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“Nice hotel in good location.” 3 of 5 bubbles
Review of Universal Guilin Hotel

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Universal Guilin Hotel
Ranked #17 of 591 Hotels in Guilin
Winnipeg, Canada
Level Contributor
102 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Nice hotel in good location.”
3 of 5 bubbles Reviewed January 23, 2014 via mobile

Ask for the river view anything else and you are looking into someone else's room, but the river view rooms are very nosy with the traffic it seems 24 hours a day. The rooms are ok big and roomy and clean, the beds are ok nothing to write home about, tired enough you'll sleep. The wifi is ridiculous as you can't get it in the rooms and it's free in the lobby when it does not cut out. It is like a wind sock when it's flying well the wifi is fantastic no wind and it sucks big time. Breakfast is good but it also depends what day and who serves you we had a fantastic experience on Our last day everything hot with a very attentive waitress other days the coffee was colder than the juice but great view to eat with. Yes we would stay here again but with low expectations.

Stayed January 2014, traveled with family
Helpful?
4 Thank Fred P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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219 reviews from our community

Traveler rating
    26
    101
    59
    23
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Melbourne, Australia
Level Contributor
698 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 211 helpful votes
3 of 5 bubbles Reviewed December 1, 2013

This hotel is located on the banks of the Li River. It seems to have two basic views ... either your room has a view of the River, which is fascinating - the traffic going by is a constant source of interest. There's the "other" side also, which looks at neighbouring buildings - so ask for a river view if you have a choice. Like most hotels in China the beds are on the hard side. The plumbing is not great, so take care what you put down the toilet - even too much toilet tissue can be too much for the system. Its clean, secure and relatively quiet though. All the rooms have tea/coffee making facilities, a fridge with simple minibar and a afe.

Room Tip: Choose a room with a river view otherwise you'll be looking at other buildings (into neighbours...
See more room tips
  • Stayed January 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Ali_Hawkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manitoba
Level Contributor
96 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed November 12, 2013

This hotel is located on the banks of the Li River and within a few steps of a shopping area with lots of intriguing merchandise and restaurants. Views from the rooms facing the river are very nice. The rooms themselves are spacious and well appointed although the non-flat TV set was a bit of a throwback. The beds were comfortable but firm and, even though our room faced the main drag, was quiet. Breakfast was, typically, buffet style with choice of Western and Chinese dishes. The staff at the registration desk was pleasant and, if one of the receptionists did not speak English, another staff member jumped up to help. Actually, with the exception of a very spotty wifi signal in the hotel lobby that seemed to disappear when walking two steps away from the "sweet spot" there's not much negative that I could mention. I would stay there again

Room Tip: Get a room that faces the Li River for good views of the river and the karst mountains on the other...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank wandererMB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toowoomba, Australia
Level Contributor
29 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed November 6, 2013

Positives
* Pleasant location - set right beside the beautiful Lijiang River, right in the business centre of Guilin.
* Room clean and comfortable but very basic.
* Free Wifi in reception area only.
* Standard breakfast with average selection.

Negatives
* Extremely firm bed.
* Carpet appeared very dirty, rooms could use a bit of refurbishment.
* Deposit box had to be requested.

Okay for a very short stay. Recommend you put extra quilting on the bed if you want a good nights sleep.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank SEasiajetsetter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annecy, France
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed October 21, 2013 via mobile

Good things first:
- room is large and clean,
- free wifi in the lobby,
- breakfast is fine,
- very central location in Guilin so it is convenient to walk around.

Then comes the improvement points:
- staff absolutely not friendly not to say unpleasant and impolite despite we are client of the hotel
- room was supposed to have a river view but we ended with one on the other side with a lovely view on very old buildings and other rooms of the hotel,
- beds are hard like you are actually sleeping on the floor
- you hear everything from your neighbors up, down and next to you
- bathroom flooded when shaving because the sink was clogged up

Overall: fine for the location but would not recommend otherwise.

Stayed October 2013, traveled as a couple
Helpful?
1 Thank JayB74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Guilin hotels

Geneva, Switzerland
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed October 21, 2013 via mobile

Location is good and central.
WiFi in the lobby.
Bed is very hard even by chinese standard.
Shower hole was blocked up in our room so we ended up with water way above the ankles at each shower.
Carpet in our room was really dirty.
Staff was unpleasant and impolite.

Stayed October 2013, traveled as a couple
Helpful?
Thank Sasi17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wimborne, Dorset, England
Level Contributor
38 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed October 18, 2013

Large comfortable rooms though beds maybe a little firm. Tea making facilities in room but bring own tea bags. Breakfast had a good choice but a bit like a production line.

Good location for walking about the town.

Free WiFi in reception area only.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mike Gr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Universal Guilin Hotel

Property: Universal Guilin Hotel
Address: No.1 Jiefang East Road, Xiufeng District, Guilin 541001, China
Location: China > Guangxi > Guilin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Wheelchair access
Hotel Style:
#4 Spa Hotel in Guilin
#4 Best Value Hotel in Guilin
#14 Luxury Hotel in Guilin
Price Range (Based on Average Rates): $
Hotel Class:4 star — Universal Guilin Hotel 4*
Number of rooms: 221
Reservation Options:
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Also Known As:
Universal Hotel Guilin
Guilin Universal Hotel

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