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“Probably the nicest hotel if you're heading to the Li River region” 5 of 5 bubbles
Review of Shangri-La Hotel Guilin

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Shangri-La Hotel Guilin
Ranked #2 of 605 Hotels in Guilin
Certificate of Excellence
London, United Kingdom
Level Contributor
255 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 232 helpful votes
“Probably the nicest hotel if you're heading to the Li River region”
5 of 5 bubbles Reviewed November 27, 2012

We enjoyed our stay. In a way it was a "vacation from a vacation" as we were on the go so much in Beijing, Xián that when we got to Guilin we just wanted to sit! So we did and the Shangri La is a great place to do that. We booked the Value rate as well and it's a very good deal! Also booked a suite at barely any more than a double and had a very nice separate lounge and 1/2 bath - handy!

Great views of the limestone hills from the hotel.

  • Stayed October 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mrwatson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,031 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (207)
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English first
Kuala Lumpur, Malaysia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 22, 2012

Went for a 6days tour in Guilin & Yangshuo.Nothing was so satisfying as to have a very comfortable ,clean , spacious and well design room and excellent lounge for relaxation.The location of the hotel is very scenic with a large garden for guest to walk around.The hotel services both room and restaurant are excellent .

  • Stayed November 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 1Bali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
66 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 bubbles Reviewed November 20, 2012

On our recent trip to China, we went to 7 cities, Guilin being one of the best and in the middle of our trip. Somehow, I stumbled upon something that the Shangri-La calls the Value Rate. I booked it online, on their website. For about $50 more per night, per room, we got airport transfers to and from the airport and we're picked up by a driver who offered us scented, cool washcloths and bottled water in the car. Also included was the buffet breakfast for two every day which was wonderful. There was an incredible selection of food and the wait staff was amazing. Even though, the dining room was filled with tons of people, they remembered us each day and what our preferences were - like preferring my cappuccino extra hot. Additionally included in the rate is unlimited laundry and dry cleaning. They picked up our clothing with 3 minutes of calling and everything was waiting for us at the end of the day on hangers and folded beautifully in wooden boxes with sachets. Lastly, you get late check out (6pm) and free wireless internet. This hotel is top notch with service that rivals any hotel in the world and the value rate package gave us a beautiful river view room with all of these added extras!

  • Stayed November 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank jb1029
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
81 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed November 20, 2012

An excellent hotel with all mod cons and all the trappings of a modern international hotel. And yet somehow it manages to have little touches which remind you that you are in China, not just anywhere in the world. An excellent lounge just off the main reception area had picture windows letting you sit and look at the tranquil areas outside in the grounds of the hotel. Although Guilin is promoted as a destination city, we saw none of that and were there to take the trip down the Li River. Well worth doing.

  • Stayed October 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rex S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bombay
Level Contributor
86 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed November 19, 2012

The experience was amazing!

The location of the property is very scenic. We got the lake facing rooms. It is expensive but worth the money. The hotel has ample space around it. Its famous to the cabbies just drive you there(if you do not know Chinese).

The rooms are big(as you expect them to be), well designed and well equipped.

The food is excellent.


The hospitality has to get a special mention here coz unfortunately while taking an evening stroll in downtown, I met with an accident and broke my arm. We immediately went back to the hotel and they arranged for whatever help possible. They sent their staff with us to the hospital who got the medical aid done(since we had no clue about Chinese language). He got us back and the hotel even helped us to book our return flight to Beijing the next morning.
Had this hotel not been there, I don't know how we would have managed(I had to go through a surgery once I reached back in Bombay).

Its a 5 star in the real sense!

I long to go back to the hotel and enjoy my incomplete stay there in future.

  • Stayed May 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank monamukherji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing, China
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed November 17, 2012

I stay here this April, this hotel is very beautiful and comfortble, and it's convenient to take bus or taxi. Shangri - la was alwaysmy fist choice when I come to other city. Food is also delicious and valuable, and the staff were very nice. The garden is beautiful, and the pool is so large.

  • Stayed April 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank yang c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level Contributor
283 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 192 helpful votes
4 of 5 bubbles Reviewed November 14, 2012

Yep, there's no denying that my wife and I have an aversion to the pungent disgusting smell of cigarette smoke. But everyone to their own hey! Unless of course you are staying at a 5* hotel the likes of the Shangri-la. I certainly understand that in many parts of China that smoking is standard fare, that many retailers fear losing business should they deny people the privilege of smoking in public places (such as restaurants, hotel foyers, bars, waiting areas etcetera), however I have to say that if China is to a) be accepted by westerners in the 21st century, b) make an attempt to slow in some small way the unbelievable pollution encroachment throughout China and c) consider the issues that passive smoking attracts, then ultimately tourism will not be as strong as it could be.

Moving on but please excuse my self indulgence… Guilin city, for all its marvellously manicured medium strips and overtly lit ‘two rivers and four lakes’, it does not have many redeeming features – at least in this westerner’s eyes. (See my reviews on Li River and Crown (Guanyan) Cave tours for outside Guilin).

Before concentrating on the Shangri-La, I have to make comment on some other things. Firstly westerners have to ‘suck it up’ in accepting Chinese custom. Facing facts, many (not all) Chinese snort, spit, slurp, smoke, push and shove. What’s more, in a country of so many it is understandable that it is a bit of a dog eat dog environment where frankly, the only thing on many a mind is MAKING MONEY. My wife is Chinese and I actually thought she understood her own country. To the contrary she proved completely oblivious to what was going on around us.

In Guilin the taxi drivers are very nice indeed, more than accommodating in recommending places to go, where to eat, what tours to book, to the point where in our case we were offered a full day’s taxi for a mere 50 rmb! Wow you think… Until I quickly realised that at our first stop – a so called famous tour operator – we were royally ripped off (once again refer to reviews mentioned earlier). Next day – the 50 RMB ‘free’ day, our fantastic taxi tour guide takes us to the first of our ‘highly recommended’ stops. The Yaoshan Mountain cable car proved terrific, if not for the poor weather and stunted views thanks to the weather and smog.

Just why our taxi driver waited for us though had me baffled… On the way back to town the driver suggested the Guilin Tea Research Institute for some free tea tasting. It proved the case with some lovely teas and a great personalised tour – but come the end and we are coerced into buying ridiculously expensive teas (the taxi driver was finally found talking to the Tea office people – I wonder what for!) – talk about the hard sell! Next we are dropped off for lunch at what proved to be a fly ridden, overly priced disgrace of a restaurant. It all started to fall into place! Never mind, the day went on and the blatant hand greasing between taxi driver and ‘retailers’ continued.

What about the Shangri-La you ask? Its grounds, frontage, foyer and so forth are grandiose as expected and of the absolute highest calibre. Indeed this is Guilin’s best hotel by far. The staff was great, the facilities great, the breakfast great, indeed there was very little for complaint. Having arrived at around 8.30pm on the first night meant that a meal would have to be relatively quick. We considered the main restaurant, however being a buffet it is too easy to over indulge, next there was the U Bar, a western style bar with all the trimmings – well, that was until we walked in and my wife literally started choking on the smell and smoke. We quickly moved to the Shang Chinese restaurant where the meal proved okay (expensive), the tea average and only luke warm and the staff more interested in getting out that assisting. Not a great start.

What’s more, on booking in the attendant pushed like crazy for us to spend an additional 400 RMB per day to upgrade to Horizon status (something we would normally not hesitate, but my wife had unfortunately booked a bunch of all day and into the night tours), however as it was obvious to us that we would not use nor benefit from the upgrade we said no – at least 6 times!

Other than this the room although relatively small, was of a high standard with all the trimmings. The bed though was too hard making for poor sleep the 4 nights we were there. The pillows for fine though!

Overall I have to say that irrespective of the minor issues with the Shangi-La, it is a worthy facility and one I would recommend.

Room Tip: Stay away from taxi drivers offering to assist with tour bookings. If you are not a smoker, make sur...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank cuspub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Guilin

Property: Shangri-La Hotel Guilin
Address: No.111 Huancheng North Second Road, Guilin 541004, China
Location: China > Guangxi > Guilin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 605 Hotels in Guilin
Price Range (Based on Average Rates): $
Hotel Class:5 star — Shangri-La Hotel Guilin 5*
Number of rooms: 439
Reservation Options:
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