There are 2 Club Med in China. They both use the 50% off as opening deals to attract customers. However, both of them brought me bad experience.
The Ya Bu Li one opened a few years ago. I pre-paid 100% at the counter of Club Med in Guangzhou 2 months before but Club Med informed me after one month they offered a wrong price and requested me to pay the difference. With my invoice on hand, of course, i refused. I tried to defense for my basic right but Club Med refused to provide service and just requested me to get refund ignoring i have booked the air tickets for 4 persons and the period i booked for is the most peak season of China. Even I contacted Maggie, the GM of Club Med China, nothing was changed. Maggie gave zero feedback after replying with a message of "let me check". The holiday of us 4 were totally destroyed since we didn't have time to plan another trip within such short period and such peak season.
Last week, my company organized a workshop in the latest Guilin Club Med. It opened in Aug.. Besides all the GOs are very friendly and professional, the hotel management was proved totally a mess. Lots of staffs are waring their personal clothes since the uniform are not available yet. So don't be surprised if a man with Gucci belt comes to pick up your used dishes. We tried to registered the "white card" for private spending and the front desk people spent half hour trying to figure out why only one room could be issued while the other 2 rooms could not. And the result was no finding neither no solution. The floor is very slippery at the main passageway and caused my colleague slipped on ground twice. The cleaning lady scolded my colleague of putting toilet paper into the toilet. Shouldn't the toilet paper go to the toilet? Same spending was charged to my credit card after i left and actually it has been paid by cash. This mistake is still under Club Med's "investigation" at the moment i am writing this review.
If you are very despairing to have someone to look after your children so that you could go to SPA or biking; if you could stand for zero basic minimum hotel service, choose Club Med in China. It might be the worst 2 in the world.
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- Also Known As:
- Club Med Guilin Hotel Guilin
- Of Modern Art Guilin
- Of Modern Art Hotel