The Westin hotel is probably at the best location in town. Born and raise in Xi'an, I'm quite familiar with the area. On this business trip with my boss, I chose the Westin to impress my boss, and he was actually quite amazed by this hotel. Unlike most Westin hotels in China or the States, it does not look very business like, but with a lot of unique design and a feeling of a resort hotel.
We were both SPG members, so I got upgraded to a room with Pagoda view. It was fancy and spacious. Imagine every morning you open the windows and see the pagoda and the square. It does have a peaceful feeling to it. Bed was comfy. Bathroom was regular Westin with much more space. Lighting in the room was great as well.
However, the service could be better. My boss was living on the executive floor so he had a free breakfast at the lounge. The staff at the lounge was not as first class as the rooms. It felt like she was a little uncomfortable about her work and didn't know what to say when the guest would meet with important clients. I guess it's OK considering the hotel hadn't opened for long, but to make it perfect the staff may need some more training. It was similar to the front desk staff. The best property in town deserve the best service. Breakfast itself was just OK. The cook didn't really understand what was an omelet though.
Bottom line is we'll come back to this Westin next time, and I recommend this hotel to every traveler.
- Official Description (provided by the hotel):
- Stay in an exciting historic location, just steps from the Big Wild Goose Pagoda and Xian’s many cultural gems, as well as restaurants and an upscale shopping area. Guests also enjoy easy access to an array of multi-national companies. ... more less
- Reservation Options:
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- Also Known As:
- The Westin Xian China/Shaanxi