We're a family of 5 (2 adults and 3 kids under 12). We booked the hotel through Expedia.com. We traveled in May, and stayed at the hotel for 3 nights, total of two rooms. On the description, it says there's complimentary airport pickup, but we were charged 200 RMB for it. We booked the Li River Cruise tours (CITS Tour Company) through the hotel, we were charged for 4 adults and 1 child. (480 RMB x4 + 300 RMB x1) The first hint that I knew we were tricked was when we were on the cruise, the tour guide counted us as 2 adults and 3 children. Later on the trip, we talked to a local gal who also joined this tour (booked through her hotel), she told us that she paid only 350 RMB for the tour. She told us that she found out other people have paid 315 RMB. I highly suspect the hotel has a sweet deal going on with the tour company.
Anyway, the assistant hotel manager tried to get us to sign on to more tours for the next day of our trip, going to the Longji Rice Terrace. We were touring China on our own, and at every city (Beijing, Xian, Shanghai and Guilin), we booked a private car with a driver to take us to sightseeing places. If we had wanted to join a big tour bus, we would have done that from the beginning of the trip. Anyway, we booked the hotel car with the driver prior, and the manager would not let us take the car to go to Longji Rice Terrace, saying that their hotel cars NEVER go to far places, and would only allow us to go within the city. He simply wanted us to book the CITS tour through his hotel, so he could just earn the commission. We had been to other city before Guilin, and we knew from experience that when we booked the car and driver, the price difference between the daily rental for inside city limits and out city limits is around 100 RMB difference. But the manager told us that he would not let us go to Longji Rice Terrace with their hotel car. We even offered to pay for the gas, and 100 RMB extra on top of what we had already paid for the daily rental, that he gave us ridiculous looks and would not budge for the longest time. Only after we told him that he could go ahead and charged us 1400 RMB total for what we would have to pay for five of us to go on the tour with the tour company that he relented. His attitude was very bad, he kept telling us that there was no way he could let his hotel car go this far. Anyway, we ended up paying 100 RMB in addition to the daily rental fee of 500 RMB. While we went on the trip to Longji Rice Terrace, we chatted with the driver. The driver revealed that he drove out to Longji about 7-8 times a month, and out to Yangshuo about 7-8 times a month. The other days of the month, he would take the hotel guests on the city tours. So, the manager outright lie to us about their hotel car does not take hotel guests out of the city limits.
The hotel is situated inside a botanical garden. Its atmosphere is serene and beautiful. The hotel rooms are like apartments. So, when you go to your room, you have to go in quickly, otherwise you would invite some insects or mosquitoes to your room. We were given two rooms right next to each other. The rooms were comfortable, and the showers were fine. The beds were firm and clean. Everything about this hotel's amenities are great except for the assistant manager, whom I think should be fired.
We booked the hotel through Expedia, and got them for US$130, included breakfast buffet. Unfortunately, when we went to eat breakfast, there was no breakfast buffet in sight. We had the choice of either ordering the American breakfast or the Chinese breakfast. And since we only booked 2 rooms, they only gave us breakfast coupons for 4 breakfast per day. And for our youngest to eat, we would have to pay 65 RMB extra. While we were there, the restaurant manager was very apologetic that they did not have breakfast buffet. He said that since they only have 50 rooms, and many of their guests do not eat breakfast at the hotel, it was only cost effective to eliminate the breakfast buffet. Currently, Expedia.com still sell hotel rooms with breakfast buffet at Guilinyi Royal Palace, that is totally false advertising. We felt very much let down, since we had stayed in Beijing, and Xian prior to coming to Guilin, and the hotels we stayed at had very elaborated breakfast buffets. One good thing that the restaurant manager did was made some french fries for my kids off the breakfast menu, since they were not used to eating Chinese foods, nor did they like eggs and ham.
- Official Description (provided by the hotel):
- Guilinyi Royal Palace is located in Guilin central park---the botanical garden, which covering an area of 120,000 square meters. It is well provided with pleasant environment both inside and outside. The inn imitates the architectural style of the royal garden of Tang Dynasty. It has 52 different-style rooms in total, among which rooms on the first floor are provided with beautiful gardens and others are designed with independent scenic balconies. Besides, this hotel has complete facilities including a Chinese restaurant, a function room, Tasting Tea House, Pond Bank Cate, Sunshine Swimming Pool, etc. It’s really a good place to go for tourism, leisure and regimen. Furthermore, it is close to 101 Amusement Park and TOO Commercial Plaza, the biggest recreational and commercial district in Guilin, about 5-minute drive from the railway station and the bus station as well as 30 minutes from Guilin Liangjiang Airport. It’s pretty convenient for dining, shopping, sightseeing and traffic. Request Id 6558803 ... more less
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