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“Great Hilton”
Review of Hilton Xi'an

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Hilton Xi'an
Ranked #5 of 2,649 Hotels in Xi'an
Certificate of Excellence
Reviewed July 12, 2013

This hotel is in a good location near a nice shopping area. It is also near the city wall. The hotel is very nice, beautiful rooms, great bathrooms with great showers. The staff is friendly and has good English. We only stayed one night.

  • Stayed: July 2013, traveled as a couple
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Thank JKNDenver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this reviewResponded July 17, 2013

Thank you for your review of your past stay with us.
We always appreciate any feedback whether positive or highlighting service or product issues. The next time you have the opportunity to travel to the area. I do hope you will be our guest again.
Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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849 - 855 of 1,229 reviews

Reviewed July 12, 2013

A friend who teaches Mandarin and regularly brings American students to Xi'an recommended the Hilton for our family vacation. It could not have been better. The hotel is absolutely lovely, from the stunning lobby with its depictions of the Silk Road to the exquisite rooms which include art depicting items from the Terra Cotta Warriors excavation. Service was fantastic, the quality of food from the restaurant was outstanding, and we had a perfect launching spot to see the Terra Cotta Warriors and to visit the Muslim Quarter. Highly recommended.

  • Stayed: May 2013, traveled with family
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Thank sixthgentexan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this reviewResponded July 17, 2013

Thank you for your review of your past stay with us.
This is our duty and responsibility to care for our valuable guest.
We always appreciate any feedback whether positive or highlighting service or product issues.
Once again, thank you for your continuous support to the Hilton brand.
Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2013

I stayed 2 nights, on the executive floor. Check-in was fast and friendly. The room was nice and well equipped as usual. A little detail: you have real cream for your coffee (vs powder). Good size bathroom with high quality amenities (Philip Roth) and an air dryer which actually dries (high power, different temperatures), a life saver for ladies with long hair, as me. The gym is equipped with state-of-the art machines and the staff is very helpful and friendly (it opens a bit late, 7 am, but i am told that you can arrange an earlier opening. This time I had later starts vs usual so it was not a problem and I could not test whether the option of early opening really works). The executive lounge offers anice view and a rich selection of food and drinks at breakfast and happy hours. The staff is delightful. Hilton at his best

Room Tip: Choose the executive floor, is worth it!
See more room tips
  • Stayed: July 2013, traveled on business
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Thank barbara b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this reviewResponded July 17, 2013

Greetings from Hilton Xian and the ancient city!
This is our duty and responsibility to care for our valuable guest.
We always appreciate any feedback whether positive or highlighting service or product issues.
Once again, thank you for your continuous support to the Hilton brand.
Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2013

We spent four nights in June at the Hilton Xi'an. It was our first trip back to Xi'an since 1983, when we stayed in very basic accomodations at a state owned guest house. This time, we were Gold HHonors level and hence got upgraded to the Executive floor where the manager (Mr.She Kangta) treated us like royalty. Because the weather was unbearably hot (and polluted) we tended to go out early in the morning and late in the afternoon, and to spend the time between 11 am and 4 pm at the hotel. The hotel's a/c worked very well, and it was great just to spend the time in our room or in the lounge. Our room was large and comfortable and the lounge had excellent food (breakfast, afternoon tea and evening cocktails and snacks) as well as a variety of drinks, tea, coffee, cookies all day etc. Mr She and his associates in the lounge arranged our travel by taxi to various historic and cultural sites including the terra cotta warriors, the Big Goose Pavillion, the mosque and the Shaanxi Museum. They also bought our tickets on the high speed train to our next stop (Luoyang). All in all, the Hilton is a well run, modern and very comfortable property with an outstanding staff. It is not in the center of town but is only 5 minutes by taxi from downtown and within walking distance of the city wall. The neighborhood is interesting, with some older streets looking basically unchanged from 30 years ago but other streets being quite spiffy.

Room Tip: Get yourself upgraded to the executive floor. Or pay the premium for a room there. It's worth i...
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  • Stayed: June 2013, traveled as a couple
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Thank Joel E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this reviewResponded July 16, 2013

Greetings from Hilton Xian and the ancient city!
Thank you for taking the time to share your experience at the Hilton Xian. This is only through guests' comments like yours that we are able to improve and maintain the Hilton service standards and quality.
We hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian.

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Reviewed July 4, 2013

We stayed two nights here. The staff was great and the rooms nice. This was a good location to see some city nightlife and just ten minute drive to the city wall and twenty minutes to the big goose pagoda. 50 minutes to the airport and 1 1/2 hour drive to the terracotta warriors. The breakfast was average.

  • Stayed: June 2013, traveled as a couple
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Thank Lovetotravelfamily4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this reviewResponded July 5, 2013

Thank you for taking the time to share your experience at the Hilton Xian.
This is only through guests' comments like yours that we are able to improve and maintain the Hilton service standards and quality.
I hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2013

My husband and I stayed at this hotel for 2 nights while visiting the terra cotta warriors. It is a rather large and bustling hotel (lots of tourists meeting guides in the lobby) but clean and comfortable. We booked a "king deluxe suite," and it was a nicely designed room with modern decor. There was a separate bedroom and living area. The marble bathrooms and amenities were nice. There is a smallish indoor pool in the basement. There are two restaurants in the hotel (continental and Chinese); both were OK but not outstanding. Prior to our arrival, I had traded several e-mails, faxes and phone calls with Crystal. She was outstanding in the arrangements she made for us (a car and driver one day to take us to the terra cotta warriors about an hour away and a day-long city tour the next day). The car and driver and guide to the terra cotta warriors cost approx. CNY1300. The car and driver and guide for the city tour cost approx. CNY1050. (Museum admission charges not included.) To cover the sites easily in 2 days, the guides were a good idea. We also were able to learn more than we would have only reading a guide book. For some reason, e-mail exchanges with the hotel to make these arrangements were difficult (my e-mails did not always get through), so we had to use fax and phone. I would have preferred to be able to use e-mail exclusively. We also used the hotel for airport transfers.

  • Stayed: October 2012, traveled as a couple
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Thank wanderlustnyc45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this reviewResponded July 5, 2013

Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement.
This is our duty and responsibility to care for our valuable guest.
Once again, thank you for your continuous support to the Hilton brand.
Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2013

Always worried about being in the middle of the "older" part of town. With the Xi'an Hilton, don't. It is actually a great benefit as you get to see parts of the city you have to make a conscious effort to visit when staying outside the city walls.

The Bell Tower is magnificant during the daytime, awesome lit at night. The only minus - the view. All we got was the view of the top of the adjacent buildings.

Not going to deduct as there could have been better views available elsewhere in the hotel, and the rooms were made available for a large tour group.

  • Stayed: June 2013, traveled with family
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9  Thank SFBayAreaTrekker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this reviewResponded July 5, 2013

Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement.
We hope to have the opportunity to welcome you again at the Hilton Xian.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Xi'an

Address: No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
Phone Number:
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Xi'an
#2 Family Hotel in Xi'an
#3 Romantic Hotel in Xi'an
#5 Luxury Hotel in Xi'an
#5 Spa Hotel in Xi'an
#39 Best Value Hotel in Xi'an
Price Range: $114 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Xi'an 5*
Number of rooms: 309
Official Description (provided by the hotel):
Hilton Xi'an located within the ancient city wall-the central Xi'an. Adjacent to the most popular shopping area and attractions. Hilton Xi'an is one of the quintessential hotels in Xi'an that is ideal for both business and leisure travellers. Hotel has 309 spacious rooms. Outdoor landscaped roof garden spanning over 21,528 sq. ft. It’s easy to keep on top of your exercise routine here at the hotel, all guests enjoy complimentary access to our 25m heated indoor pool and modern fitness center. Here to relax? Treat yourself to a massage or facial in our spa. ... more   less 
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Also Known As:
Hilton Xi`An Hotel Xi`An
Hilton Xi'An China/Shaanxi

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