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“Good location and value” 4 of 5 bubbles
Review of Sheraton Guilin Hotel

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Sheraton Guilin Hotel
Ranked #11 of 605 Hotels in Guilin
Wilmington, Delaware
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Good location and value”
4 of 5 bubbles Reviewed September 28, 2011

The Sheraton Guilin Hotel was probably better than most Sheraton's I've stayed at in the US. It felt new, spacious, and clean. The hotel staff was courteous, but were sometimes confused/confusing. For example, they swore that we would have a queen bed (even when giving us the room key), but we ended up with two twin beds. When we asked why we did not have a queen, they said they only had twins available.

They have free wireless in the central lobby, but not in the rooms. They do give two free (smallish) bottles of water per day, and offer additional bottles of water for sale in the room. The water is cheaper in the hotel store, and much cheaper in the stores outside the hotel.

The breakfast is great, a combination of eastern and western cuisines in a buffet style. They have a pool, although it is smallish, and an exercise room. The exercise room and pool are only manned certain hours, but the front desk will open them early if you would like. Typical setup with treadmills, bikes, and an elliptical machine inside. The pool is outdoors.

They will exchange traveler's checks, but their commission strangely increases greatly with the amount exchanged. It's 0.75% per $100, so $0.75 for $100, $3 for $200, $6.75 for $300, etc. I can't explain why the commission does this, but they insisted it was correct.

The location really is in the center of the small town it's in. There are nightly 1-hour tourist cruises departing from just down the road and small night market on the same street.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Manager at Sheraton Guilin Hotel, responded to this review, October 16, 2011
Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve.
First we are sorry that our staff made the confusion on your room bed.
For the issue of the traveler's checks exchange, we must explain it to you that it's lessdiscount by China Bank, not the commission.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,082 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
New York City, New York
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed September 27, 2011

I was disappointed with this Sheraton. The room was not so clean, particularly the rugs looked like they had not been cleaned recently. The worst part of the hotel was that the main restaurant was is the open courtyard in the center of the hotel. Therefore one had to smell all day the oils etc used in the Chinese cooking, particularly unappealing at brakefast.
The pool was OK, not very attractive. The Sevice was fine, but as it was a tour bus hotel
the staff could get easily overwhelmed.
Don't know if there is a better Hotel in Guilin, but this one could really use an renovation.

  • Stayed September 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Elizabethfg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Manager at Sheraton Guilin Hotel, responded to this review, September 30, 2011
Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor.
We are sorry that some unpleasant experience happened in your vacation. We would like to offer our sincere apologies for the disappointment you have expressed.
I am sorry to hear that the room was not so clean, I assure you that we clean the room every day and we have plan for refurbishment in the coming year.
We have passed your feed back to the Food and Beverage department head about the cooking smell from Atrium coffee shop, we will take action on improving our ventilation system.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
134 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed September 27, 2011

Smart hotel in perfect position for walking round sites of city . Rooms of high standard . Lobby bar and cafe attractive with gentle live music of an evening . Crowded soulless breakfast room which can be bipassed by going to top floor restaurant for peace and quiet . A coffee on the terrace at this level affords fine view of river and distant hills. Mediterranean restaurant in same venue offers excellent evening meals.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank TitusT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Manager at Sheraton Guilin Hotel, responded to this review, September 30, 2011
Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve.
It's our honor to have you staying with us, and we're very happy that you had a wonderful time here. Our Riviera Mediterranean restaurant with a very good dining environment provides flavourful Mediterranean cuisine.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
71 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed September 23, 2011

This is a good hotel in excellent location opposite the river where all the local activity goes on. Also very close to restaurants, shops. Nice pool area. Very effecient check in and out and very important to us, they spoke english. Loved the plunger coffee in room instead of instant. The hotel is non-smoking and the breakfast is good.

  • Stayed September 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Lyn93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Manager at Sheraton Guilin Hotel, responded to this review, September 30, 2011
Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve. Comments such as yours are a wonderful compliment.
We're glad that you have a pleasant stay here. We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach, Florida
Level Contributor
48 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed September 19, 2011

The location couldn't be better. Turn left out of the hotel to take a walk along the river, turn right and walk along the pedestrian street with shops, souvenirs and restaurants.
Rooms are big, luxurious and clean, with English language cable TV and marble bathrooms. The one problem with the hotel layout is the restaurant on the second floor. While it is nice to overlook the tall and spacious lobby from the restaurant, you can hear dishes clinking quite loudly as soon as breakfast starts at 6:30 am. So much for sleeping in.
I love the gelato and pastry counter in the lobby as well as the live music at night.

Room Tip: There are no high floors. My guess is that the restaurant noise can be heard from just about all of...
See more room tips
  • Stayed September 2011, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank PulpFiction_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Manager at Sheraton Guilin Hotel, responded to this review, September 23, 2011
Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve. Comments such as yours are a wonderful compliment.
We are glad to hear that you like our hotel. We have also noted your problem on the dishes clinking from the restaurant and we have passed your feed back to the Food and Beverage department head.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lebanon
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed September 14, 2011

I checked this hotel out online and liked the pictures I saw so I booked... The minute we walked in the hotel, signs of wear and tear were obvious. It does look and feel old and has lost its luster. I checked in and went to the room and was overpowered by the smell and presence of severe mold in the room. I thought I was maybe imagining it but then my eyes were swelling up and an irritating cough started while my sinuses began to burn. I checked my friend's room and it was the same. I quickly called our tour operator and asked if we could switch hotels ASAP. I then called reception and asked to change rooms and even the floor we were on. The next room was somewhat better and manageable so I decided to stay the 2 night I had booked. Breakfast was not that special and quite bland... Staff was great though, the mold is not their fault in the end.

Room Tip: Beware of MOLD!!!
See more room tips
  • Stayed September 2011, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank AnalogueJedi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review, September 20, 2011
Dear Sir/Madam,
Greetings from The Sheraton Guilin,
We are sorry to learn of your concerns regarding your unpleasant experience in our guest room. We would like to offer our sincere apologies for the disappointment you have expressed.
The hotel has been renovated in 2008 however in some places it needs some refurbishment. It is already on plan for the coming year. In regards to the rooms they should not have been allocated. The room has been checked in the morning however with the humid weather particularly with heavy rains during this period might have provided a strong smell later in the same day.
Please be assured that all these issues have been raised and appropriate actions have been done to prevent any guests being similarly inconvenienced in the future.
We trust you will accept that what you have experienced is certainly not reflective of our normal standards.
We do pride ourselves on our exceptionally high standard of service and I do sincerely hope you will not judge us solely on the basis of this particular experience.
We sincerely hope that we or my colleagues in another Sheraton will have the pleasure to welcome you again.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Level Contributor
88 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 bubbles Reviewed September 9, 2011

The best located of the two first-class hotels in town. You are right in the center of the city, overlooking the Li River and in walking distance from most of the sights. The staff is very helpful, eventhough there is room for improvement of their English skills. Housekeeping is "over-efficient". I f you haven´t left your room by 9:15, you are informed that you missed the chance, and will have to contact housekeeping yourself, if you want your room cleaned.
The Chinese restauranr is a good bet for lunch, especially the buffet for about 10 USD.

  • Stayed August 2011, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank TheDane2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Manager at Sheraton Guilin Hotel, responded to this review, September 16, 2011
Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve.
We are glad to hear that you like our staff and Chinese restaurant. We have passed your feed back to the housekeeping department head about the 'over-efficient'.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Guilin Hotel

Property: Sheraton Guilin Hotel
Address: No.15 Binjiang Road, Xiufeng District, Guilin 541001, China
Location: China > Guangxi > Guilin > Downtown , Downtown River-view Area
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Guilin
#8 Luxury Hotel in Guilin
#15 Best Value Hotel in Guilin
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sheraton Guilin Hotel 4.5*
Number of rooms: 408
Reservation Options:
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Also Known As:
Sheraton Guilin
Guilin Sheraton

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