasent stay with us and look forward to see you in future.

Our dinner buffet has always been highly recommended by our guests with a wide range of selection and fresh & tasty food presents. And our swimming pool is under constraction for now, and is expected to open at early this year, hopefully next time when you come back to our hotel, you will enjoy the fantastic swimming pool that we had.

Hope you can come back again and experience the consistent high quality of service of Sheraton Xian Hotel!

Life is better when shared!

Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach, Florida
Level Contributor
147 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed November 6, 2012

This hotel had the best buffet breakfast of all the hotels I stayed at in China! The room and hotel are somewhat older, but well maintained and very clean. Nice room, all the amenities, and excellent room service. The person who took my order on both occassions spoke perfect English. Everything came fresh,hot and well presented.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank ellen k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review, November 12, 2012
Greetings Ellen K,

Thanks for choosing Sheraton Xian Hotel! We are so happy to hear that you like our hotel and had a pleasent stay. Our breakfast buffet has always been highly recommended by our guests with a wide range of selection and fresh & tasty food presents. Hope you can come back again and experience the consistent high quality of service of Sheraton Xian Hotel!

Life is better when shared!

Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed November 3, 2012

Just arrived today - check in was fantastic, as a SPG member they processed check in at the room so I didn't have to faff about at the counter.

Staff have been courteous and kind - and I think I may have gotten an upgrade (Booked a deluxe but the room appears to be much bigger than the pic shown), I'm not sure what a normal deluxe would entail, but the room I'm in isn't your standard looking hotel room. This has a big bed, chaise lounge, sofa, armchair, coffee table, another small table with two seats and a desk and chair and a platter of apples. Way too much space for just one person but I'm not complaining. :)

The only downside is the air conditioning - I seem to have arrived in the middle of some freak change in weather where the temperature has dropped 10 degrees overnight, but officially, heating hasn't started, so the air conditioning won't work for both hot and cold settings. Just my luck cos I'm running a slight fever and could use some form of ventilation in the room.

I have noticed though that this policy is common everywhere for buildings in China, so it's not entirely their fault.

Still I found it odd that I didn't have any form of ventilation in the room, the air con simply wasn't blowing any air in. Unfortunately I am in a room that has a sealed glass panel for a window so I can't get any outside air in even if I wanted to.

To their credit I got a call from the service desk asking if they could do anything to make me feel better, e.g call a doctor or get some blankets / etc up for me. I said I was burning up and needed some air, even a fan would do, and so housekeeping showed up with an electric fan - and I'm feeling much , much better now.

Location wise, this place seems out of the center but nothing a taxi ride wouldn't fix.

Small details like the info folder and room service menu binders were falling apart, which isn't a big deal but if you're OCD this could really annoy you.

Oh, and I did a dust spot test on the wardrobe ledge and am happy to announce that I didn't find any dust.

Overall this hotel has great service and is clean and does the job as your regular 5* hotel, comfortable and really efficient...- if you're looking for something extra special and unique though, I'm sure there are better options.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank cheryltan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review, November 12, 2012
Greetings cheryltan,

Thank you for choosing Sheraton Xian Hotel and taking time to share your experience with us!

We are so happy to hear that you had a pleasant stay here and felt comfortable in our hotel. Sheraton Xian Hotel as the first international 5-star hotel in North-West China is always working on improving hotel facilities. Hope you had been well for now and we really appreicate for your kindly suggestion on how we can be better and our hotel management team has already known about the advise.

We hope to welcome you again during your next stay in Xi'an, China.

Life is Better When Shared.

Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 21, 2012

My company has a facility in Xi'an, in the Industrial Zone. I travel here fairly frequently as part of the job that I do. The Sheraton in Xi'an is a wonderful "home away from home" in that I am always treated very well by the Staff, the rooms are very comfortable and well appointed and honestly has one of the best buffets (Breakfast and Dinner) that I have had anywhere. Also, the gym is exceptionally well appointed and offers a great work-out experience (nice modern machines and choice).

I am actually staying here as we speak for the next 2 weeks. I look forward to same attention and warm detail. I highly recommend this hotel and it's staff for anyone staying in Xi'an for both business and pleasure.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Steven S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review, October 22, 2012
Greetings Steven S,

Thanks you for choosing to staying in Sheraton Xian Hotel and taking time to share your experience with us. We are so happy to hear that you had a pleasent stay with us and look forward to see you in future.

Our Gym well known as"Sheraton Fitness Programmed by Core® Performance". The Sheraton fitness program was created in partnership with world-renowned personal training experts Core Performance to keep guests at their peak at all times. You can take part in state-of-the-art fitness centers, specialized in-room and restaurant dining options, a custom website with online fitness programs and more.

Also, Our swimming pool is under constraction for now, and is expected to be finished at the end of this year, hopefully next time when you come back to our hotel, you will enjoy the fantastic swimming pool that we had.

Hope you can come back again to us and experience the consistent high quality of service of Sheraton Brand!

Life is better when shared!

Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach, Florida
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed October 16, 2012 via mobile

Overall nice hotel, good bar and service. Staff tried hard to please and deliver although it was hard at times to make ourselves understood. Restaurant service was not great and service was confused. We ended up paying more for 1 night in xian than 4 nights in Beijing

  • Stayed October 2012
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Timandjesus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review, October 22, 2012
Greetings Timandjesus ,

Thank you for staying in Sheraton Xian Hotel and taking time to share your experience with us. We are truly sorry that the hotel did not meet your expection.

Sheraton Xian Hotel as the first international 5-star hotel in North-West China is always working on improving hotel facilities. Please accept our sincere appologize for any services shortfalls and also we're upgrading not only our facilities but also our service standard from time to time to serve our guest better. We hope to welcome you again during your next stay in Xi'an, China.

Life is Better When Shared.

Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Xi'an Hotel

Property: Sheraton Xi'an Hotel
Address: No.262 Fenghao East Road, Lianhu District, Xi'an 710077, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Xi'an
#12 Spa Hotel in Xi'an
#20 Luxury Hotel in Xi'an
#31 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sheraton Xi'an Hotel 4*
Number of rooms: 365
Reservation Options:
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Also Known As:
Sheraton Xi'An Hotel China/Shaanxi
Xi An Sheraton

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