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“New but not worth it”
Review of The Westin Xian

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The Westin Xian
Ranked #5 of 2,582 Hotels in Xi'an
Certificate of Excellence
Seattle
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“New but not worth it”
Reviewed April 27, 2013

OK, maybe the overall standard of western hotels in Xi'an is poor but there has to be better than this. Nothing is inviting about this property. The location, although at first glimpse, it looks good, one quickly discovers that this is not what Xi'an should be about. Xi'an is a city with over 3,000 years of history and besides the Giant Wild Goose Pagoda, there is not much here. Everything is large boulevards and shopping malls. Most of it seems build within the last year or two. This part of town does not have any soul! This is interesting to the local population because Chinese love new and flashy, but this not why one should come to Xi'an. Now to the hotel itself. Although the hotel is new (less than 2 years old) and at first sight nice, it is probably the worst Westin I have stayed at. Staff is clueless and untrained. The bar is empty and drink choices are basic, the Executive Club is also sub-par. I would say the worst service of any SPG hotel. If you must stay at the SPG property, I would probably pick one of the other two.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank micic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
西安威斯汀大酒店, Executive Assistant Manager at The Westin Xian, responded to this review, May 2, 2013
Dear Micic,

Greetings from the Westin Xian!

We thank you for choosing to stay with us and taking time to provide us with your valuable feedback.

We have taken note on all the points you have provided us and do rest assured that we have reviewed your comments with our department heads to implement measures for improvement concerning our guest satisfaction.

We thank you for taking the time to bring this matter to our attention. Only with feedback can we continue to improve our service standards.

Looking forward to seeing you again soon at The Westin Xian!


Be well,

Linda Li
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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642 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (134)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Massillon, Ohio
Level 6 Contributor
117 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed April 26, 2013

This hotel is fairly new and the room that I had was huge and very quite. The staff especially Hillary in reception went out of their way to make me feel at home. They left fresh fruit in the room which was a nice touch and very much appreciated. They had the largest breakfast selection of all of the places that I have been in China. Located close to a beautiful temple, park and shopping, it would be a great base hotel for vacation as it was also for business. I hope to return to this hotel for pleasure in the future.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank smclain4jc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
西安威斯汀大酒店, Executive Assistant Manager at The Westin Xian, responded to this review, April 27, 2013
Dear smclain4jc,

Greetings from the Westin Xian!

Thank you for taking time to discuss your recent experience at the Westin Xian.

It was a great pleasure to hear you that you enjoyed the accommodation experience in our hotel and may have exceeded your expectations. It is always wonderful to hear praise such as yours and I will ensure that your comments are cascaded to our team appropriately.

Thank you once again for your feedback and please feel free to contact us if you would like any assistance in making a booking at The Westin Xian in the future.

Looking forward to seeing you again soon at The Westin Xian!


Be well,

Linda Li
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Telford, United Kingdom
Level 5 Contributor
75 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed April 22, 2013 via mobile

Stayed 3 nights in this great hotel which has a great location. Chose an Club Room with access to the Executive Club Lounge which has stunning views of the Big Wildgoose Pagoda. Could not fault the room or the service and breakfast in the club lounge is excellent with lots of choice for both western and Chinese cuisine. Great Japanese restaurant located within the hotel too. The staff here are also wonderful, especially Martin and Leo from the Concierge Desk who seem to go the "extra mile" to help with tour bookings and local knowledge and also speak excellent English. I would definitely recommend this hotel for comfort, service and location.

Stayed April 2013, traveled with family
Helpful?
Thank Annie58UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
西安威斯汀大酒店, Executive Assistant Manager at The Westin Xian, responded to this review, April 24, 2013
Dear Annie58UK,

Greetings from the Westin Xian!

Thank you for taking time to discuss your recent experience at the Westin Xian.

It was a great pleasure to hear you that you enjoyed the accommodation experience in our hotel and may have exceeded your expectations. It is always wonderful to hear praise such as yours and I will ensure that your comments are cascaded to our team appropriately.

Thank you once again for your feedback and please feel free to contact us if you would like any assistance in making a booking at The Westin Xian in the future.

Looking forward to seeing you again soon at The Westin Xian!


Be well,

Linda Li
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level 6 Contributor
216 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed April 15, 2013

After a long trip, the Westin was a pleasant perfect. Great service, heavenly bed, big breakfast buffet. Rooms were large, relaxing with warm architecture. The Big Wild Goose Pagoda is across the street.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christat13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
西安威斯汀大酒店, Executive Assistant Manager at The Westin Xian, responded to this review, April 17, 2013
Dear Christat13,

Greetings from the Westin Xian!

I would like to personally thank you for choosing to stay with us during your trip and hope you had safe travels to your next destination. We trust you had a refreshing stay and we do hope we extended the unique Westin service we are renowned for!

It was a great pleasure to hear your experience in the hotel regarding the services and how they met and may have exceeded your expectations. It is always wonderful to hear praise such as yours, as it gives real life examples of service encounters. I will ensure that your comments are cascaded to our team appropriately.

Thank you once again for your feedback and please feel free to contact us if you would like any assistance in making a booking at The Westin Xian in the future.

Looking forward to seeing you again soon at The Westin Xian!


Be well,

Linda Li
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
oslo, norway
Level 4 Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed April 15, 2013

Stayed just for two night in the Westin on business in March. I liked the architecture - contemporary and elegant. Everything looks very promising on the ground floor - reception area and the bar, as well as the breakfast restaurant in the basement. However, the hotelroom was of dark and gloomy. It was good of good size though. A sandstorm had just passed the city a few days prior to my visit and the air was still pretty thick of tiny tiny sand particles. Not good for anybody' health! Maybe the not co clear air was to make the impression of gloomyness even worse. Plus that there were hardly any people in the hotel. I only met maybe 5 other guests in addition to my associates.
The service was friendly and professional, and everybody spoke English.
Breakfast was fantastic - I wish I had had better time to enjoy it.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kikami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
西安威斯汀大酒店, Executive Assistant Manager at The Westin Xian, responded to this review, April 16, 2013
Dear Kikami,

Greetings from the Westin Xian!

Thank you for taking time to discuss your recent experience at the Westin Xian.

It was a great pleasure to hear you that you enjoyed the accommodation experience in our hotel and may have exceeded your expectations. It is always wonderful to hear praise such as yours and I will ensure that your comments are cascaded to our team appropriately.

Thank you once again for your feedback and please feel free to contact us if you would like any assistance in making a booking at The Westin Xian in the future.

Looking forward to seeing you again soon at The Westin Xian!


Be well,

Linda Li
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level 5 Contributor
60 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed April 13, 2013

Way cool hotel. Right next to the "Big Wild Goose Pagoda." Some really nice restaurants nearby. This is a relatively new hotel, our taxi driver had some trouble finding it. When in China ALWAYS have the destination written out in Chinese, this is the key to success. However, we did find two taxi drivers whom I believe were unable to read... so who knows. This is about an hours ride to the Terra Cotta Warriors. This hotel was fabulous, like most Westins, with superior service.

Room Tip: Hotel is only 4 stories tall as it cannot be taller than the pagoda, so views are rather limited.
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rickety_Rick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
西安威斯汀大酒店, Executive Assistant Manager at The Westin Xian, responded to this review, April 16, 2013
Dear Rickety_Rick,

Greetings from the Westin Xian!

Thank you for taking time to discuss your recent experience with us in the hotel regarding the services and good location. Our team at the Westin Xian was very pleased to have you stay with us and we hope that you will return in the not so distant future.

It was a great pleasure to hear you that you enjoyed the accommodation experience in our hotel and may have exceeded your expectations. It is always wonderful to hear praise such as yours and I will ensure that your comments are cascaded to our team appropriately.

Thank you once again for your feedback and please feel free to contact us if you would like any assistance in making a booking at The Westin Xian in the future.

Looking forward to seeing you again soon at The Westin Xian!


Be well,

Linda Li
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
melbourn
2 reviews
Reviewed April 9, 2013

Stayed in this fairly new property for five nights on a recent trip simply because I was attracted by the three facts: it's location besides the Big Wild Goose Pagoda it's a new property there is a nice private museum inside the property (that i sadly didn't managed to visit) The hotel is very spaced out as it cannot be higher than the pagoda next door, and rooms, though fairly new, are showing signs of wear and tear, in particular, the wood panels. Bed was nice and firm, and bathroom is amazingly huge, with separate rain shower stall and bathroom. You are close to the Big Wild Goose Pagoda, which is itself an amazing sight, I would highly recommend this property as it is new and the prices are not as high as other luxury properties in the city. Also, the staff speaks very decent English. The mall opposite the hotel also has the standard Starbucks for your caffeine fix, and there are some decent restaurants in there and a 10 minute walk from the property.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 269joep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
西安威斯汀大酒店, Executive Assistant Manager at The Westin Xian, responded to this review, April 10, 2013
Dear 269joep,

Greetings from the Westin Xian!

Thank you for taking time to discuss your recent experience at the Westin Xian.

It was a great pleasure to hear you that you enjoyed the accommodation experience in our hotel and may have exceeded your expectations. It is always wonderful to hear praise such as yours and I will ensure that your comments are cascaded to our team appropriately.

Thank you once again for your feedback and please feel free to contact us if you would like any assistance in making a booking at The Westin Xian in the future.

Looking forward to seeing you again soon at The Westin Xian!


Be well,

Linda Li
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Xian

Property: The Westin Xian
Address: No.66 Ci'en Road, Qujiang New District, Xi'an 710061, China
Phone Number:
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Xi'an
#1 Business Hotel in Xi'an
#4 Romantic Hotel in Xi'an
#5 Spa Hotel in Xi'an
#5 Luxury Hotel in Xi'an
#39 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Westin Xian 5*
Number of rooms: 320
Official Description (provided by the hotel):
Stay in an exciting historic location, just steps from the Big Wild Goose Pagoda and Xian’s many cultural gems, as well as restaurants and an upscale shopping area. Guests also enjoy easy access to an array of multi-national companies. ... more   less 
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Also Known As:
The Westin Xian China/Shaanxi

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