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“Rude staff”

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Mandarin New Henderson Hotel
Ranked #782 of 2,611 Hotels in Xi'an
Kuwait
1 review
“Rude staff”
Reviewed February 9, 2010

The New Henderson Hotel was markedly different from other hotels at which my friend and i stayed in China. The staff, (and most especially the food and beverage manager), was rude, arrogant and completely unhelpful, deliberately so. It was a very unpleasant stay. I'm grateful it was only for one night! We were charged for sheets and other necessities.

  • Stayed September 2008, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kirkquest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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41 reviews from our community

Traveler rating
    3
    14
    19
    4
    1
See reviews for
5
5
3
1
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Palmerston North
Level 3 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 29, 2009

The hotel was ok. It was clean and comfortable enough. The location was good because there were shops and a supermarket near by. The breakfast was ok too. One has a choice of Chinese or Western breakfast but I found it quite limited, not a great variety of choices.

We only had one problem, the toilet flush was very weak. One must flush it numerous times in order to have a fresh clean toilet for the next person to use.

  • Liked — The location
  • Disliked — The bathroom
  • Stayed December 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nyonya28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Xi'an hotels

New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 29, 2008

We stayed here for one day, having booked through an agent.

Beds are typical hard chinese-style, but they do have a little padding, so we slept ok here.

Internet access was NOT available in every room, so I had to go to the business center for this, which did annoy me a little as I had been told internet was available ... Maybe some more expensive rooms may have it, but as we were were only staying one night, we did not move. Internet rate at business center was 8RMB/hour.

Breakfast buffet was excellent, including chinese and european style food, and the service staff were friendly.

  • Liked — Breakfast
  • Disliked — Poor internet access
  • Stayed July 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank maveruss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin New Henderson Hotel

Property: Mandarin New Henderson Hotel
Address: No.22 West Second Ring, Lianhu District, Xi'an 710077, China
Location: China > Shaanxi > Xi'an
Amenities:
Restaurant Room Service
Hotel Style:
Ranked #782 of 2,611 Hotels in Xi'an
Hotel Class:3 star — Mandarin New Henderson Hotel 3*
Number of rooms: 112
Reservation Options:
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Also Known As:
Mandarin New Henderson Hotel China/Shaanxi

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