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“Lovely hotel - really enjoyed our stay!”

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Sheraton Xi'an North City Hotel
Ranked #8 of 2,616 Hotels in Xi'an
Certificate of Excellence
Reviewed April 20, 2013

4 of us stayed here for 2 nights as part of a tour around China and of the 4 hotels we stayed in, this was the best. The rooms were large and very clean and we had fresh bottled water provided each day.
Breakfast was great - plenty of choice and a good standard.
We really couldn't find much fault here - the reception staff were polite and friendly and did speak good English.
The bar prices were a little steep but in keeping with the other hotels we stayed in so not unexpected.
Location wise it was ok - a long walk to the city wall and the newer part of the city but taxi's were plentiful and not expensive.
Overall we had a very pleasant stay here.

  • Stayed: March 2013, traveled with friends
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Thank Frecklebunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this reviewResponded April 23, 2013

Dear Guest,

Thank you very much for taking time to provide us your comments following your rencent stay with us. We were very pleasant to hear that you enjoyed your stay.
We look forward to welcoming you back to Sheraton Xi'an North City Hotel sometime in the future. Please do not hesitate to contact with us at sheraton.xiannorthcity@sheraton.com for your next reservation so that we can personally attend to your requests and needs.

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242 - 248 of 417 reviews

Reviewed April 12, 2013

My wife and I stayed here during Tomb Sweeping Holiday in 2013. It is a Sheraton so no real disappointments here. Little annoyances: 1.) Shower is a pain to get in and out of. 2. ) Bed was too hard, probably Ok for other than US people. 3.) Other people noted breakfast buffet just OK, nothing to make me come back again to have it.

Room Tip: We asked for quiet, non-smoking room and were not disappointed. Recommend asking for this to get go...
  • Stayed: April 2013, traveled as a couple
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Thank kevin2oh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this reviewResponded April 18, 2013

Dear Guest,

Greetings from Sheraton Xi'an North City Hotel. We would like to thank you for choosing to stay with us during your trip and take time to provide us with your valuable feedback.

We are following up on your comments and working on improving our hotel. We thank you for taking the time to bring these matters to our attention. Only with feedback can we continue to improve our hardware and service.

we look forward to welcoming you back to Sheraton Xi'an North City Hotel sometime in the future. Please do not hesitate to contact us at sheraton.xiannorthcity@sheraton.com you have made your next reservation. So that we can personally attend to your requests and needs.

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Reviewed March 25, 2013

I stayed here one night. The bed was too soft but that a matter of taste. However, the rest of the room was very good and clean. I injured my toes and I had no other comfortable shoes so I wore the flip-flops to go and have a quick breakfast, which should not be a problem. A woman in black suit came up very unpolite and without saying good morning or excuse me just point out and asked me how long I'm staying in sheraton. ohh why, do u wanna know? And, continue to say that I should not wear the flip-flops bla bla in very disrespectful tone. And, she walked away to tell another collegue and talk behind my back.. This was really bad style and certainly not five star service. The breakfast was poor, fruit in juice, few types of bread, weak coffee, no scrummble egg.

  • Stayed: March 2013, traveled solo
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Thank primcircle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this reviewResponded March 28, 2013

Dear Primcircle,

Thank you for choosing the Sheraton Xian North City and sharing your valuable feedback here on Tripadvisor.com.

It is with regret that we take the description of the drawbacks you faced on board and we will certainly address the issues you raised surrounding the breakfast experience with the team.

I would extend my sincere apologies for the obvious frustration and discomfort you experienced. Rest assured a full in-house investigation has been conducted, and I would ask that you please accept this as an isolated experience, and not the norm from what one can usually expect from a 5 star hotel.

Your impressions are particularly great value to us in our constant strife to improve our service and the hospitality experience of our guests.
I trust you will give another opportunity to prove our commitment meeting the high level of Sheraton Xian North City standard and personal service.

Please do not hesitate to contact me personally prior or upon your next visit if I can be of any help.

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Reviewed March 24, 2013

The room was very spacious and modern. Service from the staff were excellent which is pleasantly surprising since china's hotel service aren't really known for their excellent service.

Location quite convenient to explore the city and as long as you don't stay out too late in the night since subway station is literally next door, but they're closed around 10.00 or 10.30

Be sure to bring the hotel name card or local with you since most of the time taxi driver doesn't know english and wouldn't know the hotel english name.

My only complain is during my first stay the room's AC is quite warm plus room is a bit dusty when I first arrived (probably due to the weather as well). But overall it's quite a very nice hotel and I enjoyed my stay there.

  • Stayed: March 2013, traveled on business
    • Service
Thank 3mt1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this reviewResponded March 25, 2013

Dear Guest,

Warmly greetings from Sheraton Xi'an North City Hotel. Thank you for your valuable feedback. We are following up on your comment and try our best to improve the area you have mentioned.
W look forward to welcoming you again whenever travel plans bring you back to Xi'an.

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Reviewed March 19, 2013

This is a relatively new hotel and is up to the Sheraton's international standards. The rooms are big, with innovative designs which allow the bathroom to open up completely to make the room look even bigger. The breakfast is very good with a large variety of Continental and local options. The subway station is just outside the hotel, make it very well connected to Xian city centre.

  • Stayed: February 2013, traveled on business
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1  Thank Yash G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this reviewResponded March 24, 2013

Dear Guest,

Warmest greetings from Sheraton Xi'an North City Hotel. We thank you for staying with us and it is a delight to know that you had a good experience through your stay. We look forward to welcoming you again whenever travel plans bring you back to Xi'an.

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Reviewed January 11, 2013

A very good hotel, new and modern, quite impressive really. Had a wonderful breakfast room with a great variety and good service. Very pleased with our room with King Bed. Bathroom was exceptional. Appreciated the large in room "laptop safe".

Stayed: December 2012, traveled as a couple
1  Thank Fools4Food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this reviewResponded March 7, 2013

Dear Guest, Thank you for choosing Sheraton Xian North City Hotel as your accommodation in Xi’an and take your time to write down your comments. Sheraton Xian North City Hotel located in one of China's most famous cities,with iconic historical sites and bustling economic growth. With a convenient location close to government offices and local tourist attractions, our facilities and services will ensure your stay is a memorable one.

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Reviewed December 10, 2012

This is a very new hotel. We were upgraded to a room on the Executive floor, and it was really spacious, spotless and comfortable. The wifi in the room is decent, just remember to walk to the desk and look out for the wifi network and password on the router. The bathroom was especially spacious, with separate bath tub, shower area and toilet. Staff were very nice, and the executive lounge served pretty good breakfast. An enjoyable stay in general.

  • Stayed: December 2012, traveled with friends
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1  Thank nemrac_coco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this reviewResponded March 7, 2013

Dear guest,

Warmly greetings from Sheraton Xian North City Hotel. Thank you for your valuable feedback. we appreciate you staying with us and look forward to seeing you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Xi'an North City Hotel

Address: No.32 Weiyang Road, Xi'an 710014, China
Phone Number:
Location: China > Shaanxi > Xi'an
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Xi'an
#7 Family Hotel in Xi'an
#8 Business Hotel in Xi'an
#8 Luxury Hotel in Xi'an
#39 Best Value Hotel in Xi'an
Price Range: $100 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Xi'an North City Hotel 4.5*
Number of rooms: 491
Reservation Options:
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Also Known As:
Sheraton Xi'An North City Hotel China/Shaanxi

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