I've been staying on business at the Nan Yang Royal every Monday to Thursday for the past three months and, as a long-term stayer, feel qualified to comment on the hotel.
1. Don't count on a bell boy (of which there are currently three - Oct. 2009) meeting your taxi when you pull up to the front door. they spend most of their time at their 'duty station' and wouldn't know how to react to a taxi if it ran over them... coming or going. Forget it if it's raining, they 'wave' from inside the hotel, conveniently located 15 yards back from the road.
2. The front desk girls are the sweetest in the world but, sadly, also the most incompetent. It is my opinion they have received little, if any, hotel training. After four months, they still ask me every Monday if "I have a reservation" and still attach a RMB 800 room deposit charge to my Amex every week even though I have never once used the mini bar (although we do go through a comic ritual of tearing up the receipt every Thursday.
Sometimes, I get the same room (11th floor), sometimes I get the luxury of being on the same floor as a bunch of grandma's on a shopping trip to Guangzhou. Thanks for that! Just what a businessman wants.
3. The rooms are large (and uber-clean) - by Western standards - but tacky beyond belief. Louis XIV meets Paris Hilton (condoms and female spermacide in the bathrooms). The beds are extremely large (as is everything in China) and extremely hard - in some rooms, you can injure yourself on the springs.
The Internet connection (now the key 'must have' for the business person) is fast and free. The view from the high floors (9+) of the Tianhe Park side is wonderful and the bathrooms are large (and functional). The room walls, unfortunately, are thin, therefore, be prepared to listen to the conversations and 'activities' of your neighbours.
4. There are no amenities to speak of - no pool, no gym, 2-3 local (Hong Kong) English TV channels and, contrary to what their web site says, the Louis Western restaurant 'hurts' for selection and the 'business centre' is a desk with two computer terminals (located conveniently amongst the elevator bank).
5. Other than the park, the environs outside the hotel is a wasteland and there's nothing of consequence worth exploring - unless the Government Offices, located next door are of interest.
The major problem with the hotel - as Basil Fawlty would attest - is the clientele.
In short, it's a mainland hotel, run by mainland staff, catering to a mainland guests. For the first-time Western guest, this may be either a problem or a novelty. Imagine going back to Chicago, Toronto, or Geneva and telling of your experience of smokers in the lobby, floor halls, the restaurant and the elevators.
Or, your experience on checking in on how 'another guest just butt right in with some trivial question' and how the front desk girl actually 'dropped you' and tended to it.
Bottom line: No overall training, no real command of English, no understanding of how a hotel should be run.
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- Also Known As:
- Nan Yang Royal Guangzhou