The customer service was outstanding, the best I have had anywhere! This is a beautiful hotel in a superb location,and other superb shopping nearby. It is easy to walk to lots of other places from here such as the opera house , It's a bustling area so noisy outside but we slept well in our beautifully decorated room, This has really comfortable beds with top quality down duvets . The bathroom was luxurious with marble fittings. i had a booking problem when i arrived, Andreas and Juliana solved it in less then 5 mins . the staff treated me with kindness and courtesy throughout my stay.Jessica.Amanda. What a fabulous experience in the Japanese restaurant, and very reasonable prices for the beautifully prepared food and friendly service. I would like to extend our thanks to all of the staff at W. especially Peter,for helping to make my stay in Guangzhou special. This hotel's strength is in that it manages to retain an air of grandeur but without the snooty service that so frequently goes with top hotels. It is pricey but you get what you pay for! I cannot speak too highly of this superb hotel and hope to return next year! roger
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