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Sheraton Xi'an Hotel
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All reviewsplatinum memberstar hotelnice stayrooms are smallbit datedegg stationmodern hoteltour groupbuffet dinnervisit xi'anwestern breakfastancient citybell towernon smokingterracotta warriorsupgraded to a suitethe air conditioning
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Reviewed August 28, 2012

After an awful night on a disgusting sleeper train from Beijing, this hotel was a most welcome antidote. It had all the facilities you'd expect BUT the pool was closed during our stay. Positives: very comfortable room; super breakfast; friendly staff. Negatives: nothing major. As an aside, Xi-an is much more than just the nearest city to the Terracotta Army site. The city walls are spectacular and the big pagoda is well worth a visit.

  • Stayed: August 2012, traveled with family
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1  Thank brandreth16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this reviewResponded September 3, 2012

Greetings brandreth16,

Thanks you for choosing to staying in Sheraton Xian Hotel and taking time to share your experience with us. We are so happy to hear that you had a pleasent stay with us and look forward to see you in future.

Our swimming pool is under constraction for now, and appreciate for your understanding of this issue. The swimming pool is expected to be finished at the end of this year, next time when you come back to our hotel, you will enjoy the fantastic swimming pool that we had.

Hope you can come back again to us and experience the consistent high quality of service of Sheraton Brand!

Life is better when shared!

Hotel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 17, 2012

This hotel is not within the city wall, however, we stayed here for 3 nights and we enjoyed our stay. The city wall is not far from the hotel, just a few minutes taxi ride and you are there.

Our room was nice and clean. The staff are all very friendly especially Angelin, who checked us in. She is all smiles, very polite and always helpful, and seems to be on duty whenever we approached the reception for some help or information.

The buffet is great with lots of choices for both breakfast & dinner and is quite reasonably priced. Opera cake in the lobby lounge is really good, we ate it 2 nights in a row.

We would stay here again if we are in Xian and would recommend this hotel to people who does not mind staying outside the old city wall

  • Stayed: July 2012, traveled with family
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1  Thank AlleyOopDinosaur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this reviewResponded August 20, 2012

Greetings AlleyOopDinosaur

We thank you for staying with us, we are very pleased to learn that you had a great stay. Also, thank you for letting me know how impressed you were with the service you received from Angelin - this is how you should feel warm and connected at Sheraton Xian Hotel. We are also very glad to know that you enjoyed spending time in our lobby lounge which with our delicious Opera Cake. All of us here look forward to welcoming you back when you return to Xian.

Life is Better When Shared.

Warmest regards,

Sheraton Xian Hotel Management Team

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Reviewed August 17, 2012

We stayed at the Sheraton Xi'an hotel just a few days ago for a 2 night stay to a visit the Terracotta museum. We stayed in one of the SPG floors and as mentioned in other reviews, the bedroom/bathroom may not have a modern feel, but was more than adequate.

This hotel is outside the city walls and is about a 16RMB taxi fare from the older railway station. Upon checkin, the staff were very warm and friendly, even sharing some travel advice on what sights to see within the city walls. We had lunch and breakfast at the hotel and again, the staff were very attentive and made sure we had everything we needed. The food was quite decent as well and the breakfast buffet had a large selection to choose from. We also used their laundry service and it was returned on the same day as expected, nicely folded and trousers hanging in the closet. Upon checkout, they noticed that I waited for just a couple minutes and sincerely apologised for my wait. And even the final taxi back to the train station, the bellboy staff fetching the taxi were warm and friendly and kept us entertained by small talk and made sure our stay met all our expectations. I highly recommend this hotel to anyone staying in Xi'an.

  • Stayed: August 2012, traveled as a couple
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1  Thank dvsfore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this reviewResponded August 20, 2012

Greetings dvsfore:

Thank you for staying in Sheraton Xian Hotel and taking time to share your experience with us.

We are so happy to hear that you had a pleasent stay here and look forward to see you in future. Hope you can come back again to us and experience the consistent high quality of service of Sheraton Brand.

Life is better when shared!

Hotel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 11, 2012

Xi'an is a smoggy and big city. The Sheraton Xi'an is located outside the center of town. The hotel rooms were nicely appointed and the bathrooms were very nice. The buffet was excellent. It is not too far from the Terra Cotta Warriors museum.

  • Stayed: June 2012, traveled with friends
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1  Thank njackson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this reviewResponded August 13, 2012

Greetings Njackson:

Thank you for staying in Sheraton Xian Hotel and taking time to share your experience with us.

We are so happy to hear that you had a pleasent stay here and look forward to see you in future. Hope you can come back again to us and experience the consistent high quality of service of Sheraton Brand.

Life is better when shared!

Hotel Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2012

Everyone goes to Xian for the Terracotta soldiers, right? As Starwood members, the Sheraton was the easy choice. We used our Starwood points therefore can't comment on hotel price.

Service, atmosphere, rooms were average. The city itself is dusty and gritty so set your expectations. We ate at the lobby buffet restaurant for dinner and breakfast...both food and service were good.

No air conditioning in the rooms when we visited (in December). I know, I know, it is beyond cold in Xian in the winter. But it would have been nice to have some cold air circulating/refreshing the dry warm air once a day.

Overall, the hotel served it purposes. Clean and comfortable.

  • Stayed: December 2011, traveled as a couple
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2  Thank half-life2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this reviewResponded July 30, 2012

Greetings half-life2,

Thank you for staying in Sheraton Xian Hotel and taking time to share your experience with us.

Sheraton Xian Hotel was the fist international 5-star hotel in North-West China. We are always improving our hotel facilities and service, and it is indeed regrettable that you departed with the hotel not having met your expectations.

Please accept our sincere appologize for any services shortfalls and also we're upgrading our facilities from time to time to serve our guest better. We hope to welcome you again during your next stay in Xi'an, China.

Life is better when shared!

Hotel Management Team

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