Hotel was perfect, location very good, service was very good especially Zoe He (customer service) and Amber in executive lounge. It was wonderful to have this oasis to return to. The staff could not do enough for us, any thing we needed was sorted before we knew it. The staff were so attentive. I do recommend that you pay the extra to access the executive lounge where the staff are just wonderful. We wanted to sort out a guide and driver and Zoe had everything prepared before we arrived. We wanted airport pick up - sorted. We wanted late checkout before overnight train to Beijing, not a bother and had food and drink ready for us to wait in exec lounge and gave us a care package for the train ride. Honestly, the best service we experienced in the entire trip! Thank you Zoe and Amber especially.
- Official Description (provided by the hotel):
- Located in central Xi'an and surrounded by some of the city's most popular shopping areas, Hilton Xi'an is one of the quintessential hotels in Xi'an that is ideal for both business and leisure travellers. ... more less
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- Also Known As:
- Hilton Xi`An Hotel Xi`An
- Hilton Xi'An China/Shaanxi