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“Vacation in China” 3 of 5 bubbles
Review of The Westin Xian

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The Westin Xian
Ranked #5 of 2,532 Hotels in Xi'an
Certificate of Excellence
Vancouver
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Vacation in China”
3 of 5 bubbles Reviewed June 22, 2013

This hotel is in a great location. As others have noted the decor is very dark. The rooms were standard do not bother going to the lobby lounge if you want served. The staff were too busy chatting and texting to be bothered with customers. We had to leave our table twice to get service and we were only one of two tables occupied. Ok for a short stay.

Room Tip: We had a room facing the front which was good
See more room tips
  • Stayed June 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank MaggieBVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
西安威斯汀大酒店, Executive Assistant Manager at The Westin Xian, responded to this review, June 23, 2013
Dear MaggieBVancouver,

Greetings from the Westin Xian!
Thank you for taking your time and posting your experiences on Trip Advisor. I am appreciative of your feedback and the details that you have given me will assist my operations in improving our eye for detail, our F&B team will improve their Service attitude and service consciousness, pay more attention to the guests needs.
I do apologise for the inconvenience caused due to the services that you experienced during your stay in our lobby lounge. Looking forward to welcoming you back to The Westin Xian!

Be well,

Linda Li
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

575 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Rochester
Level Contributor
152 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 bubbles Reviewed June 10, 2013

We arrived at the hotel after a flight and a drive from the airport that seemed to be as long as the flight. The taxi was arranged by hotel so we knew we would be getting to the correct place at the correct fare (we have had issues in China before). Upon arrival we were welcomed by both the concierge and the Director of Rooms. We were given a choice of getting into a room now or wait an hour to get into a suite. We were upgraded to a large suite and had access to the club (we are platinum). The suite was large with a gigantic bathroom with a separate bath and shower. Large towels and bathrobes with all kinds of amenities. The living room had a large book shelf and Nespresso maker for morning coffee. The bed large and comfy. While many complain about the lighting it is either "romantic" or dark depending on your point of view. The lighting is subdued in the hotel I will agree but where you read or in bed it was fine. We had a great view of the Goose pagoda as well. We had no issues with housekeeping checking in or out.
An absolute highlight for us was the museum attached to the hotel. A must see. A small collection of paintings from 2000 years ago to today.
The club was great. The breakfast was large with choices that we decided not to go to the restaurant. The hot items from Chinese to Western and the cold items from salmon to fruit were excellent. In the evening we had cocktails and appetizers/dinner. Again the food was great. The people in the lounge were friendly, welcoming us each day asking how we are and what we are doing/did and the service great.
The concierges were excellent as well. They arranged our Terracotta warrior guided trip to pointing out things to do. The location is across from the Wild Goose Pagoda which is very good however if you want to see the city walls you need a taxi or walk 20 minutes to the Metro.
I would definitely recommend the hotel

Room Tip: See if you can get a suite facing the Goose Pagoda
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank wwtravelerRochester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
西安威斯汀大酒店, Executive Assistant Manager at The Westin Xian, responded to this review, June 12, 2013
Dear Wwtraveler Roche,

Greetings from the Westin Xian!

It was great pleasure to hear your experience in our hotel. It is always wonderful to hear praise such as yours, as it gives real life example of service encounters. I will ensure that your comments are cascaded to our team appropriately.

Looking forward to seeing you again soon at The Westin Xian!

Be well,

Linda Li
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
montvale, nj
Level Contributor
95 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed May 29, 2013

Westin Xian 
We were very disappointed with this Westin Hotel as we expect better from the Westin name. The room was very dreary looking because it had dark wood, drab paint, and a window that overlooked a deserted building. It was an interesting shower as there was no lip on the edge. The water didn't run over because it sloped down to a drain. However the edges appeared not to be clean, nor was the edge near the tub. The bathroom was divided into three parts which was a nice feature. One could use the toilet which was in a separate part, the vanity and sink, or the shower and have privacy. The bed was extremely comfortable in the narrow bedroom. Here also it appeared that the edges along the walls were not cleaned well. Overall this hotel does not get high grades. The best part of the hotel was its location which is very central to the tourist sites and a wonderful shopping mall.

  • Stayed May 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank fromNY2NJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
西安威斯汀大酒店, Executive Assistant Manager at The Westin Xian, responded to this review, June 3, 2013
Dear FromNY2NJ,

Greetings from the Westin Xian!

Thank you for taking your time to post your valuable comments in Trip Advisor, your feedback has been well received. Our housekeeping and engineering team will take necessary actions immediately and fix the levelling in the shower and the cleanliness around the edge of the bathtub that you have commented on.

We hope we’ll have the opportunity to welcome you back in the future again and do our best to exceed your expectations.

Looking forward to seeing you again soon at The Westin Xian!

Be well,

Linda Li
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed May 28, 2013

A great location across from the Wild Goos Pagoda. Excellent views at night and good variety of restaurants. Service in the hotel was average at best and a little disappointing. We received inaccurate information about the opening hours of sights that we were trying desperately to see in the evening. If staff are trained better this hotel will meet the expectations of other Westin hotels worldwide.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank M D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
西安威斯汀大酒店, Executive Assistant Manager at The Westin Xian, responded to this review, May 29, 2013
Dear M D,

Greetings from the Westin Xian!

Thank you for taking your time and posting your experiences on Trip Advisor. I do apologise for the inconvenience caused due to the sightseeing opening times that you experienced during your stay, and we will ensure that the information at our Concierge is reviewed and updated accordingly.

I wish to thank you for your valued comments and we sincerely hope that you will return to the Westin Xian again in the future.

Looking forward to seeing you again soon at The Westin Xian!

Be well,

Linda Li
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level Contributor
537 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
4 of 5 bubbles Reviewed May 27, 2013

We stayed at the Westin Xi'an whilst on an organised tour in June 2012. The hotel didn't appear to be "central" to the city centre.

The hotel was very new and the hotel's foyer floor was paved with an expensive "brick". It’s a special mud which apparently can take a person 2 years to finish a brick and it costs more than gold!

Getting to our room (on the 3rd floor) was an adventure as there was no logic to the numbering of the rooms in any order. One side of the corridor would read 3300 and the other 3600 and then even numbers were to the left and odd were to the right .. everything was out of sequence.

Our room was quite large, neat and clean – complete with large flat-screen TV, office desk and a bowl of fruit along with the usual amenities (bar fridge, nibbles, tea/coffee facilities). Beautiful big plush bed.

Bathroom was clinical looking but certainly a large area with bath and separate shower.

Our view overlooked a car park and water feature through to some high-rises in the far distance.

Free Wi-Fi was available - always a nice bonus!

Breakfast was at their “Seasonal Tastes” - a large dining room with a variety of food – both Eastern and Western. We were amused with their “fried tomatoes” which were tiny roma tomatoes and I guess they were “fried”.

Overall an upmarket, modern and clean hotel.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Brissy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
西安威斯汀大酒店, Executive Assistant Manager at The Westin Xian, responded to this review, June 3, 2013
Dear Brissy2,

Greetings from the Westin Xian!

Thank you for taking your time to post your valuable comments in Trip Advisor, we trust you had a refreshing stay and we do hope we extend the unique Wetin service we are renownd for!

It is always wonderful to hear praise such as yours, as it gives real life examples of service encounters. I will ensure that your comments are cascaded to our team appropriately.

Looking forward to seeing you again soon at The Westin Xian!

Be well,

Linda Li
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Farmington, CT
Level Contributor
137 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed May 27, 2013



This hotel has a fabulous location, right across from the Big Wild Goose Pagoda, and across the street from a shopping mall that is a site to behold, especially at night with the projections on the ceiling!
As Sheraton Gold Members we were upgraded to an upper level large room, but denied Executive Lounge privileges ( which Marriott did give us!)
The hotel has a Zen quality to it, quiet, dark with objects placed sparingly around the lobby. Our room had every needed amenity, generously supplied. The bathroom was huge with a weird slate shower (possibility of slipping?)
The dark slate of the bath, combined with dark walls and dark brown carpeting was not a "cheerful" sight, otherwise this is a fine hotel.

Stayed May 2013, traveled as a couple
Helpful?
Thank VEGO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
西安威斯汀大酒店, Executive Assistant Manager at The Westin Xian, responded to this review, May 29, 2013
Dear VEGO,

Greetings from the Westin Xian!

Thank you for choosing to stay at The Westin Xian Hotel.

Our hotel designed by Shanghai-based Neri and Hu Design Research Office. As the hotel is the brand’s first hotel with its own museum, the Westin Xian is a modern bridge between the past and present.

Our guestrooms and suites are some of the largest in Xian, and notable for their soothing earthy tones and natural materials. Rich, dark wood floors complement the modern furnishings and tie in with the Big Wild Goose Pagoda, which is visible through the rooms’ long, narrow windows.

I hope above information which I shared with you can help you to know more about our hotel.

I wish to thank you for your valued comments and please rest assured that we will continue to bring you many more renewing experiences. We look forward to welcoming you back soon.

Looking forward to seeing you again soon at The Westin Xian!

Be well,

Linda Li
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
76 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 bubbles Reviewed May 20, 2013

The Westin is a unique property near a historic site in Xian with a few local restaurants and Starbucks/KFC nearby. Unfortunately, the service levels are not yet meet "international" standards. Admittedly, it is a new property, so there is potential for service improvement over time.

The room was comfortable and clean, although we had a view of a construction site. Definitely 5 star quality.

However, the service needs a lot of work. Western mgmt cares, but they can only do so much. The local staff actually treated my Chinese gf worse than me, so not an issue of cultural misunderstanding. There were issues at the check-in, bell-stand, restaurant, and check out. I don't see any point with specifics, as I left comments with mgmt, who responded. That said the concierge was helpful with sight-seeing questions.


A few points worth considering:

--> Location is ~10-15 minutes by taxi to the walled city. We had a very difficult problem getting a taxi in the early evening. The bell staff was surly about having to get a taxi and generally less than helpful with the situation. I noticed the guests in front of us had issues with their taxi as well. For this, I have real issues because there are no other options as no public transport is available. Mgmt needs to sort this immediately or consider a shuttle service once an hour, etc... The subway station near the hotel is 1-2 years from completion.

--> Location - 5 minute walk to the Goose Pagoda and 15 minutes to the Shaanxi museum, which are both worth visiting.

--> See above on food options, which are in a nice mall across from the property.

--> The gym and indoor pool are excellent if that is important.

Overall, the stay was "okay" and a comfortable room and sympathetic mgmt offset staff that need a lot of training. The taxi ride to the walled city is manageable, assuming a taxi can actually be arranged. We used a great private car service for soldiers and airport transfers.

Room Tip: Facing towards the pagoda is best.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Cornell_Hotelie_94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
西安威斯汀大酒店, Executive Assistant Manager at The Westin Xian, responded to this review, May 27, 2013
Dear Sean A,

Greetings from the Westin Xian!

Thank you for posting your experiences on Trip Advisor. I do apologise for the inconvenience caused due to the taxi issue that you experienced during your stay, and that our may not have been up to your expectation.

Unfortunately due to our hotel location in a popular scenic spot it can result in difficulties with getting a taxi. We have already talked with a taxi company and they have allocated the hotel 6 additional private taxis to be available to the hotel on request. Unfortunately this is a regular problem around the city too with very specific handover times (of taxis) that affect the ease of getting a taxi. In regards to your comments regarding the guest service, we have noted your comments from your stay and have planned training to counter the scenario that you encountered regarding your reservation.

I wish to thank you for your valued comments and we sincerely hope that you would give us another opportunity to serve you again in the future.

Looking forward to seeing you again soon at The Westin Xian!

Be well,

Linda Li
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Xian

Property: The Westin Xian
Address: No.66 Ci'en Road, Qujiang New District, Xi'an 710061, China
Phone Number:
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Xi'an
#1 Business Hotel in Xi'an
#4 Romantic Hotel in Xi'an
#5 Spa Hotel in Xi'an
#5 Luxury Hotel in Xi'an
#40 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Westin Xian 5*
Number of rooms: 320
Official Description (provided by the hotel):
Stay in an exciting historic location, just steps from the Big Wild Goose Pagoda and Xian’s many cultural gems, as well as restaurants and an upscale shopping area. Guests also enjoy easy access to an array of multi-national companies. ... more   less 
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Also Known As:
The Westin Xian China/Shaanxi

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