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“Beautiful Hotel with great Amenities”

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Sheraton Xi'an North City Hotel
Ranked #8 of 2,658 Hotels in Xi'an
Certificate of Excellence
Reviewed November 12, 2012

The rooms are spacious and comfortable, the public areas are beautifully decorated (with a fabulous chandelier and several glass sculptures). Dining room is first class and the meal I had there was one of the best I enjoyed in China. Spa, gym and pool are well equipped and I have to mention the sliding doors in the bathroom, which made it very convenient for two people to share.

  • Stayed: October 2012, traveled with friends
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Thank mickeyPhiladelphia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this reviewResponded March 7, 2013

Dear Guest,

Thank you for choosing Sheraton Xian North City Hotel as your accommodation in Xi’an and take your time to write down your comments. We appreciate your feedback and hope to see you again soon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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268 - 274 of 453 reviews

Reviewed October 31, 2012

This hotel is very close to the subway line two, and walking distance to bus area. Taxi's in Xian while plenty is hard and confusing to catch, as sometimes the light will indicate it is empty and available, and yet when they stop there are already passengers sitting inside. So we ended up using public transportation. We were upgraded to a huge suite as SPG Platinum members, and the club lounge attendants were all very friendly and welcoming. The staff in general are quite friendly. We enjoyed our stay here.

  • Stayed: October 2012, traveled with family
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Thank hkfornow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this reviewResponded March 7, 2013

Dear Guest,

Warmly greetings from Sheraton Xian North City Hotel . Thank you for your valuable feedback.We appreciate you staying with us and hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2012

As part of our tour to China we stayed 2 nights in two room. My husband and me requested a king size room and my daughter got a king too, even do she was traveling as single occupancy. Both room were gorgeous with very good beds, hot tub and all the amenities.

The restaurant was excellent, we had a buffet diner that was included in the tour and was the best meal we had in the whole tour, the selection was incredible! Also the breakfast buffet was very good, full of choices of western and Chinese cuisine.

The lobby of the hotel is magnificent. Service was very good but the level of English in the front desk could be better for an international hotel. Highly recommended.

  • Stayed: October 2012, traveled with family
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Thank keladykman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this reviewResponded March 17, 2013

Dear Guest,

Thank you for choosing Sheraton Xian North City Hotel as your accommodation in Xi’an and take your time to write down your comments. We appreciate you staying with us and hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2012

Brand new Sheraton in Xian. Rooms are huge (especially the corner rooms) with walk-in showers for 2 and soaking tub with TV. Large king beds with sitting area and desk. Modern connections for PC, DVD, IPOD etc. Lots of closet space. The terrible thing which is not the hotel's fault is the air & traffic. It was during their National holiday week so that was part of the reason. Took 2 hrs to go 7 km. If you do visit Xian, stay at the Sheraton!

  • Stayed: October 2012, traveled on business
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1  Thank notoftheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 13, 2012

Room was modern, checking was quick. English was OK. Breakfast had reasonable variety, didnt try the restaurants. Outside the city wall but next to subway.

I liked that they delivered an icebucket to the room with the turndown. No wifi and the cable didnt work either. Didnt complain as it was late at night and wasnt critical. Shower was not hot enough. Nearly had a heart attack when I started unpacking my bag and looked at the carpet, it looked as if someone had used a paint brush to spread sump oil over the carpet until I realised it was the style of the carpet. A bit odd looking.

Overall was nice and comfortable without too many flaws.

  • Stayed: September 2012, traveled as a couple
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Thank Geminidreams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this reviewResponded March 17, 2013

Dear Guest,

Warmly greetings from Sheraton Xi;an North City Hotel. We appreciate your feedback and would like assure you that your detailed comments have been noticed. we are working to improve the hardware standards esp those you mentioned. We look forward to seeing you again on your next visit.

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Reviewed July 30, 2012

Well,

Greatly built, Nice Lobby, Good Resturants esp for Chinese food. But need improvement in certain area.

- well overall a very good Starwood property, but pool is being rebulit.
- Nice Fitness Center
- Good Hygienic , clean rooms
- Excellent restaurants with really good menu. chinese restaurant is out of the world.
- Brilliant Breakfast options
- Wifi Options not availabel with every room, only a certain corridior very unlike a Sheraton
Hotel
- Non Smoking rooms do smell like smelling one .
- Staff is not well trained in english {stark problem is whole of china}. expected from a
international Hotel with too many foreign travelers visiting.
- Not very far from City Centre

I loved staying there but will seek improvements next time

Nikhil

  • Stayed: July 2012, traveled on business
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Thank Nik_Travel_007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this reviewResponded March 17, 2013

Dear Guest, Thank you for choosing Sheraton Xian North City Hotel as your accommodation in Xi’an and take your time to write down your comments. We are pleased to know your advice, and will enhance the professional language training to our staff. Look forward to seeing you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2012 via mobile

Stay for 5 nights. Subway is right next to the front entrance. Major bus stop is 50 meters away. It is Very hard or almost impossible to get taxi, a common feature in Xian. Dimsum in The Yue restaurant is below average. Pool and gym is excellent.

  • Stayed: July 2012
    • Value
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Thank Fccheng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this reviewResponded March 17, 2013

Dear Guest,

Warmly greetings from Sheraton Xi'an North City Hotel. Thank you for your valuable feedback. We appreciate you staying with us and look forward to seeing you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Xi'an North City Hotel

Address: No.32 Weiyang Road, Xi'an 710014, China
Phone Number:
Location: China > Shaanxi > Xi'an
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Xi'an
#7 Family Hotel in Xi'an
#8 Luxury Hotel in Xi'an
#8 Business Hotel in Xi'an
#41 Best Value Hotel in Xi'an
Price Range: $101 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Xi'an North City Hotel 4.5*
Number of rooms: 491
Reservation Options:
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Also Known As:
Sheraton Xi'An North City Hotel China/Shaanxi

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