Was looking a high quality experience and we a little disappointed.
First, my bad, had a multi-day itinerary and neglected to schedule a driver to pick up our party at the airport. Thought, no problem, phone concierge and he can fix. It as after 10:00 p.m. and was told, "sorry, cannot help." I would expect a hotel like this to be able to help.
Breakfast food was OK, but place was a zoo as at least one (1) other tour group was there. I will stay at a different hotel next time as I do not travel in groups and avoid this experience. Little things, had to track someone down to get tea, told them green and receive black.P.S. I have nothing against tour groups.....
Finally, showerhead in bathroom did not function correctly, could not position it. Also A/C in other room did not work after check in. They did fix, but my expectation at a Hilton is this stuff works right. If this expectation is incorrect, can always stay somewhere else.
- Official Description (provided by the hotel):
- Hilton Xi'an located within the ancient city wall-the central Xi'an. Adjacent to the most popular shopping area and attractions. Hilton Xi'an is one of the quintessential hotels in Xi'an that is ideal for both business and leisure travellers. Hotel has 309 spacious rooms. Outdoor landscaped roof garden spanning over 21,528 sq. ft. It’s easy to keep on top of your exercise routine here at the hotel, all guests enjoy complimentary access to our 25m heated indoor pool and modern fitness center. Here to relax? Treat yourself to a massage or facial in our spa. ... more less
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- Also Known As:
- Hilton Xi`An Hotel Xi`An
- Hilton Xi'An China/Shaanxi