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“Staff needs to learn to smile” 4 of 5 stars
Review of Shangri-La Hotel Guangzhou

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Shangri-La Hotel Guangzhou
5.0 of 5 Hotel   |   No.1 Huizhan East Road, Haizhu District, Guangzhou 510308, China   |  
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25% off room rate
Ranked #5 of 3,047 Hotels in Guangzhou
Certificate of Excellence
Stockholm, Sweden
Level Contributor
96 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Staff needs to learn to smile”
4 of 5 stars Reviewed February 2, 2013

Great hotel situated bit far off from the city centre, but in convenient location close to the exhibition and business part of the city, some 40 mins from the Baiyun International airport.
Check-in was efficient, Horizon floor room was great, spacious bathroom. Small glitch at arrival as room smelt like someone was smoking before, although I requested non-smoking room. After complain I was moved to another one. Bathroom had a TV build in wall, so you can watch it while enjoying the bath, but it was impossible to tun as batteries seemed to be old. I called service few times , but it was never fixed. Lounge access included in Horizon Club room is convenient, but serving hours are not tailored for the business guests. I tried spa , which was amazing experience, both in terms of service and surroundings. Recommend it to every tired traveller.
Breakfast had a great choice of Asian food and little limited European cuisine, but none leaves hungry for sure.

The only major problem I had during my 5 days stay is that absolutely none one smiles in this place. All staff is like terracotta warriors, no exemptions. No expressions, nothing. I know this is common in Chinese culture, but if you want to attract foreign customers, really some smile on the face will not hurt.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Lilind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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Singapore
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 26, 2013 via mobile

We stayed in the hotel during the Christmas holiday in late Dec 2012, it was simply unforgettable. We received a special welcome gift while checking in as it was our 15th check-in with the hotel group for 2012, with membership privileges we were being upgraded to a junior suite which comes with club lounge access and late check out till 6pm, friendly staffs attending to our needs n requests in the lounge, Shangri'la always elegance and classy, their hospitality is top of the top, is this excellent hospitality which brings us back again and again.

Stayed December 2012, traveled as a couple
Helpful?
Thank tpprincess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
150 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
5 of 5 stars Reviewed January 6, 2013

Stayed one night at the Shangri-la Hotel Guangzhou after attending a count-down event on New Year Eve. Checked in after 2 am and left after breakfast.

Even for such a flying visit the hotel impressed with the usual Shangri-La comfort, elegance and hospitality. Room was spacious, bed was comfortable and washroom facilities were impeccable.

What made its mark was perhaps the high quality of its breakfast even by 5-star standard. First was the wide choice of fresh fruit juice, then there was the fabulous selection of Chinese and western dishes. I like my congee for breakfast, and was delighted to find that this was prepared to order with really fresh ingredients of a variety of meat and seafood. The prawn and crab congee I ordered was deliciously cooked to make a good start of the day.

Then I came across a beautiful presentation of roast beef. Even for someone who never takes roast beef for breakfast, the cut on the dish was irresistibly tempting. The taste of a slice of it confirmed that it was as tender, juicy and tasty as it could ever be. Full mark for it.

I finished off with smoke salmon and vege salad as the perfect ending of a sumptious and enjoyable breakfast.

Would like to return for a more relaxing stay to enjoy the rest of the hotel facilities and dining experience.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Cletus L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guayaquil
Level Contributor
82 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed January 6, 2013 via mobile

I loved this hotel, the only problem is that there is no direct connection to the canton fair as the Westin does. In order to reach the fair you have to get into a bus and go through the same entry and exit hassle as thr rest of hotels in Guangzhou. The only upside is the 15 minute ride that you save.

  • Stayed October 2012
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Labne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid, Spain
Level Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 28, 2012

Really up to the standard of shangrila hotels. Make sure you have a room with river view. It's just a view on the modern part of the city, but the ceiling to floor window, makes it impressive, especially at night.
Comfort, excellent service, a grand hall which is huge and shining, every detail is been taken care of.
I had been there in winter, but could see the outside swimming pool from the 29th floor, looked really nice.
Huge beds, very comfy, and excellent shampoo.
I just love shangrila, this is why I keep coming back.

Only draw back of this hotel is location, not really central, but anyway, with taxis so cheap in china, who cares?

Room Tip: River view
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  • Stayed December 2012, traveled solo
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank PasqualeBaiKui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Machida, Japan
Level Contributor
86 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
5 of 5 stars Reviewed December 26, 2012

Shangri-la is known for a luxurious hotel chain with a high standard of guest service. This one is not an exception. While it is located in the midst of convention/exhibition centers and thus a bit far from the centre of Guangzhou. The subway (a 10 minute walk to the station) will take you to everywhere in the city (including the airport though it requires a transfer). This is a big hotel with several restaurants (excellent but at Shangri-la price). Rooms are spacious with a spectacular view if you are on the top floors. Wifi is free and strong enough throughout the property. What makes this hotel special, however, is customer care. As we booked the hotel through a conference organizer, and thus received a discount rate, the hotel proovided us with what we believe the 'Shangri-la' quality service. For example, a drink service for people lining up for a check-in, and fruits in a guestroom. We would definitely want to go back again.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank PaddingtonTokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed December 16, 2012

Excellent five star hotel. First stay at this hotel and was not disappointed. Note to make - differs from other five star hotels that we've stayed at -in that they takes hold equivalent to more than the value of the stay at times - apparently a policy during "fair" time in case you abscond without payment.slightly bizarre as they Do have your credit card details when you check in. This hold is to cover "incidentals " ... That was the only gripe we had as this seemed excessive.
The hotel however was wonderful...rooms well appointed , bathrooms immaculate. The suites slightly on the smaller side. They have a very pleasant executive floor with delicious snacks and canapes in the evening - if you can make it back from the fair on time .... It has a superb view over the river and across the city,relaxing,peaceful and drinks can be ordered throughout the day.
The hotels Italian restaurant whilst pricey ,is divine . Attention to food detail and taste are world class.Final touch of little biscuits and snacks given to us on departure for snacking on at the airport was thoughtful , touching and appreciated. The staff are courteous and attention to detail is wonderful!

Room Tip: Spa amazing ... Executive floor a good option
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  • Stayed May 2012, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank F M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Guangzhou

Property: Shangri-La Hotel Guangzhou
Address: No.1 Huizhan East Road, Haizhu District, Guangzhou 510308, China
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Guangzhou
#4 Spa Hotel in Guangzhou
#5 Romantic Hotel in Guangzhou
#5 Luxury Hotel in Guangzhou
#7 Family Hotel in Guangzhou
#65 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Guangzhou 5*
Number of rooms: 704
Official Description (provided by the hotel):
Shangri-La Hotel, Guangzhou is located adjacent to the Canton Fair with less than 1 minute walking distance to Guangzhou International Convention and Exhibition Center. Surrounded by lush gardens on an island in the Pearl River, the hotel's 704 guestrooms offer amazing views through the floor-to-ceiling windows of the nearby Pearl River and the greenery on the other side. The hotel offers its guest complimentary Wi-Fi and broadband internet access in all guestrooms and public areas. During the Canton Fair period, the hotel offers complimentary shuttle bus services to the fair as well as major hot spots across the city, with Wi-Fi available in the shuttle bus; guests can choose to take a walk or the shuttle between the hotel and the Canton Fair Complex. The Shangri-La offers a variety of dining options from East to West put together by award-winning chefs. Traditional Thai and fusion dishes are cooked up with imported herbs and spices at coolThai. Nadaman offers up the renowned menu of its worldwide Japanese fine dining chain. Guests looking for something more local can check out the regional Chinese offerings at Summer Palace. A selection of Asian favorites and contemporary international cuisine is available from the food-theater-style WOK TOO Cafe which provides both a la carte and buffet. Diners at the WOK TOO Cafe can eat inside the main dining hall, out in the garden or in one of the private dining rooms. Guests looking to eat Western cuisine can also head to il Forno, the hotel's Italian restaurant. Guests relaxing in the lush gardens around the outdoor swimming pool can indulge in a tropical cocktail or a light snack at the Poolside Bar & Grill. Live jazz performances accompany snacks and cocktails, coffee or afternoon tea in the Lobby Lounge. When night falls, guests can roll up to the Lift Bar on the second floor and enjoy drinks and snacks while looking out over the gardens and river. The flowing shape of this Guangzhou hotel's outdoor pool is lined by a tropical garden, giving guests a relaxing getaway from the hustle of bustling "Canton," and an indoor pool is also available. ... more   less 
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Also Known As:
Shangri La Hotel Guangzhou
Shangri La Guangzhou

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