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Reviewed January 2, 2016

Other than its location we really do not have a good review to offer to other travellers looking for hotel accommodation in Xian. No housekeeping other than clearing the bins, replacing the toiletries and changing your towels (on personal request) that are so worn out. No floor towel for the bathroom which will be wet after a shower because its awkard layout, shower, toilet bowl and sink in a row. The wooden flooring of the room is sticky and dirty and we could find thick dust under the skirting of the beds. The kitchen floor is just as dirty!

A triple room was booked and paid for three people but the basic facilities for three people such as drinking cups, complimentary bottles of dinking water, body towels and face towels could not be fulfilled without us having to make a daily request to complete the number of three occupants. They are really thrifty in their basic supplies including toilet rolls, daily supply of a roll that is half the normal size in our country.

Security is another issue as the hotel is situated above a big shopping mall and everyone has access to the lifts. We were told that there are seven hotels in this complex. On the 7th floor where the lobby is located there are three different hotels. The lobby of the hotel is a unit in the apartment that is converted for that purpose. It is not beffitting a hotel; it is just like the office of a management company maintaining the premise.

Give this place a total skip if you do not speak and read Chinese as the front office staff do not speak English and even the instructions for the heating system are in Chinese. In addition they do not accept any credit card other than Union Pay. What a hassle!

  • Stayed: December 2015, traveled with family
    • Location
    • Cleanliness
    • Service
Thank MARGARET F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2015 via mobile

I stayed 3 nights at this hotel with my family. We'd moved here from another hotel where we spent a comfortable and enjoyable 4 nights so there were certain expectations of our 2nd hotel I guess.

On the positive side:
1. The hotel is situated in an excellent location close to the Muslim quarters and bell / drum tower. Finding food cannot be easier.
2. The triple room we stayed in was a good size and consists of a double and single bed.
3. We had a good city view and of the clock tower.

The hotel failed to impress on various counts:
1. There was a urine stench in our room throughout our entire stay.
2. The towels provided were grubby and some were torn. Definitely time to replace them.
3. Even though there were 3 of us in the room, only 2 bottles of complimentary water, 1 tiny toilet roll and 1 set of toiletries were provided each time. It was tiring to have to keep requesting for more.
4. We were able to enter the building easily through a back entrance that faced a construction site. This made me question the security of the building although we faced no problems at all during our stay.
5. There was a loud drilling noise at 11.30pm coming from above on one of the nights we stayed.

What you need to be aware of is, the hotel reception is on the 7th floor (there is a reception on the ground floor main entrance but it belongs to another hotel). And there are many other hotels operating in the same building. The arrangement is a little strange but perhaps not unusual in China, I don't know.

I doubt taxi drivers would know where this hotel is if you just gave its name. Tell them instead that it is between the New World Departmental Store (xin shi jie) and hospital and opposite the fire station. We had a bit of difficulty finding the place initially but once we found it, it became very easy and convenient.

Stayed: May 2015
Thank coughybean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 15, 2013

I stayed here on April. We have problem with paying the ticket for going back. However The manager is very helpful. Room is outstanding. Location is perfect. Very clean. I recommend tourist to stay here.

  • Stayed: April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Thank Sebastian J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2013

We booked this "accommodation" at the last minute , in fact the morning of arrival.
We arrived in Xi an and took the city bus to the bell tower from which just a very easy 5 minute stroll was the business building which houses the Tiancheng Hotel.
Check in was done via google translator as the only language spoken is chinese( well, you are in China!!)
The family room was very large, reasonably well equipped with a small kitchen area and wide screen tv , although the bare minimum of channels for any foreigners.
Wifi was a great , quick connection and was a great bonus.
Shower room was ok, although the usual problem of chinese hotels never having shower curtains did leave the usual problems!
Room was exceptionally clean , and we think only recently decorated and furnished.
There is no bar or eating area although as you are in the very centre of Xi an ,there is no issue whatsoever to find something to eat,drink, withdraw cash, buy train tickets etc etc
Manager who we met later in our stay spoke reasonable english and he tried to help with whatever requests we had.
Overall a great central stay at a great price.

  • Stayed: October 2012, traveled as a couple
    • Value
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    • Sleep Quality
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Thank bigbomber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2014 via mobile
Google Translation

Stayed: September 2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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