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All reviewsboutique hotelnight markettop floorfree tourtea tastingwindow alcovenice walkingcar arrangedgreat furniturehelped me arrangefriendly english speaking staffjing guan ming loubreakfast roomview over the laketea ceremonyleave early the next morningexceptional staff
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Reviewed May 24, 2017

We spent 5 nights here and really enjoyed it. The location was perfect for us - just across the street from the lakes and park. We walked around the lakes every day. Both the food and the view from the restaurant were so great that we had dinner there 4 of our 5 nights. The bonus in all this is the staff. They are exceptionally friendly and helpful. We could not leave or come back without everyone on duty smiling and speaking to us. If we go back to Guilin, we will not look for another hotel.

Room Tip: Ask for a room with a view of the park (maybe they all do - I'm not sure). I also recommend the penthouse. It's very nice.
  • Stayed: May 2017, traveled as a couple
    • Value
    • Location
    • Service
Thank Bob_in_Jax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AromaTeaHouse, 总经理 at Aroma Tea House, responded to this reviewResponded May 25, 2017

Dear Robert,
Thank you very much for choosing to stay with Aroma tea house. We are so happy that you like our hotel's location 、our staffs and our restaurant ! all the staffs take all the guests as good friends,and we try our best to make every one have happy stay in our hotel, our hotel have very good location,just in the city center,20 meters away from the banyan lake , our restauran just at the fifth floor ,where you can get a nice view, anyway,we hope you enjoy evrything in our hotel and our city guilin Thanks again for your support and look forward to your arrival again! Best regards, all the aroma tea house team members

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Reviewed May 21, 2017

Beautifully located on Ronghu Lake, this small boutique restaurant provides first class personal service with an all-English speaking staff, assistance with any tourism needs with comfortable elegant rooms. I can't speak highly enough about this place- best hotel I have stayed in, eclipsing the Ritz. They provide a free walking tour of the lakes, free Chinese Tea service, a great breakfast and opportunities for calligraphy and tea service classes. We booked a cruise on River Li with them and other cruises available.

  • Stayed: May 2017, traveled with family
    • Value
    • Cleanliness
    • Service
1  Thank woote001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AromaTeaHouse, 总经理 at Aroma Tea House, responded to this reviewResponded May 26, 2017

Dear woote, Thank you very much for choosing to stay with Aroma tea house.and thank you for your high comments! We are so happy that you like our hotel's restaurant、like our room ,all the staffs take all the guests as our family, and we try our best to make everyone have happy stay in our hotel, our hotel have very good location ,just in the city center, 10 meters away the banyan lake ,we also provide hotel free activites every day , walking tour along Banyan lake and ceder lake, visiting Ronghu art gellary. we hope you enjoying everything in our hotel and our city, again,Thanks for your support and look forward to your arrival again! Best regards, all the team members

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Reviewed May 19, 2017

Not only is the location ideal, but the service was over the top. I had to go to a dentist, and was accompanied by Michella, so that she could do the translating. Bruce and Wendy as well just couldn't have been more helpful with any of my numerous inquiries. My room was off the chart lovely. I would rate this as one of my favorite rooms in 12 years of solo traveling.

  • Stayed: May 2017, traveled solo
    • Value
    • Rooms
    • Service
Thank sojournerColorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AromaTeaHouse, 经理 at Aroma Tea House, responded to this reviewResponded May 20, 2017

Thank you very much for your kind words and so high comments ! we are so happy to hear that you love so much of our hotel,We do our best to serve all guests at our hotel and we want to make everyone feel like saty at home . Our hotel is decorated in the traditional Chinese style and we have numerous unique room options to fit different purposes of stay. our restaurant enjoy a wonderful, mesmerizing Rong Lake view. We believe that delicious breakfast with a fantastic scene is a great way to start your day, and we provide such services accordingly.

We appreciate your time and patience to write down this review for us. Your comments means a lot to us. We hope to see you once again and we promise to provide better service next time.

Best regards,
Michelle

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Reviewed May 18, 2017 via mobile

My husband and I spent 2 nights here.

Location:
The location is decent. If you are looking for a hotel that is very close to the pedestrian street, this may not be your option. It's about 20 odd minutes to the pedestrian street by walk. It's located conveniently next to the night market.

Rooms:
The rooms are nothing special. It's got everything you look for in a hotel to satisfy your basic needs. It did not have any tea or coffee pouches available in the room. The basic toiletries come in large bottles which are used over multiple guests. No hair conditioner is provided.

Breakfast:
The breakfast is a limited spread. The staff are happy to make any type of eggs you would like to have. They also offer packaged yogurt if you ask for it. The bread is just fantastic. The juice tastes a little like Minute Maid pulpy orange but I may be wrong.

Service:

The service at the hotel was exceptional. Winne and Sabrina were fantastic. They were always helpful and they tried to provide us with all the information we were looking for. The hotel also offered a free walking tour along the lake and that was a nice experience.

Overall:
I will stay at the hotel for the service but I will stay else where just for the location.

Stayed: May 2017, traveled as a couple
1  Thank Aparajitha V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AromaTeaHouse, 经理 at Aroma Tea House, responded to this reviewResponded May 19, 2017

Dear Aparajitha,
Thanks for your stay with Aroma Tea House, We are very sorry to see that we failed to make your stay as perfect as your expectation ,We also realized that it is a problem of insufficient service and attention. About our basic toiletries and hair conditioner, we will improve them later and thanks your advice. In our hotel, the guests can take part in our activities including Chinese traditional tea ceremony, calligraphy and painting courses, visiting Ronghu Art Gallery and private museum of hotel. After that,a vacation assistant team will provide personal butler service for 24 hours and keep on going forward to higher levels , we will lead the guests to walking around Rong and Shan lakes. Aroma tea house aimed at adhere to the inheritence development of Chinese traditional culture.It has been encouraging us from the past to the future. Thanks for your support and look forward to your arrival again!All team member

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Reviewed May 18, 2017

This is a great place to stay. The rooms are nice, the staff is very friendly, the location is excellent and the prices are great. We had an easy walk to dinner downtown but had to make sure that we were back for their 7:30 guided walk around the lake and town square
The walk was very nice but if you can't make it, you can walk around by yourself.
Breakfast was simpler than a fancy big city hotel but it was fine.
We were there only one night and I regret that we did not get a good look at their antiques.

  • Stayed: May 2017, traveled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank TomFromBellaire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AromaTeaHouse, 总经理 at Aroma Tea House, responded to this reviewResponded May 18, 2017

Dear Bellaire:
thank you very much for choosing to stay with Aroma tea house. firstly We are so happy that you like stay in our hotel ,all the staffs take all the guests as good friends,and we try our best to make every one have happy stay in our hotel, our hotel have very good location,just in the city center,20 meters away from the banyan lake ,and our hotel full of chinese tradition culture, such as the calligraphy the tea test ,and the art gallery,we provide the free activites such as our staff will show the guests to walk to the tow lakes at night, which every one like it a lot! but ,we also very sorry to see that we failed to make your stay as perfect as your expectation ,about the Breakfast we also realize this problem, we will tell the restaurant to add more choices, and also tell the restaurant to continue to improve their service! anyway,we hope you enjoy evry thing in our hotel and our city guilin Thanks again for your support and look forward to your arrival again! Best regards, all the aroma tea house team members

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