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“Great hotel with friendly staff”

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Hilton Xi'an High-tech Zone
Ranked #26 of 2,589 Hotels in Xi'an
Certificate of Excellence
Lucerne, Switzerland
1 review
“Great hotel with friendly staff”
Reviewed February 22, 2014

Very good hotel!

I stayed one night at Swisstouches Hotel in Xian while visiting friends in the city.

Took the recommendation of a kind reception staff and upgraded myself to a higher room category. The room were comfy with a huge bathroom overlooking the park and a large bathtub.

I ordered a burger from the room service; it came fast and tasted very delicious.

Very pretty and cosy spa, I loved it.

Comfortable room, great bathroom, lovely spa, friendly staff

Excellent value for money, looking forward to come back again

Room Tip: Get as upgrade with the park view.
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  • Stayed February 2014, traveled solo
    • Value
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Helpful?
Thank Aneta D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwisstouchesHotel, Hotel Manager at Hilton Xi'an High-tech Zone, responded to this review, February 27, 2014
Dear Swisstouches Guest,

Thank you for making Swisstouches Hotel your home during your recent trip to Xi'an. We are happy to read that you enjoyed your stay with us.

We are also excited to read that you took the opportunity to upgrade to one of our Premier rooms. Our Premier rooms are very popular with our guests due to the larger-sized bathrooms and the great views of the park as you mentioned. For your next visit, you may want to consider one of our Club Level rooms, which offers professional Butler service, all-day access to the Executive Lounge including complimentary cocktails and snacks every night from 5.30pm - 7.30pm, amongst other Club Level benefits.

Thank you again for staying with us, and we hope you will choose Swisstouches Hotel as your home in Xi'an soon again.

Matthias Kaiser
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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164 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Hong Kong, China
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 12, 2014

The rooms here are spacious, modern and well maintained. Electronically controlled lamps, window shades and everything. Were stayed in a room with a big, semi open bathroom with three sides glass wall looking at the city of xian.

Hot tub are using underground spring water so you can have a wonderful bath before sleep :)

Room Tip: Try you luck if you could get the room with semi-open bath room
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  • Stayed December 2013, traveled as a couple
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Helpful?
1 Thank nd777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwisstouchesHotel, Hotel Manager at Hilton Xi'an High-tech Zone, responded to this review, February 13, 2014
Dear nd777,

We are delighted to read your nice feedback, and thank you very much for making Swisstouches Hotel your home during your recent travel to Xi’an.

It is very rewarding to read that we were able to impress you with our modern in-room guest controls, as we put great efforts and thoughts into the development of our unique in-room technology. We strive to provide advanced in-room guest controls for you to enjoy the seamless and pleasant benefits of technology combined with the luxurious and elegant design of our guest rooms. Swisstouches Hotel’s in-room technology is only one of over 100 memorable “touches” which we created for our guests to have unique experiences when staying with us.

Thank you again for making Swisstouches Hotel your home in Xi’an, and we look forward to welcoming back hopefully soon.

Matthias Kaiser
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Arichat
Level 3 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 8, 2014

Superb facility with outstanding rooms, cozy lounge and an amazing breakfast with wide selection. I highly recommend it. It was one of the nicest hotels we've stayed in and unlike some hotels, it had fast, free in-room WIFI. Bathroom was rather unique and was especially great for soaking and relaxing in tub.

  • Stayed October 2013, traveled with friends
    • Value
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Helpful?
Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwisstouchesHotel, Hotel Manager at Hilton Xi'an High-tech Zone, responded to this review, February 13, 2014
Dear David F,

Thank you very much for choosing Swisstouches Hotel during your recent visit to Xi’an, and thank you also for taking the time to post such wonderful comments here on Tripadvisor. It is wonderful to read that you enjoyed your room and hotel facilities, as well as our breakfast options.

As you pointed out our unique and relaxing bathrooms, we would like to recommend our very unique Swisstouches Spa to you. Our state-of-the art European Spa features five individual hot spring experiences with different water massage pools, beautifully designed individual massage rooms with private Jacuzzis, sauna, large leisure swimming pool, and the latest Fitness equipment which offer our guests the total feeling of “wellness”. We are also delighted to inform you that the water used, not only in the entire Spa but also in all our hotel guest rooms, is Hot Spring Spa Water underground 2700 meters. This healthy and environmentally friendly concept is designed by Swisstouches Hotel Xi’an for your ultimate relaxation and pleasure.

Thank you again for making our hotel your home, and we look forward to your return visit.

Matthias Kaiser
Hotel Manager
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San Antonio, Texas
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 2, 2013

Before I stay with Swisstouches Hotel in Xian, I am very curious about what will be the experience to stay in a Swiss Hotel in China? After I stayed 3 nights at this hotel, I can say this hotel contents Chinese People's hospitality for guests and Switzerland's professional in hospitality industry. Swisstouches Hotel sent very unique Black London Taxi to pick me up in Xian Airport. During the 40 mins way to hotel, they provided the slippers to comfort my foots, Evian spring water, and iPad to introduce the hotel and completed the check- in process before arrival hotel. I even didn't know where the reception counter is then I walk into my room which room number was 2602 with the great view. The room with great decoration and I love the “Swiss Corner” that has a comfort soft, nice photo of Swiss Mountain, and Swiss pillows. After a whole day meeting and working, every business traveler needs a corner for relaxing just like that. The second floor has very luxury European style Chinese Restaurant –The Lord’s Home, and Chinese Noodle King Restaurant for local favorite food. The foods in the Lord’s Home and the Noodle King were just right to combine the local tasting and western favorites. I heard the story that the CEO of this hotel invited a Taiwanese professor to hotel for providing recipes and ingredients to cook one bowl of noodle – Taiwanese Beef Noodle Soup and I wish I can try it when I stay at Swisstouches Hotel next time. I stayed at this hotel for 3 nights and I feel all staffs were encouraged to provide the assistant for guests. If you have kids, don’t miss two cute Swiss Saint Bernard dogs in the garden. Indeed, this is the best five stars hotel I have stayed and this hotel should have its branches all around the world. I will come back again.

Room Tip: The corner room with great view
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  • Stayed November 2013, traveled on business
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Helpful?
1 Thank vincentphd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcom_Swisstouches, Guest Relations Manager at Hilton Xi'an High-tech Zone, responded to this review, August 29, 2014
Dear Swisstouches Guest,

Thank you for your very kind comments regarding our hotel!

We are very pleased you had such a good stay with us and we wish to welcome you back anytime!

Best regards,


Swisstouches Xian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St-Jean Chrysostome, Québec, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 11, 2013

Beautiful hotel......you should have them in America. We would have liked to stay for more than one night. We travelled with Sinorama and were there for an overnight. There were those little added touches that are a notch above other five-star hôtels. Hotel staff were great. There was nothing negative to say about the hotel except that everyone in our group would have liked to stayed longer. The decor and the little extras were amazing. The special water for the bathtub was a plus. The rooms were immaculate. We would return to stay there and will stay with them should we travel in an area where they have a hotel. Wonderful!

Room Tip: Don't miss the pool and the Spa
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank 2905HelenL56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcom_Swisstouches, Guest Relations Manager at Hilton Xi'an High-tech Zone, responded to this review, August 29, 2014
Dear Swisstouches Guest,

We are very pleased and proud to receive such a warm review from one of our esteemed guests. It is excellent to hear you appreciated the Hot Spring water from 2.700 meters underground that we use for our bathroom and Spa.

It was a great pleasure to have you and we would obviously love to welcome you back in the near future!

Thank you very much for taking the time to write such kind comments,

Best regards,


Swisstouches Xian
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Shanghai, China
1 review
Reviewed November 10, 2013

Excellent hardware in the room.

Seperate bathroom and toilet is very convenient if you have two persons.

Sensor controled lights system is very smart. It will light on when you go to toilet at night and shut off when you come back to your bed.

I was satisfied with everything.

  • Stayed November 2013, traveled on business
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Review collected in partnership with this hotel

Helpful?
Thank dongpj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcom_Swisstouches, Guest Relations Manager at Hilton Xi'an High-tech Zone, responded to this review, August 29, 2014
Dear Swisstouches Guest,

Your kind comments are a pleasure to read. We are very glad to hear you appreciate our sensor activated lighting! Of course, should you have any special preferences, please share them with us before your stay so we can ensure we prepare for your arrival according to your expectations in advance.

Many thanks for your comments and we look forward to welcoming you back soon!

Best regards,


Swisstouches Xian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
1 review
Reviewed November 6, 2013

Swisstouches Hotel in Xian shines by its outstanding employees - always helpful, engaging, happy, and extremely service oriented. One feels indeed "home" in this hotel, the attention to making the guest feel good and taken care of is remarkable. I had a business stay of a week, and from the first minute on I realised that this hotel is making a difference. Some memorable moments I will take with me, as until the last minute of my stay the emotional devotion of the staff, the service detail, and the quality of the product has been spotless. My best hospitality experience in China so far.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carlos O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BranleyHotel, Guest Relations Manager at Hilton Xi'an High-tech Zone, responded to this review, February 19, 2015
Dear Guest,

Thank you kindly for sharing comments regarding our hotel!

We look forward to seeing you back soon.

Warm regards,


Michiel van Dijk
Guest Service Manager
Branley Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Xi'an High-tech Zone

Property: Hilton Xi'an High-tech Zone
Address: No.22 Fenghui South Road, Gaoxin District, Xi'an 710065, China (Formerly Branley Hotel)
Phone Number:
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in Xi'an
#9 Business Hotel in Xi'an
#14 Spa Hotel in Xi'an
#24 Luxury Hotel in Xi'an
#52 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Xi'an High-tech Zone 5*
Number of rooms: 318
Official Description (provided by the hotel):
Welcome to Hilton Xi'an High-tech Zone located in the heart of Xi’an High-tech Development Zone. Boasting a design inspired by European culture and art, our hotel is close to Tang Dynasty City Wall Ruins Park, Ginwa Centre shopping mall and many international companies. Savor Chinese and international dishes in one of our restaurants, enjoy a cocktail and stunning views from the top-floor bar or relax with our recreational services including a spa and a hot spring pool. ... more   less 
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Also Known As:
Hilton Xi'An High-Tech Zone China/Shaanxi

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