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“Great location”

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Sheraton Guilin Hotel
Ranked #9 of 619 Hotels in Guilin
Singapore, Singapore
Level Contributor
152 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Great location”
Reviewed March 12, 2013

This hotel is in a great location. There are parks within walking distance and the pedestrian mall is just next to it. The breakfast is good and basically, there is not much to complain about except that it can be a bit too big. What this means is that your room can be a long way from the elevator and walking to your room may look like you are entering into a maze. If you have the opportunity, ask to get a room near the lift if you hate walking too much after a long and tiring day.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohnWong56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Online Distribution Executive at Sheraton Guilin Hotel, responded to this review, March 14, 2013
Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve.
Since the hotel structure inevitably some room a bit far from the elevator. Please note us in advance we will arrange a room near lift for you next time.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,146 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (123)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
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English first
Perth, Australia
Level Contributor
176 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed March 9, 2013

Love Guilin and surrounding area. Our overnight stay at the Sheraton was too short; it's a lovely comfortable hotel with a decent morning breakfast. I would return and stay here again. Remember though - its a Sheraton in China - but was more than adequate and comfortable. Service for patrons needs to be improved.

  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Luvshiraz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Online Distribution Executive at Sheraton Guilin Hotel, responded to this review, March 14, 2013
Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor.
We are glad to hear that you like our hotel, on the other hand we also noted your suggestion on our service. We have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level Contributor
138 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed February 25, 2013

This is not the most comfortable Sheraton I have stayed in. It is rated as a 5 star but lacks any obvious 5 star features. Best described as mediocre. Breakfast buffet disappointing to say the least. The Chines restaurant has a children's playground - climbing frame etc - in the restaurant?????

Room Tip: External breakfast much the cheaper option
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 187147George
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Online Distribution Executive at Sheraton Guilin Hotel, responded to this review, February 28, 2013
Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve.
Because every sunday we will hold the theme lunch buffet for kids, so you will see the climbing frame in our Chinese restaurant.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Qingdao, China
Level Contributor
200 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed February 12, 2013

Vey highly priced, 1160RMB per night is a little too high for Guiln, 260RMB for breakfast is very highly priced for a very mediocre buffet; front-end staff programmed to speak English and to pass the buck; executive club lounge staff programmed to pass the work on to front-end staff....a great circus going on in the name of Sheraton group with staff as a laughable stock surprisingly falling short on duties and responsibilities! As a matter of fact I was about to check-out and find another hotel had it not been for the timely intervention of their Assistant Manager Mary (English name); atleast she bridged the void created by her incompetent staff and truly endeavored to make amends; quite a calm personality in her and her gesture in arranging a complimentary drop to the airport and to arrange for the service voids her staff had created, which perhaps made me rethink on my decision to quit the hotel, not to mention that I was a member of the Starwood Preferred Group! Shame on Sheraton group to have let loose a hospitality franchisee with their name being used at a completely negative perspective! I shall perhaps think twice to rebook here and shall patronize this only on visible improvement on Quality of service, Quality of pricing, Quality of cuisine....the plus though I need to indicate is their housekeeping staff doing a great job in keeping tidy. There is yet another plus, though it could also be a minus, is this hotel having hordes of group tourists and hence perhaps could have scant regard for lonely travelers. There is a well organized Tavel desk which manages all the day tours, a little priced by above 20% than their counterparts elsewhere but could be still more oriented in being reasonable. A lovely location with plenty of backstreet shops and restaurants galore. In all I sum this up as a well-disorganized group trying to exploit the name of Sheraton and it is high time the management relook into their HR activities!

Room Tip: Rooms facing the road could give a refreshing glimpse to the river hiding behind the trees
See more room tips
  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VAS1586
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Online Distribution Executive at Sheraton Guilin Hotel, responded to this review, February 21, 2013
Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor. Our team truly cares about guest’s experiences and is always striving to improve.
We were sorry to learn your unpleasant experience in our hotel and we have shared your feedback with our management team. I do believe we will do much better when you come back next time.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
guilin
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 28, 2013

Covered with maize-yellow,the hotel breathe out mature atmosphere.Just located next to a big pedestrian street at downtown,it's regarded one of the most convenient 5-star hotel of Guilin.
But I have to say,the service offered by the receptionists didn't meet my envisage.It's a bit chaotic,and they seem like to persuade u into their "well-planed" trip.
Anyway,the room is much better,the mattress is soft and thick.I luckily ran into the chief manager.He's very very lovely guy!

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank l r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Online Distribution Executive at Sheraton Guilin Hotel, responded to this review, February 7, 2013
Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve.
We have noted your disappointment in the reception service; on the other hand as a Starwood Prefer Guest will get many benefits in Starwood hotel, so our staff encourage guest join the program.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Spain
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 24, 2013

Stayed there for Christmas time. Great hotel, the rooms are nice and confortable; its location is super with river view. Has a nice chinese restaurant and nice shop. The breakfast is quite expensive though and their management should review that.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Henry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Online Distribution Executive at Sheraton Guilin Hotel, responded to this review, January 24, 2013
Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 21, 2013 via mobile

Not that I have stayed at a Sheraton before as generally too expensive elsewhere,other than China.Thought the room was lovely and bed a dream.But as others say,thats all.Breakfast not nice at all.Location fairly good.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helenstev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Online Distribution Executive at Sheraton Guilin Hotel, responded to this review, January 24, 2013
Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Guilin Hotel

Property: Sheraton Guilin Hotel
Address: No.15 Binjiang Road, Xiufeng District, Guilin 541001, China
Location: China > Guangxi > Guilin > Downtown , Downtown River-view Area
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Guilin
#7 Luxury Hotel in Guilin
#15 Best Value Hotel in Guilin
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sheraton Guilin Hotel 4.5*
Number of rooms: 408
Reservation Options:
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Also Known As:
Sheraton Guilin
Guilin Sheraton

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