We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Service and Hotel”
Review of Hilton Xi'an

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hilton Xi'an
Ranked #5 of 2,652 Hotels in Xi'an
Certificate of Excellence
Reviewed November 27, 2012

We stayed here for 2 nights during our trip to China. As a Hhonors Gold Member, the front desk immediately took us to the Executive Lounge to relax and get a drink while they process my reservation. The staff at the Exec Lounge was excellent. When my daughter couldn't find the chocolate that was part of the welcome fruit basket they went out of their way to get her another piece of chocolate! Breakfast can be in the Exec Lounge or in the Lobby Cafe. I recommend you go to the Cafe. The selection was extensive with a mix of western and asian food. They even had a juicer where you could juice your own watermelon or cantalope! The rooms were comfortable, clean and didn't smell of smoke. The hotel is located within the city wall and about 2 blocks from the east wall which was very convenient. We took 2 taxis from the airport to the hotel and paid 184 and 214 RMB. On our way back to the airport, Linda (our guide) arranged for a van and driver for 200 RMB. Overall, this has been the best hotel during our trip and I would recommend this place to anyone. The only negative is that the room thermostat does not work, but that is the case in all the hotels that we stayed.

  • Stayed: November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank nightmarcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this reviewResponded December 12, 2012

Thank you for taking time to post your review. We are glad to learn that you were satisfied with your recent stay at Hilton Xi'an.

At Cafe Xian, diners may choose from an array of Asian and Western cuisines served buffet-style with a large selection of premium wines and beers. The open kitchen showcases the ingredients that go into every dish. An all-day à la carte menu is also available.

For HHonor members, Hilton often has different attractive promotions by period. You could visit our hotel offical web to get the updated information.

Thank you again for your nice review. I hope that we could offer you highest level of service soon again during your next stay with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (1,246)
Traveler rating
Traveler type
Time of year
Language
  • More languages

950 - 956 of 1,246 reviews

Reviewed November 25, 2012

Easy to find with navigator, not sure if it is the city center of Xi'an, but looks nice.
It was end of Jan. very cold there, hotel lobby is not warm too. Not much people are in the lobby especially appeared the cold. A long distance to go to Terracotta Warriors, and the local people were not very nice, they charge for nearly everything.
Even I do not like the city and people here, but this hotel is good. Chinese restaurant is good tasted, local food with Cantoness, it was the best I had in Xi'an.
Service is not that good, not easy to find staffs every where, but might be the Chinese Ner Year.

  • Stayed: January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lydia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this reviewResponded December 12, 2012

Thank you for taking the time to post your review.

We were sorry to learn that you were disappointed with your recent stay at Hilton Xi'an.

We always endeavor to offer the highest level of service and it would appear that on this occasion that we failed to meet your expectations. Your comments will of course be forwarded to the relevant management for their attention and action.

Hilton Xi'an is located in the heart of the ancient city, within the 600-year-old City Wall, a short walk from the landmark Bell Tower and the famous Terracotta Warriors are just 45 minutes away.

We would like to get your contact infomation if possible, please send it to: xian.info@hilton.com. this will enable us to take the appropriate action.

We do hope that despite your disappointment on this occasion, we have the opportunity of welcoming you back to the hotel at some point in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2012

Great room, view was of tenements across the street, hotel is cubed with a central court yard. Food was good in the main dining room, with a lot of local specialites so haved a lot of hassle of having to do street food. High quality that you get at overseas Hiltons was on full display with the food in the breakfast buffet and on executive lounge. Service suffered a bit due to a kind of lack of English skills, it was a stark constrast to the Beijing Wangfujing where everyone spoke perfect English. I guess this is kind of a "small" town in comparison. Room was spacious, nicely furnished, all in all ok - note they allow the black expensive cabs to park out front and acted like they didn't want to help us find a normal cab to take us back to the airport. Kind of annoying. Still five star all the way though.

  • Stayed: November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BagsRpacked705
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this reviewResponded December 12, 2012

hank you for taking the time to write a review of our hotel.

I was delighted to read that you are satisfied with our facilities and will also let related staff to know that you are not satisfied with our service.Feedback is always important as it is a vital way of reviewing the level of service and facilities we provide our guests so as to make improvements.

Once again thank you for your truly valuable comments. I hope that we will be able to look forward to welcoming you back to the Hilton Xi'an.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 20, 2012

Upon entering the Hilton in Xian you will be transported off of the crowded, noisy streets into an enormous, open, elegant space. Our room there was quiet and very comfortable, with an especially large bathroom. The club is spacious and welcoming. The staff was very quick and curtious.

  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Nancy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this reviewResponded December 12, 2012

Thank you for taking the time to write a review of our hotel.

I was delighted to read that you are satisfied with our service and facilities.

Hilton Xi’an welcomes Guests with 309 spacious guest rooms featuring distinctive Tang dynasty touches. All rooms and suites include a full complement of amenities.

Once again thank you for your truly valuable comments. I hope that we will be able to look forward to welcoming you back to the Hilton Xi'an.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2012

The main reason travellers go to Xi'an is to see the Terracotta Warriors. One of the wonders of the world and to go to China and not to see the Terracotta Warriors is almost impossible to contemplate. In late October when we were there the air quality in Xi'an was very poor indeed and going outside the air hit the back of the throat and the lungs quite badly. The hotel was a great refuge with perhaps the best buffet breakfast we have ever had. It is very well located and if you can, when you stay in Xi'an, this would be the place to stay. A real oasis

  • Stayed: October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Rex S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this reviewResponded December 12, 2012

Thank you for taking time to post the nice comments about your recent stay in Hilton Xi'an.

Hilton Xi'an is located in the heart of the ancient city, within the 600-year-old City Wall and a short walk from the landmark Bell Tower. Entertainment and dining options abound nearby, as well as shopping, clubs, cinemas and historical sights. The hotel is close to the main subway line and train station. Xi'an International Airport and the famous Terracotta Warriors are just 45 minutes away.

Once again thank you for your truly valuable comments. I hope that we will be able to look forward to welcoming you back to the Hilton Xi'an.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 11, 2012

We were part of a Viking tour group. It is a very nice hotel with large, luxurious rooms. They did have free WiFi in the lobby. There was not enough room in the breakfast area so we had to carry our food and drinks, and sit, in another room, which was a little inconvenient.

  • Stayed: October 2012, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank XenophonAnabasis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this reviewResponded December 12, 2012

Thank you for taking the time to post your review.

We were sorry to learn that you were not very satisfied with your recent stay at Hilton Xi'an.

We always endeavor to offer the highest level of service and it would appear that on this occasion that we failed to meet your expectations. Your comments will of course be forwarded to the relevant management for their attention and action.

We would like to get your contact information if possible, please send it to: xian.info@hilton.com. this will enable us to take the appropriate action.

We do hope that despite your disappointment on this occasion, we have the opportunity of welcoming you back to the hotel at some point in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2012

Beautiful reception, staff pleasant and spoke good english. Executive floor staff were very professional and helpful. Lovely room, very comfortable hotel. Good food. Staff kindly prepared a birthday cake for my boyfriend for his birthday, beautiful cake with flowers and candles.

  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Travelling-couple999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LilianROGER, General Manager at Hilton Xi'an, responded to this reviewResponded December 12, 2012

Thank you for taking time to post your review. We are glad to learn that you were satisfied with your recent stay at Hilton Xi'an.

We always endeavor to offer the highest level of service and it would appear that on this occasion that we failed to meet your expectations. We are honored to arrange the birthday cake for your boyfriend. We will be glad to spend every important and happy moment with you, our valued guests.

Thank you again for your kind comment and welcome you back to the hotel at some point in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Xi'an hotels
0.4 mi away
Sofitel Xian on Renmin Square
3.4 mi away
The Westin Xian
The Westin Xian
#4 of 2,652 in Xi'an
712 reviews
4.1 mi away
Wyndham Grand Xian South
Wyndham Grand Xian South
#1 of 2,652 in Xi'an
729 reviews
Show Prices
Show Prices
Show Prices
4.0 mi away
Gran Melia Xi'an
Gran Melia Xi'an
#2 of 2,652 in Xi'an
496 reviews
0.4 mi away
Sofitel Legend Peoples Grand Hotel Xian
4.5 mi away
Shangri-La Hotel,Xian
Shangri-La Hotel,Xian
#6 of 2,652 in Xi'an
1,535 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Xi'an? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Xi'an

Address: No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
Phone Number:
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Xi'an
#2 Family Hotel in Xi'an
#3 Romantic Hotel in Xi'an
#5 Luxury Hotel in Xi'an
#5 Spa Hotel in Xi'an
#37 Best Value Hotel in Xi'an
Price Range: $107 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Xi'an 5*
Number of rooms: 309
Official Description (provided by the hotel):
Hilton Xi'an located within the ancient city wall-the central Xi'an. Adjacent to the most popular shopping area and attractions. Hilton Xi'an is one of the quintessential hotels in Xi'an that is ideal for both business and leisure travellers. Hotel has 309 spacious rooms. Outdoor landscaped roof garden spanning over 21,528 sq. ft. It’s easy to keep on top of your exercise routine here at the hotel, all guests enjoy complimentary access to our 25m heated indoor pool and modern fitness center. Here to relax? Treat yourself to a massage or facial in our spa. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Expedia, Hotels.com, Ctrip TA, Travelocity, Hotwire, HotelQuickly, Cancelon, TripOnline SA, getaroom.com and Cheap Tickets so you can book your Hilton Xi'an reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Xi`An Hotel Xi`An
Hilton Xi'An China/Shaanxi

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing