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“Bad hotel choice for Westerners”

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New Pearl River Hotel
Ranked #1,593 of 3,480 Hotels in Guangzhou
Reviewed October 26, 2011

The staff try to be helpful, but their command of English is abysmal. I usually had to go through at least 3 different staffers in order to get something as simple as an address to write down for a cab driver. The beds are hard as rocks. The shower curtains have mold on them, and the lighting in the room is too dim and depressing. The place simply isn't clean. The restaurant upstairs is decent, but if you are not Chinese, the staff will stand around and stare at you eating, which is incredibly unnerving.

Room Tip: Go somewhere else.
  • Stayed: October 2011, traveled on business
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2  Thank Travelzeverywhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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7 - 13 of 86 reviews

Reviewed June 13, 2011

Avoid this Hotel. We attended a show at the Panzou fair grounds recently and booked this hotel because of it's rating on Trip Advisor. In this price range, the Rosedale is a far better choice.
This hotel is run down and dirty. I slipped in the shower and fell into the hall. Knowing that at a hotel with unhappy and poorly trained staff like this one, reporting my fall would only lead to a long negotiation ending or beginning with an argument, so I said nothing. When I checked out they charged me 5 RMB for a broken drinking glass!
There are no English TV channels in this hotel.
The only thing good about this property was the free internet.
The bed is like sleeping on plywood. The air conditioning system needs to be cleaned.
We had 3 rooms and we all woke up congested, one of us got sick.
The toilet smelled like fish.
Avoid this hotel. This is the only non-postive hotel review I have ever posted on Trip Advisor. I booked my team into this hotel. They were disappointed and I was embarrassed.

Room Tip: Avoid this hotel!
  • Stayed: June 2011, traveled on business
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2  Thank USexpatbiztraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2010

We stayed for 17 nights in a deluxe 2 BR & 2 Bathroom Apartment. We had a balcony with veiws of the Pearl River. The security was excellent. The staff were always helpful and freindly even though some couldn't speak english. The room was always cleaned and serviced daily. Nothing but good things to say about our stay. We will be staying here again & again whilst in China. Great restaurants just down the road & a supermarket & department store close by. Friendly & welcoming locals & a Bank of China out the front with 24 hour ATM access. Not a 5 star accomadation but very clean & comfortable. Free High speed internet access in the Lounge room of the apartment. The price was $68 a night for up to 2 couples, so great value for money.
Thankyou to the staff and management for making our stay a great experience. We will be back for sure.

  • Stayed: April 2010, traveled on business
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Thank RowBerryman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2007

Do not stay at this hotel its a joke,the standard would not scrape a 1 star in the West,please stay at your peril its got no food,no booze,no service standards and oh the staff fight in the restaurant while you are ordering.

Stay at your peril.

  • Stayed: October 2007, traveled on business
    • Value
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    • Business service (e.g., internet access)
1  Thank PAULKNIGHT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor China Member
Reviewed January 12, 2017 via mobile
Google Translation

Stayed: January 2017, traveled on business
Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed December 30, 2015
Google Translation

  • Stayed: December 2015, traveled as a couple
    • Value
    • Rooms
    • Service
Thank Наталья П
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2015
Google Translation

Stayed: July 2015, traveled as a couple
Thank TravellerN2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about New Pearl River Hotel

Address: No.795 Binjiang East Road, Guangzhou 510300, China
Location: China > Guangdong > Guangzhou
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1,593 of 3,480 Hotels in Guangzhou
Price Range: $61 - $120 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — New Pearl River Hotel 4*
Number of rooms: 160
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