We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Shocking customer service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Days Inn City Centre Xian
Ranked #139 of 2,611 Hotels in Xi'an
Belfast, United Kingdom
Level 4 Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Shocking customer service”
Reviewed March 9, 2012

I was appalled at this hotel and the actions of the staff therein. Apart from the fact that this hotel has no accetable level of cleaniness the staff were unhelpful bordering on corrupt.
We had no difficulty getting a taxi from the rail station to the hotel. However when we needed to return to the station we were told the distance was too short and no taxi would come (should have been £2 ish)
We were offered the business car at £15 (for a journey that was within walking distance for some - we had two sml children) after much debate we agreed and lo and behold no business car arrived but two taxis, the money to be handed to the receptionist and nt the drivers (im guessing they got their 2quid each!!)
Under no circumstances would i reccomend this hotel to anyone!!

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SKERRATTFAMILY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

236 reviews from our community

Traveler rating
    20
    115
    63
    20
    18
See reviews for
28
37
14
11
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Chennai (Madras), India
Level 5 Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed October 26, 2011

We stayed here for one night as part of our group tour. It took us a while to figure out how to get to our rooms...... entrance on ground floor, lobby on fourth floor and then take an escalator to go to the fifth floor and then take an elevator to go to the top floors..... very confusing.. the hotel though was pretty good..... very colorful lobby with friendly staff. the breakfast spread was ok. the hotel is very conveniently located, with a KFC restaurant very close by. The rooms were ok though the beds as usual were hard and uncomfortable. No serious complaints about the hotel though nothing to rave about either

  • Stayed September 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank libraChennai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level 5 Contributor
63 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 13, 2011

Good hotel, location is central, Rooms clean bed comfortable

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PaulDev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 18, 2011

We've stayed in Days Inn Xi'an City Centre in mid-September 2011 just for one night. The hotel has been booked though Ctrip. The rate was very reasonable compare to the ones that have been posted at the reception for walk-inns. The hotel is only 10 min walk away from Bell Tower, Drum Tower, Muslim Quarters and the Xi'an Musk. It is only 2 min walk away from the bus stop to take a bus that will take you directly to the Big and Small Goose Pagodas. Nothing more to say - location is perfect. To the room now - clean room, bathroom could use a bit of bleach, but overall - no complaints. We have stayed on the 4th floor, where there was another reception desk, that made it very convenient to check out, they returned the deposit then and there. The hotel will not help you to get a taxi unless you are going to the airport. Again, the bus stop where you can take a bus to the train station is just around the corner, which proves great location! Our room rate did not include breakfast, but I would try another Days Inn in a different city in China as our Xi'an experience was very nice.

Room Tip: We have stayed on the 4th floor, room 428 - very interesting view! Additional reception desk on the...
See more room tips
  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank oduvan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toronto
Level 5 Contributor
92 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed September 12, 2011

We stayed here as part of a package tour. Oddly, the reception is on the 4th floor. Our room was nice/clean, the beds comfy, good pillows and the bathroom had great shower pressure. Now, if only I could close the sliding bathroom door. The breakfast was uneven. There were numerous items to choose from appealing to western and asian tastes but some - ie. cardboard hashbrowns, cold sausages - not done well. I can handle the canned fruit. Can't comment on value as it was part of a tour.

Pros: Looked better than I thought given that the Days Inn is motel-like in North America.

travellers from Canada

  • Stayed August 2011, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank 905
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 22, 2011

The managers are opportunists that will change a guest's rate in order to maximize their profit. We had made arrangements through a 3rd-party booking agency well ahead of our arrival. We got a very good price. However, when we arrived the hotel was fully booked and the management refused to honor the price on our voucher, despite admitting it was written on our print-out and "that was the price when we booked 2 months ago." Since they were fully booked, they wanted to sell our room to a walk-in at the regular rate. They offered to "compromise" by giving us half of the discount.

We were stuck between a rock and a hard place, as we had just arrived on a 16 hour train from Beijing and had no other arrangements. We were forced to pay their rate for one night only, and then found a different hotel the next day. Watch out if the management changes prices on you. Let this be your warning!

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank GerriBeari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Xi'an hotels

Kiev, Ukraine
Level 4 Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 10, 2011

Hotel is located in walking distance from Drum and Bell Towers, and a Muslim quarter....rooms are spacey and clean, staff is very helpful however you can face some communication problems otherwise you speak Chinese.

Only disappointing was breakfast so try to avoid it, you will find a lot good restaurants in the area.

I strongly recommend this address for your stays in Xian and you have limited budget.

  • Stayed May 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Viacheslav K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Xi'an hotels
0.0 mi away
Ramada Xian Bell Tower
Ramada Xian Bell Tower
#41 of 2,611 in Xi'an
240 reviews
0.0 mi away
Bell Tower Hotel
Bell Tower Hotel
#53 of 2,611 in Xi'an
914 reviews
0.0 mi away
Wenyuan Hotel
Wenyuan Hotel
#630 of 2,611 in Xi'an
98 reviews
Show Prices
Show Prices
Show Prices
0.0 mi away
Xian Skytel Hotel
Xian Skytel Hotel
#32 of 2,611 in Xi'an
338 reviews
0.0 mi away
Mehood Hotel (Lianhu Road)
Mehood Hotel (Lianhu Road)
#39 of 2,611 in Xi'an
41 reviews
0.0 mi away
Grand Mercure Xian on Renmin Square
Show Prices
Show Prices
Show Prices

Been to Days Inn City Centre Xian? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Days Inn City Centre Xian

Property: Days Inn City Centre Xian
Address: No.99 North Main Street, Lianhu District, Xi'an, China
Location: China > Shaanxi > Xi'an > Downtown , Lianhu District
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
#75 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:3 star — Days Inn City Centre Xian 3*
Number of rooms: 171
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Orbitz, Ctrip TA, Cancelon, TripOnline SA, Evoline ltd and Agoda so you can book your Days Inn City Centre Xian reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Days Inn City Centre Xian Hotel Xi`An
Days Inn City Centre Xian China/Shaanxi

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing