I wonder if the other comments relate to the same Hotel I was in, early this week!
The hotel is obviously new and very nice, but the same cannot be said for the service. The knowledge of English is unsatisfactory, the bar has a list of items "not available". When my wife tried to explain that what she was looking for was an espresso indicating the coffe machine behind the bar she was told that the machine could only make coffe+milk+sugar. To her surprised comment she was told that if she tought she could make an espresso with that machine she was welcome to try herself! She did so and when she actually finished preparing her espresso the man behind the bar stated she was crazy to drink something like that and charged her 25 Yuan!!!!
After a long list of "sorrry, don't have" I spotted on the menu and on the bar a bottle of gin. I asked for a gin and tonic to the great surprise of the staff member who had no idea what it was.
I took him by the hand and prepared this extremely complicated cocktail which led the man to ask me if this was a typical Italian drink!
It took me a long time to explain that I wanted to charge the drinks to my room only to obtain a comment about Chinese culture and the need for my paying cash. Since I had left a deposit of 1000 yuan I refursed to pay on the spot and after a long discussion I was convincing enough, but exhausted.
When checking out the next day, we were delayed because they could not trace a laundry bag which my friends' daughters had moved to the parents' room!
All in all, a good hotel (although a few improvements could be done to the rooms: a bit more light in the bathroom would help ladies with their makeup and gents' for shaving. A couple of hooks to hang wet bath robes would do no harm) but the service takes away at least 2 of the 5 stars.
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- Also Known As:
- Ramada Bell Tower Xi`An Hotel Xi`An
- Ramada Xian Bell Tower Hotel China/Shaanxi