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“Impeccable”
Review of Crowne Plaza Xi'an

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Crowne Plaza Xi'an
Ranked #9 of 2,578 Hotels in Xi'an
Certificate of Excellence
Kitchener, Canada
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Impeccable”
Reviewed September 30, 2012

We recently stayed at the Crown Plaza and found everything more than we expected. The room was beautifully appointed, yes the light switches are a bit difficult to figure, and the switch to close the blinds was a bit overwhelming, but overall excellent hotel. Staff were courteous and friendly and went out of their way to make sure every wish was granted. Food was excellent, although a bit pricey. Would definately stay here again.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kimsegypt2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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333 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
St. Louis, Missouri
Level Contributor
65 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed September 20, 2012

New, well appointed hotel that continues to require assistance. Once you figure out how to get into your room with the key card you find it large & nicely decorated. However, it takes an "Act of Congress" to coordinate the light switches, especially if you have a suite. After taking a shower the bathroom floor was flooded along with the adjoining separate toilet area where the water came through at the bottom of the wall.
Also--after ordering & paying for a drink in the lounge we were told we could not take the glasses back to our room to finish. Getting a paper cup was not easy.
With a little help this could one day be a great hotel.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JCR9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed September 17, 2012

Xi'an is a great place to visit and the new Crowne Plaza Xi'an is the place to stay. The room size, technology, bathroom features, and overall comfort are a tremendous value for the current room rates. The overall service at the hotel and quality of food is excellent. If you can, upgrade to the club level. Club manager Maria Xu and her team are the most cordial and accommodating I have encountered anywhere in the world.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bob b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
289 reviews
247 hotel reviews
common_n_hotel_reviews_1bd8 247 helpful votes
Reviewed September 6, 2012 via mobile

This hotel is quite nice. Check in was ok. The room is very clean and modern not very big. The bathroom is spacious. With extra shower and extra toilet. The room seemed well kept. Check out was faster then check in. There is now forex service at this hotel they said because it is. New hotel. Very strange. But again it's not the only strange thing I encounter in china on a daily basis.
I will definitely stay again at this hotel.
One negetive thing The windows in the room are tiny and it makes the room a bit stuffy.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mashgiach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nice, France
Level Contributor
379 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 334 helpful votes
Reviewed September 2, 2012

At £100 per night this was a luxurious choice.
Great walk-in shower, large spacious room on the 31st floor, a good choice.
Would have a second night here so that I could have made use of the spa.
Plenty of drawers, hangers and storage space in general. The bed was really comfortable.
Free internet in the room and bottled water were a big plus.
Newly opened, we had no problems at all, once we had waived the key card at the door handle!

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HudsonS16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 31, 2012

We had a luxurious room on level 40 (there are 51 altogether) giving a birds-eye view of the hi-rise apartments all around. The apartments are mostly around 30 levels.
New modern hotel was very nice indeed.

Room Tip: The higher the floor, the better view.
See more room tips
  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 154hILLS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing, China
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 20, 2012

This is the first time I went to Xi'an. I was deeply impressed by the experience in this hotel, however, it's a pity I only stayed here for two nights cause the time limited. The wonderful experience I felt was not only because of the lovely rooms but also their friendly staffs and excellent services.

This hotel is located near a famous scenic spot Bell Tower. It is only 7 Yuan by taxi from hotel to another famous place named "Small Wild Goose Pagoda", which are very continent for travelers.

When I arrived at this hotel, a handsome bellboy took the luggages for us and we were warmly welcomed by the girl at lobby. My room was well prepared even I arrieved at 9 AM. The room was nice and cool, the connection door already opened as requested. After took a comfortable shower, my tiredness on the train last night was completed gone. By the way, The showerhead was so good with an appropriate water pressure and temperature.

When the assistant manager understood this was my first time to Xi'an, Cindy gave me two best choices for visiting this cultural city in limited time, it supported me a smoothly trip. Of course, my rooms were cleaned very well by Housekeeping staffs during my stay.

The hotel was opened no more than one year, rooms and all places are extremely new and clean, as well as facilities, such as bathtub, basin etc., they are definitely protected by staff very well.

This really is a unforgettable travel and I recommended travelers to experience this hotel. Just like all the IHG group's hotel, you can feel their excellent and guaranteed service quality which are worth for it!

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GraceXu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Xi'an

Property: Crowne Plaza Xi'an
Address: No.1 Middle Section, Zhuque Road, Xi'an 710061, China
Phone Number:
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#5 Business Hotel in Xi'an
#6 Family Hotel in Xi'an
#6 Romantic Hotel in Xi'an
#7 Spa Hotel in Xi'an
#9 Luxury Hotel in Xi'an
#37 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Crowne Plaza Xi'an 4.5*
Number of rooms: 315
Reservation Options:
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Also Known As:
Crowne Plaza Xi'An China/Shaanxi

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