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“Good location” 4 of 5 bubbles
Review of Sheraton Guilin Hotel

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Sheraton Guilin Hotel
Ranked #12 of 605 Hotels in Guilin
BC
Level Contributor
161 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Good location”
4 of 5 bubbles Reviewed May 30, 2013 via mobile

This hotel is by the Li River and not a very far walk from the Two Pagodas. The breakfast was delicious and offered in great variety as was typical of all the ones we've experience throughout our China trip. However, it does come with a hefty price tag of 130 RMB per person. The service at breakfast was excellent as well. We only stayed the night as we headed to YangShuo right after but we wished we could have stayed longer here as the bed here was more comfortable. Overall, a good hotel.

  • Stayed March 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sunset007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review, May 31, 2013
Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you very much for taking the time to post your valuable comments on TripAdvisor and we have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,082 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
NYC
Level Contributor
67 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
2 of 5 bubbles Reviewed May 30, 2013

We spent two and half days in Guilin, with one day alloted for a Li River cruise and another day for the Yangshang rice terraces. We stayed four nights at the Sheraton Hotel, located conventiently in town, close to the Li River and withing walking distance to spots in downtown Guilin. Accomodations at the hotel were perfectly fine. The room was large, comfortable and had nice views from an outside terrace. Staff were very helpful and eager to please. The major drawback here was the food. In short, the best food to be had was a pizza and wine or beer in the hotel bar lounge. The hotel seems to mainly serve large tour groups, who come in early to late evenings and are out the next day or two. The buffet breakfast in the Atrium Coffee Shop offers standard Chinese and Western breakfast foods, and is perfectly adequate. But, the quality of the offerings are not up to the standard of hotels in most major Chinese cities. Besides, breakfast is not part your room charge, the price otherwise is no match for the poor quality of food or service. The buffet offerings for dinner at night in the Atrium were frankly poor. Thursday night, the buffet is a two-for-one specially. Frankly, it looked like the kitchen cleaned out everything that hadn't moved earlier in the week. Fish and meat items were almost inedible. There is a high-end restaurant on the hotel roof, but in the four nights were stayed, almost no one seemd to dine there. My advice: pack snacks, and order a pizza in!

  • Stayed April 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RBMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review, May 31, 2013
Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor. Our team truly cares about guest’s experiences and is always striving to improve.
We are glad to hear that you like our room and service, we have also noted your disappointment on the food quality, and we have passed your feed back to the Food and Beverage department head.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Luis Obispo County, California
Level Contributor
47 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed May 25, 2013

I must say, for the price this Sheraton is pretty "meh." The location? Fantastic. You are in the center of Guilin, right on the Li River, close to the pedestrian streets and decent meals. This hotel was picked solely and specifically for the location, but I am sure there are far better options further out. The breakfast buffet was not included in the already pricey room, and works out to about $20 usd a day (it's a well stocked, decent breakfast...just make sure you eat $20 worth:) The mattress was aptly hard as a rock, but the room was always kept clean. Oh, however the room key was deactivated every day. Every day I was in the lobby asking to get it fixed, which is kind of annoying after you've hoofed up to your room to find yourself locked out...again and again (for the price, come on now Sheraton). I only ate at the Chinese restaurant they have once, it was decent, not great, and the lobby bar is pretty expensive. There is a cute rooftop area to look out over the city, which was nice at the end of the day. I would not stay here again, but the location was great.

Room Tip: Quieter rooms are located away from the atrium.
See more room tips
  • Stayed May 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Skullatone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review, May 31, 2013
Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates.
We are sorry to hear about the room key was deactivated during your stay. We would like to offer our sincere apologies for the inconvenience. These, we are sure were isolated cases, and we sincerely hope that it will not deter your patronage from our hotel in the future.
We would be delighted to welcome you again and experience a truly great service at our hotel.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
296 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
3 of 5 bubbles Reviewed May 23, 2013

Supposedly a deluxe hotel but I think it doesn’t quite get there. The room was adequate but smelt, I think it came from the bathroom. The bathroom itself had a very delicate shower in that it was either boiling hot or a very slight twist of the taps freezing cold. The towels were also horribly thin. The wifi was poor so had to use the PCs in the hotel lobby to gain internet access. The breakfast was a horrid experience. Other guests pushed to get to food stations and the food was just about to an acceptable standard.

However the plus points were a really comfy bed, excellent pillows and very effective air con. The location in Guilin is excellent, it’s very close to restaurants and shops, right on the riverside and only a 15 minute stroll to Elephant Trunk Hill.

  • Stayed May 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank JPY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review, May 31, 2013
Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you very much for taking the time to post your valuable comments on TripAdvisor.
We were sorry to learn of your unpleasant experience with the problem related the bathroom and our breakfast. We would like to offer our sincere apologies for the disappointment.
We are glad to hear that our bedding and location was up to your satisfaction.
We sincerely hope that we or our colleagues in another Sheraton will have the pleasure to welcome you again.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington,DC
Level Contributor
157 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed May 22, 2013

This hotel offers a modern room which is clean and acceptable. The location is very good for taking the evening boat ride on the city lakes. The breakfast buffet was diverse and ample. We had a bottle of wine on the patio which was lovely.

Room Tip: We stayed in the fourth floor. Ask fr a room overlooking the courtyard.
See more room tips
  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank amieduvin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review, May 24, 2013
Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed May 21, 2013 via mobile

We stayed at the Sheraton Guilin for 3 nights with our tour group of 42 people from Toronto, Canada. I've got to say the hotel is gorgeous! Beautiful view and located conveniently next to the downtown area with shops and restaurants all nearby. We had a great room with a view of the Li River. The management at the hotel was top notch and so friendly! The breakfast buffet was superb! We truly enjoyed our stay at this fabulous hotel. I would recommend it all family and friends at home.

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LEEHUNG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review, May 23, 2013
Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve.
It's our honor to have you staying with us, and we're very happy that you had a wonderful time here. We sincerely appreciate your high evaluation and your comments are a wonderful compliment for us.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Level Contributor
53 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed May 11, 2013 via mobile

The Sheraton is a solid 4 star hotel with the advantage of being right in the centre of town able to walk to shops,restaurants, boat trips and the river. The room was large and comfortable while in a plain corporate style. The hotel feels a little old and in need of an upgrade. Breakfast adequate. Level of English rather basic, and the staff seemed enthusiastic but lacking in training and confidence. It was a good base to stay once to visit the centre of town, but for quality there is at least one much better hotel in Guilin!

Stayed May 2013, traveled as a couple
Helpful?
Thank Oriental88traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review, May 16, 2013
Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve.
We are pleased to know that you like our room and location, but here we need to clarify Sheraton Guilin Hotel is an international five-star hotel.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Guilin Hotel

Property: Sheraton Guilin Hotel
Address: No.15 Binjiang Road, Xiufeng District, Guilin 541001, China
Location: China > Guangxi > Guilin > Downtown , Downtown River-view Area
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Guilin
#8 Luxury Hotel in Guilin
#15 Best Value Hotel in Guilin
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sheraton Guilin Hotel 4.5*
Number of rooms: 408
Reservation Options:
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Also Known As:
Sheraton Guilin
Guilin Sheraton

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