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“"Home" in Xi'an”
Review of Hilton Xi'an

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Hilton Xi'an
Ranked #5 of 2,649 Hotels in Xi'an
Certificate of Excellence
Reviewed December 22, 2013

The Hilton Xi'an was booked as part of a private tour package. After presenting my Gold HHonors status during check-in, the staff only wanted to "upgrade" us to a room on the Executive Floor. I reiterated my request for a complimentary upgrade to a suite and pointed out that it was the low tourist season. Consequently, we were given a gorgeous, spacious suite which was a welcome respite from a couple busy days in gritty Xi'an. All in all, our stay was a comfortable one, accentuated by the accommodating hospitality of Amber in the Executive Lounge. Highly recommend.

  • Stayed: December 2013, traveled as a couple
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Thank Sue R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeanMichelKok, Director of Operation at Hilton Xi'an, responded to this reviewResponded December 26, 2013

Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement.
This is our duty and responsibility to care for our valuable guest.
We hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed December 20, 2013 via mobile

A wonderful place to stay! The staff was great and the location was the best! Helpful friendly and quiet. Located on a walking street along the old town in city. The hotel is a true 5-star hotel.
We requested for an early check-in, it was approved, we request for a late check-out, it was approved also, even on a off season time, some hotel would not have approved it.
The reception personnel were very helpful in advise on what to do in the city.
Breakfast were good, will fresh fruits and juices, fried eggs, sliced salmons and everything you would want for breakfast.

Stayed: November 2013
Thank Amonfrank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeanMichelKok, Director of Operation at Hilton Xi'an, responded to this reviewResponded December 23, 2013

Thank you for your review of your past stay with us.
This is our duty and responsibility to care for our valuable guest.
We always appreciate any feedback whether positive or highlighting service or product issues.
Once again, thank you for your continuous support to the Hilton brand.
Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 18, 2013

The hotel is located in the old town and is within walking distance to one of the gates for the city. The area comes alive at night and is a pleasure to walk around. The side streets are typical of Chinese cities and pedestrians should be very alert when crossing roads.

  • Stayed: December 2013, traveled as a couple
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1  Thank JoeBrannin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeanMichelKok, Director of Operation at Hilton Xi'an, responded to this reviewResponded December 19, 2013

Thank you for your review of your past stay with us. I always appreciate hearing from our guests. This is our duty and responsibility to care for our valuable guest.
We hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 18, 2013

Nice hotel in the old city. We were there for the Christmas season and it was nicely decorated. Very comfortable right from check in. Good place to be if you want to see some of the old China. Within walking distance of one of the gates and the wall that encircles the city.

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank JoeBrannin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Michel K, Director of Operation at Hilton Xi'an, responded to this reviewResponded December 19, 2013

Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement.
This is our duty and responsibility to care for our valuable guest.
We hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2013

Hotel room quality was exceptional. Breakfast at the executive lounge was very good. Executive lounge staff were extremely courteous and helpful. I would highly recommend this hotel if staying in Xian.

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Edwin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Michel K, Director of Operations at Hilton Xi'an, responded to this reviewResponded December 10, 2013

Thank you for your review of your past stay with us. I always appreciate hearing from our guests. This is our duty and responsibility to care for our valuable guest.
We hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 7, 2013

We only managed a one night stay on our trip from Beijing to Shanghai.

From it's very imposing lobby to the room itself this hotel exuded modern sophistication. Check in was quick efficient and the staff were exceptionally polite and friendly. And did I say helpful. The suite itself ( A King Deluxe) was spacious beautifully decorated and very well appointed.

There was a full sized sitting room with a good sized flat screen TV, and an office work area with high speed internet (wireless through out the hotel (more than just a desk) the usual Mini bar lots of complimentary Bottled water (cold) and lots of space just like the hotel official photograph.

The bedroom with en-suite bathroom was also spacious and the walk in closet ample for our needs. Of course it too had a large screen TV. One of the interesting features was a electronically operated privacy screen which could be raised and lowered to cover the expansive window between the bathroom and the bedroom. It was operated from within the bathroom so choice of privacy was the bathroom occupants choice!

As in Raffles Beijing there were two bathrooms with the luxury remote control toilets. If you want to find out about these try visiting the Toto Asia web site. They really do spoil you for the more mundane WC / Bidet duo.

There were some draw backs which I must mention however. The lights were controlled by an overly complicated system which even though I have years of electronic control systems experience and I am qualified Electronics Engineer I had some difficulty mastering. When I mentioned this to the front desk on check-out I was assured that they would have given my wife and I full instruction if we had asked and I believe them!

Breakfast was buffet style as usual but the setting was a little like a cafeteria, and did not posse any ambience as such. The staff did appear to do everything at a run and were very helpful when needed. Dinner was a surprise when Goujons of Sole was offered as a main course, and actually turned out pretty good. The view from the room was not very good at all it. It overlooked some rather seedy tenement buildings. I know within an old city like Xi'an this cannot always be helped and the rooms interior certainly made up for it so it is difficult to consider this a con. We did not get to executive lounge so cannot comment on how good this was. Maybe a to night stay would be advisable.

Room Tip: Ask for a room / suite on a higher floor and with a view if possible. Otherwise enjoy your stay as w...
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  • Stayed: November 2013, traveled as a couple
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1  Thank Belgarion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Michel K, Director of Operations at Hilton Xi'an, responded to this reviewResponded December 9, 2013

Greetings from Hilton Xian and the ancient city!
Thank you for taking the time to complete this survey and share your experience at the Hilton Xian. This is only through guests' comments like yours that we are able to improve and maintain the Hilton service standards and quality.
Once again, thank you for your continuous support to the Hilton brand.
We hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 7, 2013

After a long day of travel, walking into the lobby took our breath away! To say it is grand is an understatement. The room was equally as beautiful with all the amenities needed and more. The location was close to many of the sights. The breakfast and the service were exceptional. A wonderful stay in Xian.

  • Stayed: October 2013, traveled as a couple
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Thank Kathy53Usa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Michel K, Director of Operations at Hilton Xi'an, responded to this reviewResponded December 8, 2013

Thank you for your review of your past stay with us.
This is our duty and responsibility to care for our valuable guest.
We always appreciate any feedback whether positive or highlighting service or product issues.
Once again, thank you for your continuous support to the Hilton brand.
Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Xi'an

Address: No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
Phone Number:
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Xi'an
#2 Business Hotel in Xi'an
#3 Romantic Hotel in Xi'an
#5 Spa Hotel in Xi'an
#5 Luxury Hotel in Xi'an
#38 Best Value Hotel in Xi'an
Price Range: $113 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Xi'an 5*
Number of rooms: 309
Official Description (provided by the hotel):
Hilton Xi'an located within the ancient city wall-the central Xi'an. Adjacent to the most popular shopping area and attractions. Hilton Xi'an is one of the quintessential hotels in Xi'an that is ideal for both business and leisure travellers. Hotel has 309 spacious rooms. Outdoor landscaped roof garden spanning over 21,528 sq. ft. It’s easy to keep on top of your exercise routine here at the hotel, all guests enjoy complimentary access to our 25m heated indoor pool and modern fitness center. Here to relax? Treat yourself to a massage or facial in our spa. ... more   less 
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Also Known As:
Hilton Xi`An Hotel Xi`An
Hilton Xi'An China/Shaanxi

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