We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! You come to us for reviews — now you can book your hotel right here on TripAdvisor.

“Great stay over Christmas” 5 of 5 stars
Review of The Ritz-Carlton, Guangzhou

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The Ritz-Carlton, Guangzhou
Ranked #5 of 3,048 Hotels in Guangzhou
Certificate of Excellence
Kuala Lumpur, Malaysia
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great stay over Christmas”
5 of 5 stars Reviewed December 27, 2012

Stayed 2 nights over Christmas with another friend and his family. Good location, next to Guangzhou Public Library, museum and a park with the view of the tower. All the staff from the bell service to reception and restaurant are very friendly and courteous. Rooms are big and comfortable, pillow menu is provided too. It was our friend's birthday on Christmas day, but unfortunately we couldn't get any reservation to the restaurants on the eve and on Christmas day as it was fully booked. The hotel was gracious to present a birthday cake to him that was delivered to his room. We had a great time at the Churchill Lounge on eve of Christmas. Breakfast is great. My children enjoyed their time at the pool although it was very cold outside. We will definitely be back, hopefully by that time, the construction site nearby would be completed by then!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank WKTham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RCGuangzhou, Manager at The Ritz-Carlton, Guangzhou, responded to this review, January 7, 2013
Thank you for your comments. Look forward to welcoming you back to The Ritz-Carlton, Guangzhou.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

830 reviews from our community

Traveler rating
    506
    263
    44
    7
    10
See reviews for
39
39
27
268
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Beijing, China
Level Contributor
659 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 316 helpful votes
5 of 5 stars Reviewed December 23, 2012

Everything that you would expect from the Ritz-Carlton. Opulent luxury, gigantic comfortable rooms, and impeccable service. Situated in a great location right next to the Opera stop on the APM metro line, literally next door to some architectural marvels: The Guangzhou Public Library, Museum, and Canton Tower. Beautiful pool and nice cardio equipment in the fitness center (no weights).

Not my typical choice to stay in a place like this, but my company had a great rate for business travel so could not turn down the option. Breakfast buffet is great! This is also home to Lai Heen, rated one of the top 10 restaurants in all of China. I had to try for this reason alone, and found the 3 bites of fish for my $50 to be absolutely delicious! This is a place I really could have enjoyed if I was not footing the bill.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Jon1796
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RCGuangzhou, Manager at The Ritz-Carlton, Guangzhou, responded to this review, January 7, 2013
Thank you for your feedback and compliments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore
Level Contributor
106 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed December 20, 2012

Stayed at the Ritz-GuangZhou for a "Saturday overnight business break" while in China. It is great. Brand new facility, focused courteous staff at all levels, beautiful decor, very nice location ( on the river and next to the GuangZhou Museum and impressive public library). As you wait to check in -- not long at all -- you are offered tea and a wet cloth. My room was a real "Wow"... Large, beautiful bathroom and a closet that was like a walnut-constructed library. Given our brief stay I really didn't have a lot with me but I was compelled to hang up my one shirt just to make use of this amazing closet -- it wasn't huge but I have never really seen anything like it before and I have seen A LOT of hotel closets.

Breakfast is extensive and can be had inside or outside on a patio, which we did listening to classical music and Christmas carols.

AND the Churchill Lounge is a must place for a drink ... and cigar with colleagues!!!...an excellent selection of Cubans and DRs. My only suggestion for the hotel is that it needs to deepen its stock of bourbons and wine at the bar....it falls down in this space. While nothing is perfect, the RC in GuangZhou is very close to it.

Give it a try!!

Room Tip: Any one is fine
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank CGCx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RCGuangzhou, Manager at The Ritz-Carlton, Guangzhou, responded to this review, January 7, 2013
Thank you for your feedback. We will definitely consider your suggestions about our Churchill Bar. Look forward to welcoming you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed November 29, 2012 via mobile

Super noisy! So many construction sites nearby. Cannot sleep at night! Called the front desk and complaint about the noise, I was told that there is nothing they can do. Not many places to eat, surround by all those new buildings. Not convenient at all

  • Stayed November 2012
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank vvworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RCGuangzhou, EAM of Rooms at The Ritz-Carlton, Guangzhou, responded to this review, December 20, 2012
Thank you for your message. You are most welcome to contact me at chris.sommers@ritzcarlton.com. Your direct feedback is much appreciated. I will personally follow up with you. Look forward to hearing from you and welcoming you back.

Chris Sommers
EAM of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 26, 2012 via mobile

I stayed here for one week whilst on a work trip in Guangzhou. The location is a bit far from the shopping and exhibition centre. The hotel is truly stunning and you would never believe how new it is, it seems like it has years of culture built into it (in a good way)

Not many of the staff spoke good English and communication was a big issue, especially when ordering food in the resturant. But they were all very polite.

The rooms were beautiful and the pool and spa were great although it doesnt get much daylight, only about 4 hours. One frustrating problem was the lifts, of which there are four but it takes about ten minutes to get up and down, if you want to go to the 30th floor for example, they stop about 6 times on the way and sometimes go back to ground before taking you up again!

Was one of the most relaxing and luxurious stays Ive had for a long time. Thank you!

  • Stayed November 2012
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank REMRJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicheleLv, Manager at The Ritz-Carlton, Guangzhou, responded to this review, December 19, 2012
Thank you for your feedback! Lovely to hear your compliments. Welcome you again to The Ritz-Carlton, Guangzhou!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shenzhen, China
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed November 18, 2012

I have stayed in the hotel on my birthday and they have decorated the room with balloons and the roses. I could spend really nice birthday with my fiancee on that date. I would desire to be there if the price gets bit lower :D

Room Tip: Very Expensive but perfect/romantic atmosphere
See more room tips
  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank JunPyo H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Level Contributor
79 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed November 6, 2012

I stayed at the Ritz Guangzhou during November. I am pleased with almost every aspect with the hotel rooms, facilities and especially its exceptional service. Our standard room is large with classic decor, with very spacious marble bathroom. there is central panel that controls lighting and shades. Hotel staff is very helpful. Each service call is responded within less than 5 minutes. Solutions are delivered with competency and courtesy. I would like to give special thanks to Paul at Concierge. This was our first visit to Guangzhou, and Paul went out of his way to recommend historical sites with detailed maps and transport routes. We are delighted with out brief stay, and will surely return on our next visit. Congratulations to management!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Epicurius_at_large
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Guangzhou hotels
1.3 mi away
Mandarin Oriental, Guangzhou
Mandarin Oriental, Guangzhou
#1 of 3,048 in Guangzhou
5.0 of 5 stars 473 reviews
0.2 mi away
Four Seasons Hotel Guangzhou
Four Seasons Hotel Guangzhou
#3 of 3,048 in Guangzhou
4.5 of 5 stars 504 reviews
0.9 mi away
Oakwood Premier Guangzhou
Oakwood Premier Guangzhou
#2 of 3,048 in Guangzhou
4.5 of 5 stars 468 reviews
Show Prices
Show Prices
Show Prices
2.9 mi away
Shangri-La Hotel Guangzhou
Shangri-La Hotel Guangzhou
#4 of 3,048 in Guangzhou
4.5 of 5 stars 1,512 reviews
2.9 mi away
The Garden Hotel Guangzhou
The Garden Hotel Guangzhou
#6 of 3,048 in Guangzhou
4.5 of 5 stars 2,335 reviews
0.5 mi away
Grand Hyatt Guangzhou
Grand Hyatt Guangzhou
#7 of 3,048 in Guangzhou
4.5 of 5 stars 775 reviews
Show Prices
Show Prices
Show Prices

Been to The Ritz-Carlton, Guangzhou? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Ritz-Carlton, Guangzhou

Property: The Ritz-Carlton, Guangzhou
Address: No.3 Xing'an Road, Pearl River New City, Tianhe District, Guangzhou 510623, China (Formerly The Ritz-Carlton Hotel Guangzhou)
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Guangzhou
#4 Spa Hotel in Guangzhou
#4 Romantic Hotel in Guangzhou
#5 Luxury Hotel in Guangzhou
#13 Family Hotel in Guangzhou
#73 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Guangzhou 5*
Number of rooms: 351
Official Description (provided by the hotel):
Situated in the new CBD Pearl River New City of Tianhe District, the 351-room Ritz-Carlton, Guangzhou is a luxury destination in the hub of Southern China. With 40 minutes drive from Baiyun International Airport and ten minutes from Guangzhou East Railway Station, hotel provides travel routes to various destinations in China, including direct trains to Hong Kong which take less than two hours. A series of new city landmarks such as Guangzhou Opera House and Guangdong Museum are at just steps away from the hotel. Distinctive services and facilities include 6 restaurants and lounges serving Cantonese and Western favorites, special cigars and wines. From intimate groups of ten to a conference for 800, meetings planners can choose from over 1,000 square meters / 11,000 square feet of exceptional function space available in The Ritz-Carlton Grand Ballroom, three multifunctional meeting rooms, two boardrooms and spacious pre-function areas. An extensive health club and The Ritz-Carlton Spa(R) rejuvenate body and mind, while The Ritz-Carlton Club(R) Level anticipates guests' needs with its dedicated personalized service. The Residences at The Ritz-Carlton, Guangzhou features 91 luxury serviced apartments of one to four bedrooms in size. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ctrip TA, Hotels.com, Hotwire, Orbitz, Agoda, Marriott, Odigeo, Priceline, Cheap Tickets, Expedia, HotelTravel.com and Travelocity so you can book your The Ritz-Carlton, Guangzhou reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ritz Carlton Hotel Guangzhou
Ritz-Carlton Guangzhou
Ritz Guangzhou
Guangzhou Ritz Carlton Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing