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“Great sized room in a good location”
Review of Crowne Plaza Xi'an

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Crowne Plaza Xi'an
Ranked #12 of 2,688 Hotels in Xi'an
Certificate of Excellence
Reviewed August 18, 2013

I stayed 2 nights on a business trip. The hotel is centrally located offering great sized room with good service. The breakfast included in the room rate offers a hearty selection to kick start the day, with something for everyone. The rooms are quiet and bed comfortable, giving a well deserved night's sleep. Also for those who are particular with their pillows, there is a selection at your disposal.

Room Tip: All rooms are good as it is well insulated from noise from neighbouring rooms and traffic.
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  • Stayed: August 2013, traveled on business
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Thank WWW138
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CP-XIAN, Manager at Crowne Plaza Xi'an, responded to this reviewResponded August 18, 2013

Dear guest, thank you for sharing the experience of your stay at Crowne Plaza Xi'an. We were pleased to note that you appreciated the guestroom, breakfast and service of our hotel, which aspects of our hotel that are preferred by many of our guests. Your encouraging review will help us constantly improve our services and facilities, and we hope to welcome you back again in the near future!

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214 - 220 of 354 reviews

Reviewed August 16, 2013

Our room had a very large, huge window init that looked into the bathroom shower. We had to put an electric shade down for privacy in the bed area. The outside window was really only half a window and then another window. Very strange place, appeared old and dated, not very clean, tired and worn. Viking River Crusies uses dumpy places and then calls them 5 Star. I was not tricked, but stranded there.
Avoid Viking River Cruises, expensive and very mediocre

Room Tip: Very poor service and reception in the pool spa area. I think the Chinese girl was afraid of Weste...
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  • Stayed: August 2013, traveled with friends
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Thank jewrn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CP-XIAN, Manager at Crowne Plaza Xi'an, responded to this reviewResponded August 18, 2013

Dear guest, thank you very much for staying with us and taking your time to share your feedback about the hotel facilities. Please accept our sincere apology for any inconvenience caused. We would like to assure you that we have communicated your feedback with the concerned department and corrective actions have been taken. We appreciate your feedback as this is our best resource for improving guest services. Thank you once again. We look forward to welcoming you back to our hotel again.

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Reviewed August 10, 2013

Very impressed with this hotel, which caters for the business traveller typically. We stayed for 2 nights during a visit to Xi'an to visit the usual tourist sites. A short bus ride away from the City Wall, it's about a 40 minute drive to the Terracotta warriors. Cannot fault the hotel at all - very welcoming English speaking staff, great breakfast choices, and comfortable rooms.

  • Stayed: July 2013, traveled with family
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Thank Familyman28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CP-XIAN, Manager at Crowne Plaza Xi'an, responded to this reviewResponded August 12, 2013

Dear guest, thank you for your stay with us at Crowne Plaza Xi'an. We are pleased to know that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the future.

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Reviewed August 9, 2013

We decided to try this hotel as opposed to the Shangri La or Sofitel given that its a new hotel in Xian and received good reviews. Having lived in Shanghai for almost 2 years, we have very low expectations for hotel service in China as hospitality in China is very undeveloped.

To our surprise, the service was very responsive and everyone was very helpful! We booked 2 adjoining rooms for my family (2 adults and 2 kids) but when we checked in, it turns out that they have very limited adjoining rooms and could only offer us 2 separate rooms (although they tried to offer us an upgrade to a better club floor). They also tried to move another guest out of the adjoining room but the guest refused. Since we did not want our young children to sleep alone, we upgraded to a club suite. The suite was great but cost 50% more. For our second night, we were able to get the 2 adjoining rooms which is actually a better arrangement with kids because you have an additional bathroom (as opposed to the one bathroom in the suite). When we checked out, we were delighted to discover that the hotel did not charge us for the suite upgrade!! What a nice surprise for Xian.

The only downside with the hotel is that the pool does not have a shallow side so its not very kid friendly. Also, there are only a few seats around the pool and oddly, while there is a large number of pool staff milling around, there are no towels.

  • Stayed: July 2013, traveled with family
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Thank Jencwong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CP-XIAN, Manager at Crowne Plaza Xi'an, responded to this reviewResponded August 11, 2013

Dear guest, thank you for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. Many guests choose this hotel because of the good service. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We hope to have an opportunity to serve you again in the near future.

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Reviewed August 4, 2013

We stayed at the hotel for 2 nights and it was a wonderful experience. The Guest Relation Manager - Mr. Will Wang was most courteous and helpful. In fact so were the other staff.

The hotel was superb in every way and felt like a 6 Star hotel. Elegant rooms, state of the art functionality and electrical systems, comfortable bed and pillows.

The breakfast was amazing not only in the choices but the presentation as well.

Wish I was there for longer and could take the hotel with me to Shanghai...

  • Stayed: August 2013, traveled with family
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Thank SanjayDmello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CP-XIAN, Manager at Crowne Plaza Xi'an, responded to this reviewResponded August 5, 2013

Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Xi'an. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for your feedback and support and we look forward to welcoming you back in the near future. Thank you!

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Reviewed August 3, 2013

We stayed in this holel for one night as part of our whistlestop tour arond China.

A beautiful room on the 42nd floor with state of the art furnishings, the most elegant bathroom I have ever seen and a really comfortable bed. I really loved the little walk in wardrobe complete with gas mask cupboard (!) and the mini kitchen with the best minibar I have ever seen containing with a full size botlle of wine and three different types of glass!

Most certainly had the wow factor and we were sorry to be spending only one night there before our onward journey to Beijing

Room Tip: The higher, the better (for the view)
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  • Stayed: July 2013, traveled as a couple
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1  Thank Fanfloui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CP-XIAN, Manager at Crowne Plaza Xi'an, responded to this reviewResponded August 4, 2013

Dear guest, thank you very much for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back to Crowne Plaza Xi'an in the near future. Thank you!

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Reviewed July 28, 2013

Of all the hotels on our recent tour of China, we expected this one to be the most unspectacular. We were wrong. The CP definitely had the wow factor.

We had a room on the 29th floor that was large, state of the art and comfortable. The bathroom was luxurious and the bed comfortable.

The indoor pool was large and at 10pm exclusively ours.

Stay here and you won't be disappointed.

Room Tip: Ours on the 29th floor had a great view.
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  • Stayed: May 2013, traveled as a couple
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1  Thank Stonehengus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CP-XIAN, Manager at Crowne Plaza Xi'an, responded to this reviewResponded August 4, 2013

Dear guest , thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our facilities made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

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Additional Information about Crowne Plaza Xi'an

Address: No.1 Middle Section, Zhuque Road, Xi'an 710061, China
Phone Number:
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#5 Business Hotel in Xi'an
#6 Family Hotel in Xi'an
#6 Romantic Hotel in Xi'an
#11 Spa Hotel in Xi'an
#12 Luxury Hotel in Xi'an
#43 Best Value Hotel in Xi'an
Price Range: $99 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Xi'an 4.5*
Number of rooms: 315
Reservation Options:
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Also Known As:
Crowne Plaza Xi'An China/Shaanxi

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