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“Good hotel”
Review of Hilton Xi'an

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Hilton Xi'an
Ranked #4 of 2,589 Hotels in Xi'an
Certificate of Excellence
Chicago, Illinois
Level 3 Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Good hotel”
Reviewed March 28, 2014

First stay at a hilton in china and it did not disappoint. Very large and beautiful.The restaurant manager and his staff very professional.
As far as the hotel itself, it was very modern and clean. Plenty of hotel staff on hand to help you with any of your needs.the restaurant food breakfast and dinner, excellent. They upgraded us to the executive suites...if here go see the terra cotta soldiers, and also the muslim street..museum was ok.

  • Stayed March 2014, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank B2SQUARE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review, April 24, 2014
Dear Valued Guest,
Thank you for your review. I am pleased to hear you enjoyed your stay and will let Restaurant team members know that they helped you have a great stay with us. So glad you were able to experience our authentic Hilton hospitality.
Thank you again for your kind comments and we'd like to be your home in Xi'an. Welcome back for another trip soon later.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Chicago, Illinois
Level 5 Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed March 26, 2014 via mobile

I have visited China over a dozen times in the past 17 years, and never been so pleased with a hotel and it's staff. In fact I have rarely been so happy anywhere in the world, this is truly a 5 star hotel experience.

The facility is pristine with an extremely well trained staff that understands customer service, meaning the WHY rather than the WHAT; not just the robotic motions too often found when traveling.

Everything about our trip was flawless, from our airport pickup, lounge level check-in, delicious breakfast buffet and concierge services. While the entire staff should be commended, and the management for their excellent training, I must make a special thank you to their Chief Concierge Zacard Zhao. This young man has a better understanding of hospitality then most hotel managers I have met, and went well above and beyond any expectations.

From my wife and I to Zacard and the rest of the staff, a very warm thank you.

Stayed March 2014, traveled on business
Helpful?
Thank 773captain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review, April 24, 2014
Dear Valued guest,
Thank you for your review. I am pleased to hear you enjoyed your stay and will let the Golden Key Zacard and his team know that they helped you have a great stay with us. All of us at Hilton are passionate about hospitality. If there is anything we can do to enhance our services please let us know. We are always listening to our Guests.
Thanks again for choosing Hilton Xi'an! Looking forward to your next stay with us soon later!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nesselnbach, Switzerland
1 review
Reviewed March 24, 2014

very good, when you like it in the centre of a city, where China is still chinese. Its a pity, that the road there smells not so very fine. The rooms are very nice, bathroom also. Very good breakfast, also continental. But take care, when you book a car to the airport, ask for the price befor, they are incredible expensive.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Albert R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review, April 24, 2014
Dear Valued guest,
Just wanted to thank you for your recent stay here at Hilton Xi'an! I'm so sorry about the car renting issue, i will pass the information to the concierge for the case study. We could also help you to call a taxi if you dont accept the hotel car renting price. If there is anything we can do to enhance our services please let us know. We are always listening to our Guests. Thanks again for choosing Hilton Xi'an. Welcome back soon later and good journey!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northfield, Minnesota
Level 5 Contributor
57 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed March 23, 2014

We spent two nights at the Xi'an Hilton and found it to be clean and very comfortable. The front desk and concierge staff spoke excellent English and were extremely eager to answer all our questions and to provide whatever service we needed. We particularly enjoyed the quiet and extensive courtyard that provides a nice retreat from the bustle of urban Xi'an.

The hotel's restaurant offers a la carte and buffet service for lunch and dinner, and a nice buffet for breakfast. The prices for these are about what one would expect. Fortunately, the surrounding neighborhood has a plethora of good Chinese restaurants (with and without English speaking staff) as well as convenience stores with inexpensive drinking water and other staples. The neighborhood appears safe for walking, the city wall is about two blocks away as is a large western-style department store and mall. The gems of Xi'an are a bit farther away, but the hotel is quite centrally located for trips to all of them.

The hotel exudes an atmosphere of providing a very high level of service at all times. This was epitomized in our case at the end of our stay. We were preparing to take a train from Xi'an to Shanghai and needed both to get to the downtown train station and to have some idea of how to find our specific train once there. The concierge decided it was too complicated to explain, so the hotel sent a bellhop with us on the ride to the station. Once at the station, the bellhop walked us through the various security steps and took us directly to the waiting room for our train. The hotel asked nothing of us for this service! Needless to say, we were very impressed.

I strongly recommend this hotel for the quality of its rooms and restaurant, the eagerness of the staff to provide top notch service in a friendly environment, and the fun neighborhood surrounding the hotel.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChelvisGeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review, April 24, 2014
Dear Valued guest,
Just wanted to thank you for your recent stay here at Hilton Xi'an! So glad you were able to experience our authentic Hilton hospitality. I will let the Chief Concierge, Golden Key Zacard and his team know that they helped you have a great stay with us.

As you mentioned, Hilton Xi’an is located in the heart of the ancient city, within the 600-year-old City Wall and a short walk from the landmark Bell tower. Entertainment and dining options abounds nearby, as well as shopping, clubs, cinemas, a popular night market and historical sights. The hotel is close to the main subway line and train station. Xi’an Xianyang International Airport and the famous terracotta are just 45 minutes drive from the hotel.

All of us at Hilton are passionate about hospitality and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Piedmont, South Dakota
Level 6 Contributor
125 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed March 22, 2014

The Hilton Xian is located in (and very near to) the old walls of the city. This hotel is clean and comfortable offering everything that one is used to in a Hilton.

One of the old gates in the city wall is less than a 10 minute walk and the Bell Tower and "Moslem Street" arcade area is less than a 30 minute walk.

There were quite a few tour groups when I was there and the lobby can be a bit hectic. Try to get a room on the upper Executive floor for peace and quiet.

  • Stayed March 2014, traveled solo
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review, April 24, 2014
Dear Valued Guest,
Just wanted to thank you for your recent stay here at Hilton Xi'an! So glad you were able to experience our authentic Hilton hospitality. And just as you mentioned, Hilton Xi’an is located in the heart of the ancient city, within the 600-year-old City Wall and a short walk from the landmark Bell tower. Entertainment and dining options abounds nearby, as well as shopping, clubs, cinemas, a popular night market and historical sights.

Thank you again for your kind comments. We look forward to seeing you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, SC, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 22, 2014

We just returned from a trip to China and this hotel was our favorite of all those in which we stayed. The staff went out of their way to make us feel special as we were celebrating our 50th wedding anniversary with this trip. The breakfast was extravagant...a real dining experience and the pastries were awesome! The lobby was gorgeous and the location was perfect. We have NO COMPLAINTS.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Jeannette Montg... A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review, April 24, 2014
Dear Valued guest,

Thanks for your kind comments about your recent stay with us. Even as the newly on board General Manager, I have heard of your 50th wedding anniversary story from my team members. It is really our honor to celebrate such an important day with you. Hope that you will come back to Hilton Xi'an again with your family to explore more amazing things in this ancient city.

All the best and good journey!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 17, 2014

Thirived in xispacious I'vefirst part of the stay on our trip around China. The hotel is located about 15 minutes walk from the train station and pretty much in the centre of the town. It's location made it perfect for exploring as it was right next to the underground and you can pretty much get anywhere for 2 yen. On arriving at the hotel early we not only got an early check in but found out we had been upgrade to the emperor room (fortune favours the stupid).

This room was spacious and had many nice touches that made it easy to unwind (I regret using the Chinese checkers set). This also gave us access to the club lounge which was well laid out but ultimately it was the helpfulness of the staff that made almost stress free. They helped us arrange excursions, taxis, and arranged early check in at our next hotel. i struggled to find anything negative.

My only observation was if you are concerned about being confronted by the impoverished living conditions then don't look out of the windows of the swimming pool as you will be confronted by chicken coop style flat's.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lazy_Dayz101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review, April 24, 2014
Dear valued guest,
Just wanted to thank you for your recent stay here at Hilton Xi'an! So glad you were able to experience our authentic Hilton hospitality. And very appreciative for your loyalty and supporting to our hotel.

As you mentioned, Hilton Xi’an is just situated in the heart of the walled Ancient City. An impressive location demands equally impressive accommodation. The rooms showcase elegant and traditional Chinese Tang dynasty touches that invariably distinguish the hotel from other Xi’an luxury hotels.

We look forward to seeing you soon. Good journey!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Xi'an

Property: Hilton Xi'an
Address: No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
Phone Number:
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Xi'an
#2 Family Hotel in Xi'an
#3 Romantic Hotel in Xi'an
#4 Spa Hotel in Xi'an
#4 Luxury Hotel in Xi'an
#37 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Xi'an 5*
Number of rooms: 309
Official Description (provided by the hotel):
Located in central Xi'an and surrounded by some of the city's most popular shopping areas, Hilton Xi'an is one of the quintessential hotels in Xi'an that is ideal for both business and leisure travellers. ... more   less 
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Also Known As:
Hilton Xi`An Hotel Xi`An
Hilton Xi'An China/Shaanxi

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