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“Great Service and Hotel” 5 of 5 bubbles
Review of Hilton Xi'an

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Hilton Xi'an
Ranked #5 of 2,461 Hotels in Xi'an
Certificate of Excellence
San Diego
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Great Service and Hotel”
5 of 5 bubbles Reviewed November 27, 2012

We stayed here for 2 nights during our trip to China. As a Hhonors Gold Member, the front desk immediately took us to the Executive Lounge to relax and get a drink while they process my reservation. The staff at the Exec Lounge was excellent. When my daughter couldn't find the chocolate that was part of the welcome fruit basket they went out of their way to get her another piece of chocolate! Breakfast can be in the Exec Lounge or in the Lobby Cafe. I recommend you go to the Cafe. The selection was extensive with a mix of western and asian food. They even had a juicer where you could juice your own watermelon or cantalope! The rooms were comfortable, clean and didn't smell of smoke. The hotel is located within the city wall and about 2 blocks from the east wall which was very convenient. We took 2 taxis from the airport to the hotel and paid 184 and 214 RMB. On our way back to the airport, Linda (our guide) arranged for a van and driver for 200 RMB. Overall, this has been the best hotel during our trip and I would recommend this place to anyone. The only negative is that the room thermostat does not work, but that is the case in all the hotels that we stayed.

  • Stayed November 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank nightmarcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, December 12, 2012
Thank you for taking time to post your review. We are glad to learn that you were satisfied with your recent stay at Hilton Xi'an.

At Cafe Xian, diners may choose from an array of Asian and Western cuisines served buffet-style with a large selection of premium wines and beers. The open kitchen showcases the ingredients that go into every dish. An all-day à la carte menu is also available.

For HHonor members, Hilton often has different attractive promotions by period. You could visit our hotel offical web to get the updated information.

Thank you again for your nice review. I hope that we could offer you highest level of service soon again during your next stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,003 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (151)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed November 25, 2012

Easy to find with navigator, not sure if it is the city center of Xi'an, but looks nice.
It was end of Jan. very cold there, hotel lobby is not warm too. Not much people are in the lobby especially appeared the cold. A long distance to go to Terracotta Warriors, and the local people were not very nice, they charge for nearly everything.
Even I do not like the city and people here, but this hotel is good. Chinese restaurant is good tasted, local food with Cantoness, it was the best I had in Xi'an.
Service is not that good, not easy to find staffs every where, but might be the Chinese Ner Year.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Lydia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, December 12, 2012
Thank you for taking the time to post your review.

We were sorry to learn that you were disappointed with your recent stay at Hilton Xi'an.

We always endeavor to offer the highest level of service and it would appear that on this occasion that we failed to meet your expectations. Your comments will of course be forwarded to the relevant management for their attention and action.

Hilton Xi'an is located in the heart of the ancient city, within the 600-year-old City Wall, a short walk from the landmark Bell Tower and the famous Terracotta Warriors are just 45 minutes away.

We would like to get your contact infomation if possible, please send it to: xian.info@hilton.com. this will enable us to take the appropriate action.

We do hope that despite your disappointment on this occasion, we have the opportunity of welcoming you back to the hotel at some point in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed November 25, 2012

Great room, view was of tenements across the street, hotel is cubed with a central court yard. Food was good in the main dining room, with a lot of local specialites so haved a lot of hassle of having to do street food. High quality that you get at overseas Hiltons was on full display with the food in the breakfast buffet and on executive lounge. Service suffered a bit due to a kind of lack of English skills, it was a stark constrast to the Beijing Wangfujing where everyone spoke perfect English. I guess this is kind of a "small" town in comparison. Room was spacious, nicely furnished, all in all ok - note they allow the black expensive cabs to park out front and acted like they didn't want to help us find a normal cab to take us back to the airport. Kind of annoying. Still five star all the way though.

  • Stayed November 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank BagsRpacked705
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, December 12, 2012
hank you for taking the time to write a review of our hotel.

I was delighted to read that you are satisfied with our facilities and will also let related staff to know that you are not satisfied with our service.Feedback is always important as it is a vital way of reviewing the level of service and facilities we provide our guests so as to make improvements.

Once again thank you for your truly valuable comments. I hope that we will be able to look forward to welcoming you back to the Hilton Xi'an.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Avon Lake, Ohio
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed November 20, 2012

Upon entering the Hilton in Xian you will be transported off of the crowded, noisy streets into an enormous, open, elegant space. Our room there was quiet and very comfortable, with an especially large bathroom. The club is spacious and welcoming. The staff was very quick and curtious.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Nancy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, December 12, 2012
Thank you for taking the time to write a review of our hotel.

I was delighted to read that you are satisfied with our service and facilities.

Hilton Xi’an welcomes Guests with 309 spacious guest rooms featuring distinctive Tang dynasty touches. All rooms and suites include a full complement of amenities.

Once again thank you for your truly valuable comments. I hope that we will be able to look forward to welcoming you back to the Hilton Xi'an.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
79 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed November 19, 2012

The main reason travellers go to Xi'an is to see the Terracotta Warriors. One of the wonders of the world and to go to China and not to see the Terracotta Warriors is almost impossible to contemplate. In late October when we were there the air quality in Xi'an was very poor indeed and going outside the air hit the back of the throat and the lungs quite badly. The hotel was a great refuge with perhaps the best buffet breakfast we have ever had. It is very well located and if you can, when you stay in Xi'an, this would be the place to stay. A real oasis

  • Stayed October 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Rex S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, December 12, 2012
Thank you for taking time to post the nice comments about your recent stay in Hilton Xi'an.

Hilton Xi'an is located in the heart of the ancient city, within the 600-year-old City Wall and a short walk from the landmark Bell Tower. Entertainment and dining options abound nearby, as well as shopping, clubs, cinemas and historical sights. The hotel is close to the main subway line and train station. Xi'an International Airport and the famous Terracotta Warriors are just 45 minutes away.

Once again thank you for your truly valuable comments. I hope that we will be able to look forward to welcoming you back to the Hilton Xi'an.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
158 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
4 of 5 bubbles Reviewed November 11, 2012

We were part of a Viking tour group. It is a very nice hotel with large, luxurious rooms. They did have free WiFi in the lobby. There was not enough room in the breakfast area so we had to carry our food and drinks, and sit, in another room, which was a little inconvenient.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank XenophonAnabasis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, December 12, 2012
Thank you for taking the time to post your review.

We were sorry to learn that you were not very satisfied with your recent stay at Hilton Xi'an.

We always endeavor to offer the highest level of service and it would appear that on this occasion that we failed to meet your expectations. Your comments will of course be forwarded to the relevant management for their attention and action.

We would like to get your contact information if possible, please send it to: xian.info@hilton.com. this will enable us to take the appropriate action.

We do hope that despite your disappointment on this occasion, we have the opportunity of welcoming you back to the hotel at some point in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed November 10, 2012

Beautiful reception, staff pleasant and spoke good english. Executive floor staff were very professional and helpful. Lovely room, very comfortable hotel. Good food. Staff kindly prepared a birthday cake for my boyfriend for his birthday, beautiful cake with flowers and candles.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Travelling-couple999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this review, December 12, 2012
Thank you for taking time to post your review. We are glad to learn that you were satisfied with your recent stay at Hilton Xi'an.

We always endeavor to offer the highest level of service and it would appear that on this occasion that we failed to meet your expectations. We are honored to arrange the birthday cake for your boyfriend. We will be glad to spend every important and happy moment with you, our valued guests.

Thank you again for your kind comment and welcome you back to the hotel at some point in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Xi'an

Property: Hilton Xi'an
Address: No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
Phone Number:
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Xi'an
#2 Family Hotel in Xi'an
#3 Romantic Hotel in Xi'an
#5 Spa Hotel in Xi'an
#5 Luxury Hotel in Xi'an
#32 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Xi'an 5*
Number of rooms: 309
Official Description (provided by the hotel):
Located in central Xi'an and surrounded by some of the city's most popular shopping areas, Hilton Xi'an is one of the quintessential hotels in Xi'an that is ideal for both business and leisure travellers. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, HotelTravel.com, Cheap Tickets, Hotels.com, Travelocity, Ctrip TA, Priceline and Odigeo so you can book your Hilton Xi'an reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Xi`An Hotel Xi`An
Hilton Xi'An China/Shaanxi

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