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“Spotless, perfect stay”

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Pullman Guangzhou Baiyun Airport
Ranked #21 of 3,522 Hotels in Guangzhou
Certificate of Excellence
Reviewed May 20, 2013

The staff is incredibly helpful and professional, the place is spotless and looks stunning. We were picked up by a nice lady after our flight landed three hours late (at 3am in the morning). As a gesture of goodwill they upgraded us to a suite; we found this very nice after an unfortunate flight to Guangzhou. The suite was spotless, well stocked, beautiful and extremely comfortable. Check-in and check-out were extremely efficent. The hotel is just outside the arrivals hall. Will definitely stay again in the future if needed.

Stayed: May 2013, traveled as a couple
Thank Tilena T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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719 - 725 of 1,681 reviews

Reviewed May 11, 2013

the reason to stay here because we have to catch a 7am flight. the location is unbeatable, just walk over....this is quite a new hotel but i can already see dirt marks on the carpet. seems that the maintenance of this hotel is not up to the world business traveller standard. the room cost around US$120....just too expensive in this standard. the bed and pillows are very comfortable but i can still hear the sound of the plane in the middle of the night.

  • Stayed: May 2013, traveled on business
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1  Thank Eddie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 10, 2013

Firstly be warned, you have to travel up to the first floor of the terminal from arrivals to access the hotel...go out the main doors and you will be lost!

Very impressive outside and inside...tastefully decorated...

Checking in is so laborious...the last thing you want after a long trip is all the form filling and deposits taken and for them to be so slow...took about 25 minutes all in. Staff are courteous, but not particularly friendly and welcoming...it's not an intimate hotel

Beware of the lifts...there are two sets of them...take the wrong one and you'll be confused as you will be on the right floor, but will not see your room number!

The room is as you would expect for the price, so nothing special there...lovely beds, duvets and pillows though...you just melt into the luxury of it all....make sure you don't drink out of the litre mineral water by mistake...it's about £6 a bottle! On the minus side, the carpet needs steam cleaning as I noticed stains and the shower cubicle has areas of black in between the tiles...needs a good scrub, but overall a nice environment

Breakfast is expensive (115 Yuan), but caters for all you want, with nice background music playing as you eat...the usual 'hovering' of staff are not obtrusive

Overall a good stay and would recommend, as the location takes away all the stress of travelling to the airport and offers a little bit of luxury we should all experience at some time!

  • Stayed: May 2013, traveled solo
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1  Thank davidnic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 8, 2013

When they say 3 minutes from the airport, it is a 3 minute walk. I was met a the arrival gate by a staff member and shown to the hotel. The room was excellent. Being so close to the airport, I thought there might be some noise. It was very quiet. The staff were friendly. The service was fantastic. I would not hesitate to stay there again.

  • Stayed: May 2013, traveled on business
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Review collected in partnership with Accorhotels.com
Thank Chris G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2013

I am currently staying in the Pullman Hotel in Guangzhou and so far extremely pleased with this hotel. It's right next to the airport, offering ease of travel across China, but don't let that put you off. The foyer is typically ostentatious however the service check-in was very personable. The rooms are very good, they're clean, comfortable,and extremely quiet plus we were offered a free upgrade to breakfast and wifi (woop!). As one of our party had left their laptop and personal belongings on the train from Shenzhen we thought we would be stuffed, however the reception staff were more than helpful and even collected the laptop bag back from the station (which was over 1.5 hours away!), turning what could have been a very stressful day in to, believe it or not, quite a bit of fun Food is good and reasonably priced and tonight's entertainment was a pair of Russian twins singing James Bond numbers in the bar - quite unexpected! All in all, great for the price and, even if you stay for just one night, well worth it!

Room Tip: It's a simple, Airport hotel with friendly staff and only a brief taxi ride from the centre of G...
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  • Stayed: May 2013, traveled on business
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1  Thank 44_Rusty_44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2013

I stayed too briefly at the Pullman Hotel at the airport in Guangzhou on a business trip in April. I also spoke at length to two other visitors at the hotel. The general concensus is, this is a great hotel.

It is located on the airport property, just a short walk from the Domestic terminal. As you walk from the terminal to the hotel, you're greeted by a guy in a golf cart who scoops up your bags and whisks you to the front door. Down two escalators and your in the lobby; a large, modern, sweeping space that is highly functional and elegantly designed. The staff gets you a room and bingo, you're pretty much in business travel heaven.

The rooms are spacious, beautifully furnished and properly equipped -- coffee maker, luggage rack, decent closets, good flat screen TV, fast internet access, comfortable desk, and on and on. The bathroom was a bit small and featured the typical, only-in-China window from the bathroom into the bedroom; which I always find a trifle odd, but also included a large, walk-in shower that was a delight. As a measure of the elegance of this hotel, even the hallways to the guest rooms are handsomely decorated with sculptures and artwork. This place is simply a gem.

The hotel features a massive swimming pool and a business center qualified for a day trader on wall street; I can only assume all the other amenities in the hotel are equally high quality.

I arrived late so I popped down to the lobby bar and had a lovely, light dinner and a couple of scotches. While I dined two Russian opera singers performed; I took their photo but it was a bit dark and the photos did not turn out well. Nonetheless, when was the last time you were in a hotel with quality live music (instead of the usual Philippino rock bands)?

All in all, this was a delightful respite from the normal hassles of travel in China. While the price is high, for once -- I mean this truly -- it was absolutely good value for the money. Try it out.

  • Stayed: April 2013, traveled on business
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1  Thank PilotMike2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2013

I booked a room at the Pullman on the internet 2 days before I was due to arrive - I received an e-mail and SMS text to confirm my booking so thought everything was OK. I then received an e-mail, without my booking confirmation reference, requesting my credit card details as the booking "wasn't confirmed". I ignored this as one does when asking for credit card detaqils! I got a second e-mail, this time with a confirmation number, so I replied indicating I wouldn't be giving them my credit card details. Whilst travelling in the back of a taxi in Guangxi I was telephoned by the hotel again requesting credit card details or they wouldn't confirm the room! I told them I was on my way to the airport and would arrive at the hotel by 21:00 and expected a room!
When I arrived no mention was made of the farce up to this point and I received a decent room that was only spoiled by the very high price - that said your paying for the convenience. Next time I'll stay at the Hilton which is a 20 minute taxi ride away and500RMB/night cheaper....

  • Stayed: April 2013, traveled on business
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Review collected in partnership with Accorhotels.com
Thank Geebs1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pullman Guangzhou Baiyun Airport

Address: North of Airport Terminal of Baiyun International Airport, Huadu District, Guangzhou 510470, China
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in Guangzhou
#18 Spa Hotel in Guangzhou
#20 Business Hotel in Guangzhou
#21 Luxury Hotel in Guangzhou
#45 Best Value Hotel in Guangzhou
Price Range: $108 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Guangzhou Baiyun Airport 5*
Number of rooms: 578
Official Description (provided by the hotel):
Pullman Guangzhou Baiyun Airport is a 15-second walk from Gate 12 of Airport Departure Hall, ideally located in the heart of the Guangzhou Baiyun International Airport and 30-minute metro ride journey to city centre. With a modern style emphasizing comfort and contemporary technologies, the hotel provides 578 exquisitely furnished rooms, 3 unique restaurants and bars. 1,500㎡ pillar-free multi-functional Kapok Ballroom could be subdivided into 3 smaller venues; Concord Ballroom covers 460㎡ and we also have 20 different size meeting rooms. Hotel provides fully-equipped fitness & entertainment facilities as well, a 200㎡ gymnasium, 380 parking spots & a brand-new executive lounge. ... more   less 
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Also Known As:
Pullman Guangzhou Baiyun Airport Hotel Guangzhou
Accor Guangzhou Baiyun Airport
Novotel Guangzhou

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