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“Classic and Luxury”

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Shangri-La Hotel Guangzhou
Ranked #12 of 3,522 Hotels in Guangzhou
Reviewed August 13, 2014

We stayed in the hotel during Canton Fair. Location is very good for them who attend the expo. Walk distance. Hotel is very clean. Even it was full the personnel handled all well.Food in japanese and chinese fusion restaurants was tasty but expensive.

Room Tip: There is no specific rooms because view is not that amazing.
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  • Stayed: September 2013, traveled on business
    • Value
    • Sleep Quality
    • Service
Thank Natig_Akbarov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this reviewResponded August 19, 2014

Dear Natig_Akbarov,

Thank you for staying with us and for your feedback. We are thrilled to hear about your experience during the Canton Fair.
We all look forward to welcoming you back in the near future.


Philip Dewar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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225 - 231 of 1,707 reviews

Reviewed August 9, 2014

This is a luxurious hotel that is very comfortable and lavish. We stayed in this hotel for a few days with 3 of my daughters, we had a splendid time. This is the kind of hotel that you want to spend the whole day in. Their restaurants and food are extremely good, we loved breakfast with so much variety. Hospitality goes beyond your expectations, they treated us like royalty. Next time we go back to Guangzhou this will be our destination hotel. Location is not the best, but it is OK, price wise you can get a good deal if you book in advance.

  • Stayed: September 2013, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank Francisco A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this reviewResponded August 18, 2014

Dear Francisco A,

Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us! Glad to hear you enjoyed our services and facilities, particularly the restaurants and food. Your satisfaction is our motivation.

Thank you again for your compliments, and we all look forward to welcoming you back soon.

Philip Dewar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 5, 2014

Arrived tired and irritable after a long trip to Guangzhou. I was impressed when I finally arrived at the Hotel. Terrific room and views. However view not always available due to smog. The Shangri La is a fantastic hotel that prodided the right blend of luxury and escapism required after long days spent at the nearby exhibition centre. The hotel is not close to the City Centre.
Collecting my luggage from left luggage on last afternoon took longer than would have liked.

Room Tip: the Horizon room package included breakfast and early evening canapés/drinks.
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  • Stayed: March 2014, traveled on business
    • Value
    • Cleanliness
    • Service
Thank Josh008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this reviewResponded August 14, 2014

Dear Josh008,

Thank you for staying with us and for your feedback. We are thrilled to hear that you enjoyed the facilities and view. Kindly note that our complimentary shuttle bus (with wi-fi) can take you to and from the city’s key locations including the East Railway Station... hope that you may make use of it next time.

Looking forward to welcoming you back soon!

Philip Dewar
General Manager

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Reviewed July 20, 2014

i stayed few days before we changed to other hotel , it was very nice experience specially this hotel is very near to Canton Fair , which is very busy during the fair ,that's why we checked in before the fair started .. anyway friendly staff .. clean rooms .i would recommend it but its little far from the center of the city if you're looking for shopping or exploring the city..

Stayed: October 2013, traveled on business
Thank AtheerAlwaili
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLPGPR, Hotel Manager at Shangri-La Hotel Guangzhou, responded to this reviewResponded July 27, 2014

Dear Atheer088,

Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments! Delighted to hear you had a pleasant stay with us during Canton Fair period. Kindly note that our complimentary shuttle bus (with wi-fi) can take you to and from the city’s key locations including the East Railway Station. Hope that you may take adavantage of it next time.

Thank you again for your compliments, we all look forward to welcoming you back soon.

Riche Ko
Hotel Manager

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Reviewed July 11, 2014

i just came back 14 days ago and stayed in this hotel for 4 days, location is far from city center but close to Canton fair, I enjoyed the restaurants and their delicious international cuisine, would like to emphasis that hospitality is over than expectation, i just disappointing when i found some my cloths (suit and pants) have been ruptured in hotel's laundry.BTW, compare with other branches (like Shenzhen) of hotel, Shangri-la Guangzhou is lowest one.

Room Tip: rooms with view of river and outdoor pool is recommended
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  • Stayed: June 2014, traveled on business
    • Location
    • Sleep Quality
    • Service
3  Thank Roozbeh H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLPGPR, Communications Team at Shangri-La Hotel Guangzhou, responded to this reviewResponded July 18, 2014

Dear Roozbeh H,

Thank you for sharing your review of our property, Shangri-La Hotel, Guangzhou.

We too are disappointed with your imperfect experience with us and are concerned about the laundry service issue you have raised. Would you please provide us with more details via email at communications.slpg@shangri-la.com so we may investigate internally and take necessary actions to improve services if needed.

Looking forward to hearing from you soon. Much appreciated and best regards.

Communications Team
Shangri-la Hotel, Guangzhou

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Reviewed July 1, 2014

A quite and peaceful place to stay, very good if you need to visit the exhibition center. The restaurants available are not every days opened, I was suprise to find one of them "il Forno" closed during the w-end...very strange!!

  • Stayed: June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
Thank Gulusun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLPGPR, Manager at Shangri-La Hotel Guangzhou, responded to this reviewResponded July 7, 2014

Dear Gulusun,

Thank you for sharing your recent stay at Shangri-La Hotel, Guangzhou! We are delighted to learn of your satisfaction with our facilities and services.

Kindly be noted that the Italian restaurant "il Forno" is closed on every Sunday, though I hope you can try our Summer Palace or Nadaman restaurant for a taste of Asian cuisine upon your next stay.

We all look forward to welcoming you back soon.

Riche Ko
Hotel Manager

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Reviewed June 30, 2014 via mobile

Unlike many hotels in China the aircon really works well in common areas and rooms.

Place is spotless, luxuriously appointed and the staff is amazingly helpful and courteous. Bit out of downtown, but well worth the effort.

Stayed: June 2014, traveled on business
Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLPGPR, Manager at Shangri-La Hotel Guangzhou, responded to this reviewResponded July 7, 2014

Dear Mark R,
Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us! Delighted to hear you enjoyed our overall facilities and services.

Thank you again for your compliments, we all look forward to welcoming you back soon.

Riche Ko
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Guangzhou

Address: No.1 Huizhan East Road, Haizhu District, Guangzhou 510308, China
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Guangzhou
#5 Romantic Hotel in Guangzhou
#7 Family Hotel in Guangzhou
#11 Spa Hotel in Guangzhou
#12 Luxury Hotel in Guangzhou
#59 Best Value Hotel in Guangzhou
Price Range: $119 - $503 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Guangzhou 5*
Number of rooms: 704
Official Description (provided by the hotel):
Shangri-La Hotel, Guangzhou is located adjacent to the Canton Fair with less than 1 minute walking distance to Guangzhou International Convention and Exhibition Center. Surrounded by lush gardens on an island in the Pearl River, the hotel's 704 guestrooms offer amazing views through the floor-to-ceiling windows of the nearby Pearl River and the greenery on the other side. The hotel offers its guest complimentary Wi-Fi and broadband internet access in all guestrooms and public areas. During the Canton Fair period, the hotel offers complimentary shuttle bus services to the fair as well as major hot spots across the city, with Wi-Fi available in the shuttle bus; guests can choose to take a walk or the shuttle between the hotel and the Canton Fair Complex. The Shangri-La offers a variety of dining options from East to West put together by award-winning chefs. Traditional Thai and fusion dishes are cooked up with imported herbs and spices at coolThai. Nadaman offers up the renowned menu of its worldwide Japanese fine dining chain. Guests looking for something more local can check out the regional Chinese offerings at Summer Palace. A selection of Asian favorites and contemporary international cuisine is available from the food-theater-style WOK TOO Cafe which provides both a la carte and buffet. Diners at the WOK TOO Cafe can eat inside the main dining hall, out in the garden or in one of the private dining rooms. Guests looking to eat Western cuisine can also head to il Forno, the hotel's Italian restaurant. Guests relaxing in the lush gardens around the outdoor swimming pool can indulge in a tropical cocktail or a light snack at the Poolside Bar & Grill. Live jazz performances accompany snacks and cocktails, coffee or afternoon tea in the Lobby Lounge. When night falls, guests can roll up to the Lift Bar on the second floor and enjoy drinks and snacks while looking out over the gardens and river. The flowing shape of this Guangzhou hotel's outdoor pool is lined by a tropical garden, giving guests a relaxing getaway from the hustle of bustling "Canton," and an indoor pool is also available. ... more   less 
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Also Known As:
Shangri La Hotel Guangzhou
Shangri La Guangzhou

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