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“Non-sleep sleep rooms.”

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Pullman Guangzhou Baiyun Airport
Ranked #20 of 3,480 Hotels in Guangzhou
Certificate of Excellence
Reviewed March 23, 2014

This incredibly beautiful hotel, stunningly beautiful artwork and marble, still was not in good condition. The internet had to be fixed, and when I finally went to bed exhausted, I found that both curtains were broken and light shone in so brightly I could not sleep. In addition, the beautiful 100% cotton bedding which I so appreciate did not have one separate sheet to use. So the duvet was too hot, and without it, I was too cold. On, off, on, off, all night long. I also did not like the wet Q-tips, would prefer dry. Toiletries, otherwise, were superb. Towels luxurious. Staff at night were great. Morning, cold and brusque. But wonderfully convenient to the airport, this hotel is an experience to see. It is gorgeous. I would definitely stay here again. Just check the curtains first before unpacking! And go up to the third floor to get back to the airport in the morning. It's a pleasant walk.

  • Stayed: March 2014, traveled solo
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Review collected in partnership with Easytobook.com
Thank Sara R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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586 - 592 of 1,633 reviews

Reviewed March 23, 2014

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank Fangli X
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed March 21, 2014

My wife and I recently travelled to Japan with China Southern. Because there were no continuing direct flight from Guangzhou to Japan, China Southern checked us in to the Pullman Airport Hotel for an overnight stop over, before flying on to Japan next morning. After completing formalities through customs and immigration we were able to undergo an easy walk to the hotel. Check in was done with great efficiency and we were soon settled into our very well appointed and spacious room. All amenities and services were provided except that the wiifi internet did not function at all, so no internet. Otherwise the stay was excellent. We hope that we may be able to stay there again.

Room Tip: I suspect that all rooms would be great
  • Stayed: March 2014, traveled with family
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Thank rockyj837
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 16, 2014

The hotel is design for departure, not for arrival. When you at the arrival lobby and walk out the gate.,You can see the hotel. But, it need to take about 15-20mins to walk there from the arrival lobby to departure lobby. That was not easy access to. especially when you have big luggage and more than one. Anyway, when you departure, That's more easy, 2mins walk, especial for the international flight.

Second not easy access to: When you take a long walk get into the hotel, The lobby was not there. You need to take escalator(not the elevator), down to the 1st flood. With my 2 luggage and one was big,That was not easy.

Overall,The room was clean, bed was comfy. The bathroom design wasn't good. Tinny and not friendly. Counter space was very small.The toilet sitting was very tinny. If you have back problem, you will have problem to reach for the toilet paper.Because that paper place all the way back to the flush tank.

One more thing. They only can print the domestic flight boarding pass,not the international flight. Maybe the business center can,but they close at 8pm.

  • Stayed: March 2014, traveled solo
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1  Thank Lucy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this reviewResponded March 18, 2014

Dear ctlady001

Thank you very much for sharing your honest review with all Trip Advisor members.

Your comments will help us to improve our service and prepare us for your next visit at our nice Pullman Guangzhou Baiyun Airport Hotel.

Please let me come to your point about the signage at the Airport which we have to improve to let all our guests easier know where our Hotel is.

We already contact the Airport Authority to help us to get bigger signs and more visibility which is really crucial in such a big Airport.

Thank you for your review about the Guestroom was clean and our bed was comfy.

For your suggestions about the Boarding pass machine, we also ask the Airport Officials if we could change to a more updated Boarding Pass Machine.

Your comments are well received by our team and we wish you in the meantime a great time and welcome you back soon at our Pullman Baiyun Airport Hotel.

Kind regards

Andreas
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2014

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
1  Thank JU2014March
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed February 27, 2014

The hotel is all around acceptable. It's your typical/standard western-style hotel. Bathroom was a little tired, but overall the room and bathroom were better than I expected for an airport hotel in Guangzhou, China. I did not sleep at all though because they give you four hard, foam pillows. I couldn't get comfortable with any of them! Uch - that's my only gripe - but it's a huge one as you pay good money for a good nights' sleep. PLEASE give me a feather pillow...or equivalent. I'll know to request this next time if I come back. If.

  • Stayed: February 2014, traveled on business
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Thank imfletcher72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this reviewResponded March 2, 2014

Dear imfletcher72

Thank you very much for your review about our nice Pullman Guangzhou Baiyun Airport Hotel.
Please let me come to your point about the Pillows.

We already update your guest profile and will pay attention for your next arrival to give you, your feather pillow.

It is very important that we respect our Guests wishes and follow up to make sure that everything is in place before the Guest arrives.

Thank you again for your comments which are very important to all of us to get better in the future.


We welcome you back to our nice Pullman Guangzhou Baiyun Airport Hotel.

Kind regards
Andreas

Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2014

We arrived late in the evening and had to continue travels the next day by plane, so we booked the Pullman and it was a good choice, very easy to get there directly from the gates and so does backwards. Rooms are nice and in good condition. The bar is empty and not so perfect. We had a late dinner in the Hotel Restaurant which completely matched our expectations.

  • Stayed: February 2014, traveled on business
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Thank Roger S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this reviewResponded February 27, 2014

Dear Roger S

We are pleased that you give us your comments and your honest review to all our Trip advisor Members.

You are absolutely right with the close distance to the Airport which is really unbeatable.

Your words about our nice Rooms and the condition are good gives us the encouragement
To be work hard towards the future and see more great Trip Advisor Reviews.

For your point about our Lobby Lounge “Society” we will have Music - Band in April which will play great Music in the evening.

Thank you very much for you comment about our Western Restaurant “U8” which all our Guests very much like for Breakfast, Lunch and Dinner. If you like fine dining just go to the 2 Floor and enjoy our “Tian Yuan” Restaurant for Delicious Dishes.

Our Hotel team welcome you back for your next visit to our nice Pullman Guangzhou Baiyun Airport Hotel.

Kind regards

Andreas
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Guangzhou Baiyun Airport

Address: North of Airport Terminal of Baiyun International Airport, Huadu District, Guangzhou 510470, China
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Guangzhou
#7 Romantic Hotel in Guangzhou
#17 Spa Hotel in Guangzhou
#20 Luxury Hotel in Guangzhou
#20 Business Hotel in Guangzhou
#45 Best Value Hotel in Guangzhou
Price Range: $107 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Guangzhou Baiyun Airport 5*
Number of rooms: 578
Official Description (provided by the hotel):
Pullman Guangzhou Baiyun Airport is a 15-second walk from Gate 12 of Airport Departure Hall, ideally located in the heart of the Guangzhou Baiyun International Airport and 30-minute metro ride journey to city centre. With a modern style emphasizing comfort and contemporary technologies, the hotel provides 578 exquisitely furnished rooms, 3 unique restaurants and bars. 1,500㎡ pillar-free multi-functional Kapok Ballroom could be subdivided into 3 smaller venues; Concord Ballroom covers 460㎡ and we also have 20 different size meeting rooms. Hotel provides fully-equipped fitness & entertainment facilities as well, a 200㎡ gymnasium, 380 parking spots & a brand-new executive lounge. ... more   less 
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Also Known As:
Pullman Guangzhou Baiyun Airport Hotel Guangzhou
Accor Guangzhou Baiyun Airport
Novotel Guangzhou

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