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“Steps away from the walk along the Li River”

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Sheraton Guilin Hotel
Ranked #9 of 621 Hotels in Guilin
New York City, New York
Level 5 Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Steps away from the walk along the Li River”
Reviewed July 15, 2014

The rooms were comfortable and clean. The lobby bar has a "no-smoking" section which is nice given the rate of smoking of China.

It's a quick and easy walk to the promenade along the river and to view the Sun and Moon Pagodas at night.

A standard hotel providing what you'd expect from Sheraton.

  • Stayed April 2014, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank jwaite212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review, July 18, 2014
Dear Valued Guest,
Thank you for taking the time to post your comments.
We are delighted to know that you enjoyed our room and location.
We are looking forward to your next visit.

Best Regards,
Silvio Autuori
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,165 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Bangkok
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 9, 2014

As a Starwood platinum member I was shocked by the poor service at this hotel I normally check into the club floor and was directed to the7th floor to check in and at 1 pm there was no staff on duty At check in downstairs I was upgraded to a suite which was little better than a normal room The overall condition of the hotel is appalling and the room smelt of mould I cancelled my booking and moved to the Shangri La 10 mins away which is a class apart and for a normal room the same price

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank steve_jc48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review, July 10, 2014
Dear Mr. Steve,
Thank you for your comments.
It is definitely disappointing to see our most loyal guests, such as our Platinum members, to walk away from our hotel.
As mentioned in our lobby informational signage, our lounge its momentarily closed until 2:30pm due to some water proofing work, we are conducting, to solve a leakage issue that its effecting some of the rooms.
By the 12th of July all work will be completed and the effected rooms will be water proofed.
I regret that we didn’t had the chance to give you a suite locate in a side of the hotel where we do not have any issue at all.
My apologies for that.
I thank you for your very helpful comments.
Silvio Autuori
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level 6 Contributor
99 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed June 30, 2014

My wife and I were booked into this hotel by our tour company. We found it to be very comfortable and in a good location. We especially enjoyed walking along the promenade along the river in the evening.

The breakfast buffet is more than adequate with a large variety of eastern and western food.

We enjoyed dinner twice at the restaurant on the 7th floor. It was very quiet compared to the lobby area. The was a large, noisy wedding in progress in the lobby one night during our stay.

There is shopping and local restaurants nearby.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AhabofLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review, July 3, 2014
Dear Valued Guest,
Thank you for the great review of our hotel.
We are glad that you enjoyed your stay and hope to see you again very soon.

Best Regards,
Silvio Autuori
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 27, 2014

Excellent service from Elvira, and the terrace restaurant had a brilliant view. The breakfast however did not live up to the rest of the hotel. Worth it for the terrace restaurant and the superb service from reception.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarolyneClark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review, July 3, 2014
Dear Valued Guest,
Thank you for providing a review about your recent stay.
We sincerely appreciate your high evaluation on our service. I will pass on your comments to Elvira and she will be proud to have made you special.
We are looking forward your next visit.

Best Regards,
Silvio Autuori
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 4 Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed June 19, 2014 via mobile

We stayed 2 nights and enjoyed the location and both the breakfast and dinner buffet we got in a package deal. The room was newish with all facilities working. It was great walk on the waterfront across the street and the pedestrian shopping and food street was just behind the hotel. Certainly lived up to Sheraton reputation

Stayed June 2014, traveled as a couple
Helpful?
2 Thank HC1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review, June 23, 2014
Dear Valued Guest,
Thank you very much for your positive review.
We are delighted to know that you had such a wonderful stay with us.
We look forward to welcoming you back for your next holiday.

Best Regards,
Silvio Autuori
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guilin, China
Level 4 Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 18, 2014

This hotel is right in the heart of Guilin next to the Li River and in the best location for sightseeing. The Zhengyan Pedestrian street has lots of restaurants and shopping available. The Sun & Moon Pagodas, Elephant Trunk Hill, and Fubo Mountain are all within a short walk away. We ate in the little cafe facing the courtyard and had a nice relaxing lunch. As a traveling parent, one of the perks for me was the diaper changing table in the women's bathroom in the lobby. There's also a Bank of China ATM in the lobby and I felt much safer withdrawing money there and it was nice not having to search for an ATM.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank VT2Krazystan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review, June 27, 2014
Dear Valued Guest,
Thank you for providing your kind feedback about your recent stay with us.
We are delighted to know that you enjoyed your stay with us.
We look forward to your return trip to Sheraton Guilin soon.

Best Regards,
Silvio Autuori
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aventura, Florida
Level 4 Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed June 18, 2014

Stayed 2 nights on our way to Yangshou. Nice hotel. Breakfast and dinner buffet has too many pork dishes. Not hardly anything for Islam and Jewish people too eat. Personel and Manager was not too helpful.Rooms are very small but clean,just enough room for bed. Hotel is on Main Street gets noisy very early. Reception personel knows good English. Be careful with booking tickets from travel desk . We booked 4 tickets for light show in Yangshou. We thought we were going to pick our tickets from ticket window, looks like they booked us with a group, we had to wait for an hour on a line, we almost did not get in.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mdo1942
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review, June 23, 2014
Dear Valued Guest,
Thank you for taking time to provide a review of your recent stay.
We really appreciate your valuable comments, and we will surely keep your comments on the breakfast under consideration.
We look forward to see you again soon.

Best Regards,
Silvio Autuori
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Guilin Hotel

Property: Sheraton Guilin Hotel
Address: No.15 Binjiang Road, Xiufeng District, Guilin 541001, China
Location: China > Guangxi > Guilin > Downtown , Downtown River-view Area
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Guilin
#6 Luxury Hotel in Guilin
#14 Best Value Hotel in Guilin
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sheraton Guilin Hotel 4.5*
Number of rooms: 408
Reservation Options:
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Also Known As:
Sheraton Guilin
Guilin Sheraton

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