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“Very comfortable”

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Shangri-La Hotel Guangzhou
Ranked #12 of 3,522 Hotels in Guangzhou
Reviewed April 2, 2014

Clean and comfortable for business stay. convenience for going to the Pazhou exhibition hall. Very safe and nice view of the Zhujiang river. Near to Guangzhou south high speed rail station about twenty minutes drive by taxi. wlking distance to the metro station.

  • Stayed: March 2014, traveled on business
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Review collected in partnership with shangri-la.com
Thank amosaris91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this reviewResponded April 5, 2014

Dear amosaris91,

Thank you for sharing your compliments on your recent business stay at the Shangri-La Hotel, Guangzhou. It is our pleasure to make sure your stay was comfortable and delightful as well. If you have enjoyed the tranquility of the Pearl River, I would like to recommend you taking a walk in our 5,800 sqm garden for your next visit. It is my all time favorite area of the hotel, where you can always find sanctuary in the city. We look forward to welcoming you back soon.

Philip Dewar

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258 - 264 of 1,711 reviews

Reviewed March 29, 2014

Beautiful hotel, world class. Great position if you are going the Canton trade fairs. Top class is top dollar which is to be expected in a 5star hotel in China. Rooms are great,we upgraded to one overlooking the river at a very minimal price. Breakfast has anything your heart desires. Staff have all been great. We are english speaking and there is definitely a language barrier, but they are all very helpful. Hotel is a 20 to 30 mins away from shopping areas, but taxi costs are very inexpensive. The outside pool was not open when we were here, so that is my only disappointment

  • Stayed: March 2014, traveled on business
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Thank ssshelley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this reviewResponded April 3, 2014

Dear ssshelley,

Thank you for sharing your recent experience at the Shangri-La Hotel, Guangzhou. I am glad to hear that you have had a delightful stay with us. Summer is approaching and our outdoor swimming pool will be opened on April 12 until the end of November from 7am to 9pm! We shall await your return to enjoy all that our urban resort has to offer in the near future.

Philip Dewar

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Reviewed March 29, 2014

I only had the pleasure to stay one night at the Shangri-La hotel, and what a hotel; like a breath of fresh air in comparison to the one I had stayed at in Qingdao for the previous 3 weeks. The room was excellent and very clean and the breakfast choice excellent but what made the whole experience special was the service, especially from the assistant director of food and beverage, Philip Gantner who's attention to detail, attentiveness and general good humour was greatly appreciated. Thank you Philip. My only criticism was the high bar prices, otherwise it ticked all the boxes.

  • Stayed: March 2014, traveled on business
    • Value
    • Location
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Review collected in partnership with Shangri La Hotels
Thank Richard I I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this reviewResponded April 3, 2014

Dear Richard I I,

Thank you for choosing the Shangri-La Hotel, Guangzhou for your recent business stay. We are all delighted to know that you have had a great experience with our services and facilities. I will personally pass on your compliments to my colleague, Philipp and I am sure this is motivating for us all to continue our Asian hospitality from the heart. Thank you again and looking forward to welcoming you back soon.

Philip Dewar

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Reviewed March 29, 2014

I enjoyed this hotel a lot. It has such a nice feel to it. The music and smell in the lobby are very nice and make a relaxing mood.
The staff helped me with questions about the city in a efficient manner.

The rooms are not as impressive, as the furniture seems a bit old. But nothing to complain about.

I had dinner at 3 of the restaurants. The Summer Palace has great Chinese food and service was very good. I also enjoyed Tepanyaki at the Japanese restaurant. Our experience at Il Forno wasn't as good. Service was awful, we had to wait very long for drinks and to be able to order and pay.

Location is great for visiting the Fair, but other than that there is nothing much around it. There is a metro station withing walking distance.

  • Stayed: March 2014, traveled on business
    • Value
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Thank AnnaNLCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this reviewResponded April 3, 2014

Dear AnnaNLCH,

Thank you for sharing your comments of your recent business travel at the Shangri-La Hotel, Guangzhou. I am glad to see that our hotel environment has provided a sanctuary in the city for you. We would like to share with you that, there is a free hotel shuttle bus service available bringing you to other areas of the city for your convenience. Concerning your dining experience at il Forno, I do apologize for not meeting your expectations. It would be great if you could contact me directly at communications.slpg@shangri-la.com with more details for our investigation and further improvements. We look forward to your future visit and I will personally make sure it will be a delightful stay for you.

Philip Dewar

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Reviewed March 12, 2014

If you have the chance don't check in at night time and be sure that they guarantee all the right service that you deserve for this type of hotel and all the right information. Il forno very good food





  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with shangri-la.com
Thank vralmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this reviewResponded March 16, 2014

Dear vralmi,

I am most concerned to read your comments. So that I can understand and ensure we take the appropriate action, I would be much obliged if you could contact me directly at slpg@shangri-la.com. Rest assured your feedback has my personal attention.

Philip Dewar

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Reviewed March 6, 2014

Cant even begin to say enough about this hotel. From the moment we pulled up to the gate it was 5 star quality and service. For business or pleasure I certainly cannot suggest this hotel strongly enough and It is very conveniently located next to the Exhibition Center (5 minute walk). From the airport its about a 45 minute cab or limo ride which cost me about 170 RMB. so about $35 bucks. Staff were excellent as was the breakfast and 2 restaurants that i visited located within the hotel. 30metre indoor pool, sauna and spa were also awesome. Thanks

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
Thank James R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this reviewResponded March 16, 2014

Dear James R,

Thank you for sharing your recent stay at Shangri-La Hotel, Guangzhou! I am glad we were able to deliver an excellent experience during your stay. As the only urban resort in the hustling city, we provide an ideal place of warm comfort for both business and leisure travelers. During your next stay, I would recommend you also try our other three award winning restaurants as well as further explore the city with our complimentary shuttle bus service. We look forward to welcoming you back in the near future!

Philip Dewar

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Reviewed March 3, 2014 via mobile

Stayed at The Shangri-La for one night after having been dissapointed at The Westin close by. What a major difference! Its like comparing a one star hotel to a five star hotel. The service is impeccable and faultless. The rooms are nice, plush and very well maintained. The beds are very comfortable with very nice duvet. Air conditioning is stable and housekeeping stocks a very good humidifier if you find the weather too dry! Housekeeping does a very good job to keep you pleased. In general, the staff has very good english skills and a very strong service mind. Together this makes Shangri-La a true luxury hotel.


We also had lunch at the Chinese restaurant and the quality of the food served is spectacular. Staffs are very attentive and informative about the menu unlike other restaurants in the other hotel.

Overall, if you are doing business in the Pazhou area or attending an exhibition, staying at The Shangri-la will surely keeps you refreshed and perfectly relaxed for the next day not like some other bad western chain hotel nearby!

Stayed: March 2014, traveled on business
1  Thank lxhipster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this reviewResponded March 9, 2014

Dear lxhipster,

Thank you for choosing Shangri-La Hotel, Guangzhou for your recent business stay. We are glad that our services and facilities were to your liking. We look forward to welcoming you back to our unique "urban resort" for business, conference or leisure in the near future.

Philip Dewar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Guangzhou

Address: No.1 Huizhan East Road, Haizhu District, Guangzhou 510308, China
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Guangzhou
#5 Romantic Hotel in Guangzhou
#5 Family Hotel in Guangzhou
#11 Spa Hotel in Guangzhou
#12 Luxury Hotel in Guangzhou
#52 Best Value Hotel in Guangzhou
Price Range: $113 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Guangzhou 5*
Number of rooms: 704
Official Description (provided by the hotel):
Shangri-La Hotel, Guangzhou is located adjacent to the Canton Fair with less than 1 minute walking distance to Guangzhou International Convention and Exhibition Center. Surrounded by lush gardens on an island in the Pearl River, the hotel's 704 guestrooms offer amazing views through the floor-to-ceiling windows of the nearby Pearl River and the greenery on the other side. The hotel offers its guest complimentary Wi-Fi and broadband internet access in all guestrooms and public areas. During the Canton Fair period, the hotel offers complimentary shuttle bus services to the fair as well as major hot spots across the city, with Wi-Fi available in the shuttle bus; guests can choose to take a walk or the shuttle between the hotel and the Canton Fair Complex. The Shangri-La offers a variety of dining options from East to West put together by award-winning chefs. Traditional Thai and fusion dishes are cooked up with imported herbs and spices at coolThai. Nadaman offers up the renowned menu of its worldwide Japanese fine dining chain. Guests looking for something more local can check out the regional Chinese offerings at Summer Palace. A selection of Asian favorites and contemporary international cuisine is available from the food-theater-style WOK TOO Cafe which provides both a la carte and buffet. Diners at the WOK TOO Cafe can eat inside the main dining hall, out in the garden or in one of the private dining rooms. Guests looking to eat Western cuisine can also head to il Forno, the hotel's Italian restaurant. Guests relaxing in the lush gardens around the outdoor swimming pool can indulge in a tropical cocktail or a light snack at the Poolside Bar & Grill. Live jazz performances accompany snacks and cocktails, coffee or afternoon tea in the Lobby Lounge. When night falls, guests can roll up to the Lift Bar on the second floor and enjoy drinks and snacks while looking out over the gardens and river. The flowing shape of this Guangzhou hotel's outdoor pool is lined by a tropical garden, giving guests a relaxing getaway from the hustle of bustling "Canton," and an indoor pool is also available. ... more   less 
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Also Known As:
Shangri La Hotel Guangzhou
Shangri La Guangzhou

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