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Reviewed July 31, 2013

Great hotel , no real complaints , food was great , clean , pleasant people , only complaint the room was old and not really up to what we expected, ok but not as big and flash as we would have liked . I talked to An English speeding doorman and he said the hotel was under renovation and we were in the old rooms .
Also there was a rule made by the council in that area that every one had to where a swimming hat in the pool . For hygiene reasons !!!! . We refused and swam any way ( not knowing it was a council rule ) . I did suggest to the hotel they put a sign up explaining ,as the staff had no idea what to do once we ignored them . Having said that the Chinese men swimming would swim a length and spit into the grill at the end of the pool , which was revolting .
But all in all hotel was clean and good location .

Date of stay: July 2013
  • Trip type: Traveled with family
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1  Thank rosie e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this reviewResponded August 5, 2013

Dear Hamilton,

Greetings from Sheraton Xian North City Hotel.Thank you for sharing your review on tripadvisor. There are two Sheraton Hotels in Xian. One is Sheraton Xian Hotel and the other is Sheraton Xian North City Hotel. Sheraton Xi'an Hotel is one of the most historical 5 star hotel in Xian with more than 20 years old history.Sheraton Xian North City was grand open on Mar.8, 2012 . With a convenient location, close to Metro Line II, government office and local tourist attractions. I will send your comments to guest service center of Sheraton Xian Hotel and hope to welcome you in Sheraton Xian North City whenever any trip plan brings you back to Xian. Should you have any question, please do not hesitate to contact with me at jessica.wanghx@sheraton.com.

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Reviewed June 29, 2013

On our tour of China, this was my second favorite hotel. The hotel room is larger than our 650 square feet one bedroom in Manhattan. Spacious, comfortable beds, great lay-out, separate huge shower stall, separate from toilet, separate from double sink area with large mirror and lighting, and bath... Ready to move in!
Sumptuous breakfast, all nationalities (apparently in five star hotels, guests need to have their own national breakfast - American, Chinese, French, German, Japanese, English, you name it...
Staff professional, efficient and pleasant.
Yes, free Wi-Fi only in lobby area, which makes for interesting interactions and observations...

Date of stay: April 2013
  • Trip type: Traveled with friends
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2  Thank PaulyJ201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jessica w, Public Relations Manager at Sheraton Xi'an North City Hotel, responded to this reviewResponded July 1, 2013

Dear Pauly,

Thank you for sharing your review on trip advisor following your last stay in our hotel. We are pleased to know you enjoyed your stay with us. You comments are very rewarding and all of our staff will proud to learn about it. Thank you again for your confidence in our hotel and we sincerely look forward to your next visit.

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Reviewed June 24, 2013

In all of my travels, this is the newest hotel that I have stayed in. I was told it was 1.5-2 years old. Not only was it a new room that I stayed in, it was definitely a 5 star room. It was a shame that I was with a tour, and only stayed here for 3 nights. The only food I ate here was the breakfast buffets. Other than the cold waffles, it was pretty good.

Date of stay: May 2013
  • Trip type: Traveled solo
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Thank Jack H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jessica w, Public Relations Manager at Sheraton Xi'an North City Hotel, responded to this reviewResponded June 26, 2013

Dear Jack,

Thank you for your recent stay at Sheraton Xi'an North City Hotel. We appreciate your high esteem of hotel facility and breakfast. We hope to see you again soon on your next trip to Xi'an

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Reviewed May 28, 2013

Had stayed at this hotel for 4 nights , room is clean and well designed, subway and a nightmarket are within mins walk. Helpful staff, I moved to another room without any question while the room I stayed had a little problem. But free wi-fi only in public area. Buffet is oaky.

Date of stay: January 2013
  • Trip type: Traveled on business
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Thank Michelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jessica w, Public Relations Manager at Sheraton Xi'an North City Hotel, responded to this reviewResponded May 31, 2013

Dear Guest,

Greetings from Sheraton Xian North City Hotel. We appreciate you staying with us and hope to see you again soon.

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Reviewed May 27, 2013

This China Tour Company stopover for visiting the terra cotta sculptures offered 5 Star accomodations including a great buffet breakfast with both chinese and ameican dishes. The staff were both friendly and helpfull. Late night food and snacks always available as is 24hour room service.

Date of stay: May 2013
  • Trip type: Traveled as a couple
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Thank anglerted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jessica w, Public Relations Manager at Sheraton Xi'an North City Hotel, responded to this reviewResponded May 31, 2013

Dear Guest,

Thank you for your recently stay at Sheraton Xian North City Hotel. We appreciate your high esteem of hotel food and service. We are glad to hear that you had a good experience when you shared with us. We look forward to seeing you again on your next trip to Xi'an.

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