Location is great - right next to the Big Wild Goose Pagoda and pedestrian streets, grounds are beautiful, authentic Chinese gardens with white swan and peacocks, the rooms however, are extremely outdated and very disappointing. I stayed here in mid-September for 2 nights. My room had a terrible odor so before I settled in, I went to the front desk to see if they can change my room. The manager told me the hotel was completely booked and there were no other rooms available at all. To appease me, the manager offered to go up to my room to check it out. When he returned, he told me he didn't smell the odor but let me that he opened the windows to air it out. I had no choice but to sleep there for the night. The hotel wreaked of stale smoke. Although my room was on a non-smoking floor, the hotel did not prohibit the other guests from smoking. The room had not been decorated since the 80's and I've never seen a hairdryer that looked like a vacuum cleaner. The rooms pictured on the hotel's website is a far cry from the room I stayed in - apparently the featured rooms are all suites which are all renovated. The next morning I complained again as there was a new manager on duty. He told me that he can change my room to a smaller room but it was a smoking room. I declined. The second manager was much nicer and much more hospitable, and truly seemed like he was making an effort to make my stay more pleasant. In the end, I had to stay in my original room. The manager gave me a bottle opener worth 10 RMB for my troubles.
- Official Description (provided by the hotel):
- Xian Garden Hotel in Xian, China is located in Yan Yin Road, just 5 minutes off the city center and about 45km from the Xianyang International Airport (SIA). It houses 292 oriental-style guestrooms that are all furnished with modern amenities such as air-conditioning, Internet access, and cable TV. The hotel also offers a number of facilities including three (3) restaurants, a fitness center, and an indoor swimming pool. Hotel services include airline and tour assistance, laundry, and express check-in and checkout. ... more less
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- Also Known As:
- Xi'An Garden Hotel China/Shaanxi